Paradisus Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

21258 reviews

• 

  Music too loud. All inclusive except for quite a few bits.

  All inclusive where you aren’t anlways included. Booked All Inclusive in the Adult Area via Kuoni. Day one - sorry you can’t sit on those sun loungers unless you hire a cabana. Plenty of loungers but speakers and music everywhere. Music very loud especially when the entertainment is around the pool. Not for those who like a quiet break. Although there are plenty of middle aged people who think they are still 20. They have a quiet area but it is only for use of Residence Members - and All Inclusive are not members… Restaurants are very good. Steakhouse was another £250 for dinner. Lemon Fish - Peruvian cuisine was better and included. Rooms and service exceptional. Beds large and comfy. Tour selections are ok They have a desk and rep in Adults section but prices can be higher than the same on line. They will offer discounts including US$100 to listen to the Melia Circle sales pitch.. There is another desk with a greater selection of tours in the Family area.

  Jan 06, 2026
• 

  Greqt food and great holiday!!

  This resort is perfect for families. Too bad it was closed for renovation this year. There is a huge pool in which at the end there is a kid's pool. While swimming to the kid's pool, there is icecream and pizza! There are also jacuzzis on the way. Walk down the pool, and there is a beautiful turquoise ocean with no rocks and no seeweed. The ac and fridge didn't work in the two rooms that we were moved to, but I understand the renovation will fix that. Cielo restaurant is amazing! The food there was the best in any resort I been to. Hopefully, this resort will open soon!

  Nov 05, 2025
• 

  Amazing Staff

  We have been going to Paradisus since 2017 around 1-2x a year (with a few exceptions, including during the pandemic). I have reviewed the hotel before in terms of the room, amenities, etc., but will skip that part-- the hotel will be closing for an approximately year-long renovation and it would be better to review once again after the facilities have gotten a refresh. What I would really like to review is the primary reason we continue to go back year after year, which is the staff, most especially the staff across the many restaurants on the premises. I have traveled to many places around the world, including numerous all-inclusive resorts throughout the Caribbean. Experiences have varied but never have my family and I felt quite as genuinely welcomed and cared for as we have at Paradisus-Cancun. These they represent the hotel with the utmost professionalism and customer service. They have become such friends that we keep in touch with them on WhatsApp to share life updates, holiday greetings, and simple check-ins to say “hello”. The hospitality we have felt from these individuals goes way beyond it being their job. They not only remember our tastes, preferences, restrictions, but go so far as to help us when sick (having soups and other food brought to our room), make special meals and desserts to accommodate us or just to celebrate our being there, and even bring us gifts and tokens of friendship, which means the world, particularly when done for our young daughter. By doing this and much more, time and again they have shown us that we are not just hotel guests or customers, but family. It is why we return there instead of experimenting elsewhere whenever we want a relaxing vacation away from stress. My husband and I started going there when we were just dating, and since then they have seen us go from dating, to married, to expecting (they took very good care of me while pregnant) to having seen our daughter grow from one visit to the next. During one of our visits, we brought our friends with us (two families with their children) and they felt similarly comfortable with, and well-treated by, our Paradisus friends. The following list of names is not exclusive by any means, but it includes the names of the people who have had the most impact on us and with whom we have developed genuine bonds that go beyond the confines of the hotel and our stays therein. They take pride in their work and, above all, take human connections seriously. Roberto Ortiz Francisco Tello David Guillermo Nacho Ramiro Pech Armando UC Balam Patricia Sanchez Alberto Linares Liliana Garcia Ruben Gomez Hardworking doesn’t begin to accurately describe the work-ethic these people have, but what is even more incredible is the joy and passion with which they show up and how they do everything with a smile on their face and love in their hearts. Thank you to them and all of the wonderful people who have taken such great care of us throughout the years and who have made Paradisus feel like home. We are excited to see the improvements with the facilities, activities, etc., after the renovations, and we look forward to returning, with the sincerest pleas and hopes that the individuals mentioned above be retained-- their presence is what really makes Paradisus, and no number of upgrades or luxury additions will make up for their absence. They are Paradisus-Cancun and their absence would be a terrible loss for the hotel.

  Oct 26, 2025
• 

  True paradise.

  Amazing hotel, luxurious rooms, delicious food, reach self-service breakfast, but most of all friendly, helpful, always smiley staff, from concierge, bell boy, cleaner, gardener, entertainer, bartenders- everyone there was always super friendly and customer oriented to fulfill every need. It was exceptional. The hotel is cleverly intertwined with a jungle vibe with wooden pathways leading either to another part of the hotel or to the beach. There is Adult only section for everyone to be able to relax, chill etc, while family friendly part offers a variety things to do of you have children. Top attraction is aqua Park.

  Oct 18, 2025
• 

  Disappointed with kids club experience

  I am currently staying at Paradisus, and while the resort itself is absolutely beautiful, my experience with the Kids Club has been very disappointing. I was informed to bring my 8-year-old daughter 10–15 minutes before check-in time if the children would be leaving for another activity or location on the resort. We arrived early, around 5:50 PM (check-in was at 6:00 PM), but I was told that she could not enter because they were only accepting children participating in the show. Her cousins, who were right in front of us, were allowed in, but my daughter was turned away. She was heartbroken and spent the evening in our room crying, not understanding why she couldn’t return to a place she had enjoyed earlier that day. She had been there all day and only needed to leave because the staff were taking their scheduled break from 5:00 to 6:00 PM. When I asked when she could return, I was told 9:30 PM — which caused me to miss my 9:00 PM dinner reservation. There also appears to be inconsistency in the check-in process. When I registered my daughter, I was not asked to present her passport, yet another family member was told her child could not attend without showing one. Additionally, the Kids Club is only available for children up to age 10, leaving limited activities for older kids, which can be challenging for families traveling with children of different ages. Overall, while the resort grounds, rooms, and amenities are stunning, the lack of organization and consistency within the Kids Club was disappointing. For a family-friendly resort, I expected a smoother and more accommodating experience for children. Unfortunately, based on this, I would hesitate to return or recommend Paradisus to other families.

  Oct 17, 2025