Set on the iconic ocean-front lava cliffs of Keauhou, the Outrigger Kona Resort and Spa captures the awe-inspiring beauty of Hawai‘i Island’s Kona Coast. Explore the on-site remnants of Keauhou Bay’s ancient fishing village, learn stand-up paddle boarding, witness gentle manta rays feeding at night from our viewing deck and immerse your senses in the foods and dances of Polynesia at our Feast & Fire Luau. Experience genuine Hawaiian hospitality at a resort that celebrates the true essence of Hawaii.
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Kailua KonaProperty Information
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3552 reviews
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Jan 27, 2023Excellent employes, and a great resort!
This has been the best vacation we have ever had! The employees are suburb, the resort is beautiful, on an awesome piece of property, and a very enjoyable experience. The people that are employed here seem happy, and satisfied with the way the Hotel treats them, as their longevity working here shows. which makes the world of difference, when it comes to how they treat their customers. The service they do is "Wiki-Wiki"! and from the people who service the rooms, to the management are all right on every request we had. The room was absolutely the best, and we even were able to view three Luaus from our room! The bartenders at the Holua bar are awesome! Mike, Ka'ua, and Lana are the best. We actually became quite friendly with them, to the point of inviting them to visit us in the Pacific Northwest! They went above, and beyond the expectations, and I just cannot say enough about them. The people at the Wailie Cafe are also incredible! Kimberly who sat us all but one morning was very sweet, and always has a friendly smile on her face. Mellissa behind the coffee counter was also so nice, she even gave us a doughnut on our last morning there! Our servers Monnette, and Freda went out of their way to make sure we were always taken care of, checked in on our table to be sure we were happy, and even stopped to chat with us. One dinner night our server, whose name is Conrad gave me some sorbet, which was incredible! The management who eventually got us into an ADA compatible room, whose name is Sally stands out as the catalyst for our awesome vacation! The room they assigned had a tub that I couldn't use, so she up-graded us into a suite which was over the top. We will never forget her kindness, and her promise to make my wife, and I happy. I feel like I need to reciprocate in some way! Tianna who I spent a lot of time with was very helpful, and very considerate. Another gem! And finally, this morning when I called to make sure I had employees' names spelled correctly is Alexandra. We chatted for a short time, and I really wish we would have met her as well. She's so helpful! Finally, our room person, who made sure our room was always nice, and clean, is Mardi. What a sweetheart. Again, always with a smile on her face, she always made sure we had water every day! I hope all the wonderful employees read this, as they all need to be congratulated!
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Jan 19, 2023Not bad but won’t stay here again.
Place was clean and people were really friendly. Everything closed at resort by 10 as well as in town close by. Restaurants closed at 8 but if you showed up at 7 they told us they’re doing to go orders only. The bar didn’t open till 11 and food and drinks were way over priced for the tiny plastic cup you get and charged a to go order eco fee. Very stingy on towels. On the weekend locals came into use the pool so there was no chairs left for resort guests. Even the spots you had to pay for were taken. I found that to be to be a major turn off. There are Ubers and Lyfts to take you places and some few restaurants in town closed later but for the most part the whole town shuts down at 8pm. Kids were in the adult only hot tub and occasionally swam over to the adult only pool. Not a huge deal until they started splashing and streaming. Hotel staff did nothing about it. My time at the spa was nice but my facial/body scrub lady seemed frantic and rushed and at the end complained she had more body scrubs to do? Sorry I booked it. Was pretty expensive but that’s to be expected. Food at the restaurant was delicious but, like everywhere, thr wait time was long and they seemed understaffed. At one point waiters were running and I felt like a nuisance wanting more coffee. Rooms were clean and tidy. Our shower struggled to get hot 2-3 times but otherwise was good. The beach within walking distance is all lava rock so if you want a beach with sand it’s an Uber drive away but Uber is fairly cheap if not during peak hours. We didn’t go down the slide but it looked sun. Pool was nice and cool and they have 2 hot tubs. One adult only (nobody stops kids from entering) and one not as hot one for everyone. The gym was small and well equipped. People seemed to share the weights with others well and I really enjoyed my workouts there. Great view of the ocean from the pool but I wish we could go in the ocean without having to drive 10-20 minutes. But we knew that found into booking this place. All in all it wasn’t bad but I probably won’t stay here again for the price.
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Jan 18, 2023
Beautiful Property, Lacking Service
If you are traveling as a couple, I do not recommend prereserving a "private" umbrella. When we checked in with the pool attendant and there was already a family in our spot. The attendant was very helpful in removing them, however, the cushions were soaking wet. As I moved the cushions another family came to sit in the remaining 2 chairs. I told them I had reserved the umbrella, but they proceeded to occupy the chairs. At this point not wanting to get into an arguement I asked the Outrigger text line for a refund. They advised to reach out to the pool attendant and who wasn't able to help us. Long story short after reaching out to the pool attendant, front desk and the resorts pass representative (the online booking agency) multiple times, a refund was finally issued 5 hours later. I would have been satisfied to move to another area or to have the attendant remove the family. I found it unfair that I had to pay for this reservation while this family did not and was still allowed to occupy the "private" umbrella. I was very unsatisfied with the level of service and was just asking for a fair delivery of the service I paid for or a refund for the service I did not recieve. For clarification the confirmation of the reservation states "private shaded umbrella with pool lounge chair seating for 2 people" not 2 paid guests plus another 5 people who did not pay for the amenity. The pool attendants were also not able to keep up with the demand for towels. Guests were told multiple times throughout the day that pool towels were not available. At about 2pm the attendants ran out of towels for the duration of the day. While I can empathize with the staffing shortage I would hope that in the future the hotel will only accomodate the amount of guests they can maintain to uphold the level of service they advertise.
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Jan 10, 2023Great Pool, Great Stay
I almost didn’t stay here based on the bad reviews but I’m glad I did. Yes, it’s old and being renovated. Yes the nice restaurant is closed. But the rooms were big and had balconies and the grounds were nicely landscaped. The small public beach was close. The city bus stops at the door (and is always late). There’s a mall up the hill with restaurants and a supermarket. No complaints, I’ll be back.
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Jan 10, 2023Cockroaches and bad service
Cockroach in room. Poor to no customer service. Expensive resort fee and parking. Stayed for 9 days/nights Cockroach was right on the floor of the room when we checked in. Informed staff and they did nothing about it so I had to cup it and throw it outside. Resort grounds are in okay condition and the pool is nice. Staff were not welcoming or helpful. Mandatory 30 USD resort fee plus 25 USD for self parking is quite steep. Wouldn’t stay here again.