Palace Hotel a Luxury Collection Hotel San Francisco

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2894 reviews

• 

  Outstanding

  Our doorman Jorge Treso was delightful, very helpful and accommodating. The best Greeter for the property

  Mar 23, 2026
• 

  Beautiful historical hotel

  Beautiful historic hotel. Lots of art deco, high ceilings, chandeliers. One of the only hotels in SF with a pool, and it’s indoor. Great for families with kids. Has an adjacent gym and hot tub. Courteous and attentive staff. Food in the Pied Piper was excellent and the drinks. The to go breakfast nook wasn’t anything special and pricey. The rooms were spacious, tho bathrooms small. Very quiet. Beds a bit stiff. It’s in the downtown and the BART, F line and buses all out front and easily accessible. Restaurants nearby and if you want to walk, everything is doable. All in all, great experience!

  Mar 23, 2026
• 

  One of the Most Historic Hotels in San Francisco

  The Palace Hotel is a beautiful piece of San Francisco history. The architecture alone is worth seeing, especially the famous glass-domed Garden Court. Walking through the lobby feels like stepping into another era.

  Mar 13, 2026
• 

  Fabulous and peaceful stay at a busy downtown hotel

  We watched the spectacular Lunar New Year parade from our hotel window and on the street right in front of this terrifically located hotel. Nonetheless, it was still a quiet stay with spotless accommodations and five-star service with every interaction we had. Whatever this hotel may lack for being a more than a century old historic hotel, it makes up for in modern details that don't distract from its old world charm. This hotel has a very nice gym and a lovely, good sized pool under a high arched glass walls and ceiling with sunny downtown cityscape views you might miss if you weren't backstroking. Really, I'm usually disappointed by hotel pools but this is something special. Don't miss a visit to the Pied Piper bar where the huge painting of the same name spans the wall behind the bar. Food is good too. Too bad it closes at 11pm.

  Mar 12, 2026
• 

  Five-Star All the Way

  Fabulous five-star hotel in the middle of downtown San Francisco. We're Marriott platinum and were bumped up to a large, very comfortable room overlooking Market Street. Some noise at night but not disturbing. Joy on the housekeeping staff was particularly great. So was the bell staff. They also comped us breakfast at the Garden Court, a wonderfully lavish, early 20th century restaurant. There was a buffet with a wide variety of pastries, smoked fish, cereals/yogurt, and lots of perfectly ripe fruit. Special shout out to Nikki on the wait staff, who was exceptionally helpful and interesting to talk with about the history of the hotel. Also, there's a real Maxfield Parrish mural over the bar. They don't make them like this anymore. Easy walk from there to Union Square, Chinatown, and the Ferry Terminal. There's a Muni/BART station just outside, so altogether we found the location extremely convenient for seeing the sites. Recommend it wholeheartedly. It deserves its five stars.

  Mar 04, 2026