The Reserve concept will include:

•Exclusive VIP check in lounges
•Personalized concierge service
•Assistance with priority reservations for activities and restaurants
•Exclusive pool with valet service
•Exclusive beach club with valet service
•Exclusive restaurant options
•Oversized suites with luxury amenities designed for both adults and kids
•Customized turn-down service 
•Exclusive activities including Glamping BBQ’s
•Exclusive areas for adults only (VIP lounge, pool or beach club, restaurant option)
• Bali beds (upon reservation)
• Luxurious bath amenities by Lande 
• Minibar and Nespresso coffee system 
• 24 hours Room Service

Located in the privileged and peaceful hotel zone and bathed by the sparkling Caribbean Sea, this iconic hotel has a pyramid-style shape with glass ceilings. The originality of its leafy interiors full of plants are an invitation to disconnect and enjoy the peace.

The hotel offers an all-inclusive service so all you have to think about is having a great time. Stroll along the Caribbean beaches, enjoy suites with the finest views, 10 restaurants serving the highest quality cuisine, work out in the gym or relax in the YHI Spa. This is the place for the most unique and immersive vacations in Cancun.

Location

Cancun - Beach
Cancun International Airport : 10 miles

Property Information

Suites: 657

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 20378 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    MEH

    Not the best....We didn't have one great meal the entire time we were there. The only "decent" meal was Lemon Fish. We were supposed to have our rooms adjoining (took our teenage kids) and they put us on different floors. Lack of amenities. I would have liked to see fitness classes throughout the AM- they only had early AM classes, which if you're on vacation I would prefer mid AM. The facilities are showing its age for sure- lots of roof leaks, peeling paint, etc. Customer Service was low level. No activities for teens at all aside from pool/beach. Definitely the worst all inclusive we have been to for sure. Will not be coming back.

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Flavoursome Cielo

    Cielo.. Wow! Wow! Best restaurant in Paradisus Cancun. The aesthetic is very simple but the food was far from that, every single dish that we had from starter to dessert was amazing, flavoursome and just wow! Moises the gentleman that served us was very kind in explaining the meals and answering any questions we had. 10/10 Highly recommend!!

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good overall

    The Mexican restaurant Cielo is good here! Moises was such a good waiter. Overall our stay was good. It’s not the best one even Been in Cancun but overall is nice because the beach you get here is beautiful. They don’t have a lot of sun Chairs high so it’s something I would recommend for them to get. We come to bask in the sun so to us that was important.

    Nov 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lemon fish service impeccable

    Lemon Fish restaurant is one of the best restaurants inside the hotel. The service and the friendly of Jesus and Boris Altamirano were impressive, they let you feel like you are home. Amazing food also has been served. You must try it if you come to Paradisus Cancun

    Nov 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    YOU WON'T BE DISAPPOINTED

    The service, cleanliness, pool all of it was amazing. The food at Malva was the best for eating. The beach was beautiful and clean. The cabanas was a bet expensive to rent. The Pool side chairs are free but the get gone early so be sure to get yours before you go get breakfast. The resort is on a strip were you can catch the bus and go to Coco Bongo or visit the famous CANCUN sign.. I felt very safe going off site. Overall this resort will be my go to when I come back to Cancun.

    Nov 18, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319