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Customer Ratings & Reviews
TripAdvisor Traveler Rating
2694 reviews
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Jan 16, 2025开心与舒适
The hotel offers an excellent environment with a beautifully designed domed restaurant on the first floor. It’s both luxurious and incredibly comfortable, providing a wonderful dining experience. The staff, including those who speak Chinese, are attentive and warm, always ready to take care of guests’ needs with great attention to detail. The rooms are spacious compared to many North American hotels, and the cleanliness is well-maintained. Overall, it was a delightful stay, and I would highly recommend this hotel to others!
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Jan 15, 2025If your going to San Francisco..
Hotel is beautiful outside (building itself) and inside. Unfortunately, I traveled there when there was a lot of construction outside the hotel on the surrounding streets so one of the entrances was closed but once I got inside I admired how beautiful the lobby area was. That area was definitely luxury. Rooms aren't that big and for families traveling together it was easy to feel too crowded in their rooms. Upgrading to a deluxe room didn't offer much more space. Fourth floor is where we stayed and where we accessed the pool. The fitness room is top notch and the pool was huge. My kids loved it. One of the limited hotels in San Francisco we found that had a pool when booking reservations. Our floor smelled like chocolate because of Ghirardelli Chocolate having a location within the hotel and the scents seemed to travel up the stairs. I thought that was an added plus and put me in a good mood each time. They had a really good steak house in the hotel and I enjoyed not having to walk far to eat a good steak. Didn't seem like there a whole lot of dining options within two blocks outside hotel that interested me. There were a lot of stores and places to go within the area though if you like to hit the ground running and/or do a lot of walking.
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Jan 11, 2025
Great stay
I was there for a work trip. This was my second time to stay at this location. During my stay, I had excellent service. The beds were extremely comfortable and pillows were good which allowed me to sleep without any issues. Fairly spacious. Will definitely stay again.
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Jan 11, 2025
Exceptional Experience
Exceptional Experience at The Palace in San Francisco! Our Thanksgiving stay at The Palace exceeded all expectations! The hospitality was top-notch, with every detail meticulously taken care of. Our room was immaculate, comfortable, and cozy. The pool was a highlight for my daughter - its beauty left us in awe! The location is unbeatable, making it an ideal base for exploring the city. Special mention to Antoinette Cahill, whose phenomenal hospitality made our stay even more memorable. The newly renovated Marble Room is a must-see! We're already planning our return - The Palace has earned a loyal customer in us! Highly recommend this outstanding hotel for an unforgettable experience." Rating: 5/5 stars
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Jan 08, 2025
Royal Stay @ The Palace
My stay at The Palace Hotel was exceptional! From the stunning Garden Court with its glass-domed ceiling to the elegant rooms with comfortable beds and clean cut bathrooms, every detail exuded luxury. Antoinette’s and Kevin’s warm and attentive service made the experience unforgettable. Perfectly located in the heart of San Francisco, it was easy to explore the city’s top attractions. For timeless charm and impeccable service, The Palace Hotel is truly unmatched. I can’t wait to return!