Ocean Riviera Paradise - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16811 reviews

• 

  Many thanks to all for a great vacation

  Ocean Riviera Paradise is simply amazing. It's beautiful, relaxing and full of activities. The thing that really makes is special is the people. We would like to give our special thanks to the following: Rosa (Butler - Privilege) She is simply amazing. She takes care of everything with a smile and genuine concern. She followed up with us daily - and our stay special. She goes above and beyond to make sure our stay is perfect. We had family with us for the first week - they were impressed at how attentive and wonderful Rosa was for them. Miguel, Isabel and Irene (Servers at the Privilege Beach) are the best. They are friendly, warm hearted people - not to mention hard working. Their service to everyone is top-notch. They take time to remember us, what we like, who we are. These are special qualities that make them exceptional employees. Adrian (Pool - Privilege) is very kind too. He is working hard to ensure lounge chairs are available in a timely manner. He follows up when towels are holding space - and no one has been there for hours. This is truly appreciated. David (Privilege Lounge) We were fortunate to have him one evening as our server. He was excellent. We also want to thank all of the groundkeepers, housekeepers and maintenance people for keeping resort looking absolutely perfect. And food service!! All of the food at the buffets and the restaurants is wonderful. Our deepest appreciation to everyone at Ocean Riviera Paradise! Warmest regards, Mark and Cindy Nicosia

  Apr 01, 2026
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  Pros and cons, not overly relaxing

  We booked last minute as a package but unfortunately we felt we may have paid too much for what we actually got with this hotel. We paid extra for an upgraded adults only room (El Beso). The room itself was fantastic - big, clean and at the quieter beach end so worth paying extra. However we did see kids staying in this section and the only benefit is the restaurant for breakfast (Margarita - great service and menu and loved that it was menu/table service with little wait time). You don’t get away from kids anywhere here so don’t stay here if you are looking for an adults only hotel or even just an adults section. We unfortunately timed it for spring break so the resort was busy, we generally had to queue for everything but nothing too long that it was too annoying. The el beso pool was noisy in an afternoon so we stuck to the beach pool but that could be pretty noisy. The pool was freezing and unfortunately we couldn’t swim in the sea due to the volume of seaweed at this time of year (although massive recognition to the team who worked tirelessly to try and clean it up but it’s a losing battle). The beach was smaller than expected, the beds are pool side with a small section next to the privilege area. However all the beds are so close together it was hard to move between them (and a lot were broken) and the biggest let down of our holiday was having to set an alarm for 6.30am every day to get 2 beds together in a decent spot, that’s not what we go on holiday for! Big let down when arriving and checking in, we had to wait a while, no welcome drinks offered and then our bracelet keys weren’t activated so had to walk all the way back to reception to sort it out. There was no apology and what appeared to be a manager in the reception area who was pretty useless and appeared as though they didn’t care and didn’t do anything to help us. We tried most restaurants, the steak one won out but again be warned you need to be on the app at 8.30am as they’ll book out within minutes. The staff in the bars, restaurants, entertainment and cleaning make this place along with the wildlife. However, I was so upset and disappointed to see a chained up baby monkey and parrot bring paraded round every day on the beach by hotel staff as a money maker for ignorant people to take photos with. On this basis alone I’d never stay here again or recommend it. The place needs a bit of a touch up (a lot looks dated and worn), the whole process re reservations and sun beds needs looking at, it wasn’t relaxing and I’d consider how in this day and age they think it’s ok to peddle animals for money (on that note if you feel the same you’ll be saddened to also see in playa del carmen they still think it’s ok to drug tigers up for tourists to have photos with and keep dolphins in captivity).

  Mar 31, 2026
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  Long but worth a read!

  Overall, okay. Our check in wasn't great. When we arrived late, around midnight from our flight delays and shuttle delays, there was another large arrival checking in at the same time. We waited 1.5 in line before getting to the front of the check in (our kids were sleeping in the lobby). When we finally got to the front, it was 30 minutes to conplete our check in and they had run of the rooms we originally booked. We were upgraded, although the upgrade wasn't much better than what we originally booked (it was a two floor suite but the second floor was just a balcony with a tub and a second bathroom, not extra sleeping space or anything we really used). I would have preferred my original booking in the Daisy section. The resort grounds are beautiful, however the room was showing some wear and tear and aging. The only option for our kids to sleep was the pull out couch, which was uncomfortable, and had a stained old mattress on it. House keeping was lovely, they stocked extra little treats in the fridge for our kids and left a couple little surprises, like mini flamingos figurines for them. You can tell the resort is working hard to improve and build up the beach area. We still enjoyed a couple beach days, but the beach is definitely small. Pez Vela on the beach was a great restaurant and we enjoyed the beach pool. There is a shuttle buggy that runs constantly from the beach to lobby, making stops along the way: very convenient. Kids enjoyed the variety of pools and enjoyed a couple kids activities as well as the foam party. The pools are not very deep which was great for our 6 and 9 year old. The game room was fun, there is also a bowling alley. Frank on the entertainment group was fun to play volleyball and waterpolo with. The arcade however was over priced at $3 USD/token. The ice cream shop was lovely, would love to see it open earlier than 4pm. Kids enjoyed seeing the monkies, iguanas, and coatis around the resort. The water slides weren't a big hit with my 6 and 9 year old, who found them a bit too slow to be exciting (good for younger kiddos, I bet). Kids enjoyed the variety of kids drinks on the bar menus. We didn't love the restaurant reservation system; you had to ensure you were on the app at 8:30am daily to fight for a spot at various restaurants. When traveling with a group, it was a lot of extra coordinating as each room that wanted to sit together had to make notes in their individual reservation of the other rooms they wanted to sit with (takes time and sometimes you'd lose time slots before everyone gets booked). One restaurant required you to line up daily for their reservation; we waited in line from 7:30am, for over an hour to try to get in, and it took us two days of waiting in that long line up to make it into that restaurant. Overall the food was good, we liked the buffet but there was always line ups on the busy March Break. We enjoyed the Italian and steak house. The coffee shop on site was great, also typically long line ups, but awesome. Pez Vela was nice for lunch near the water. We enjoyed a few shows while there, all were fairly standard resort shows but enjoyable. Fun kids music and dancing in the courtyard near the lobby in the evenings. Some other things like balloon animals, etc that the kids enjoyed. Spa was overpriced, although we were told you can negotiate pricing. I opted for a beach massage with the ladies in the pink shirts and it was less than half the price of the spa and a nice massage (wasn't super busy when I went). It was very busy in general with it being march break, lots of people around. We found it difficult to find chairs at the beach and pools, With lots of people saving chairs with towels (a common resort problem, we know). A few extra staff to be around serving drinks and cleaning up and collecting cups, etc at pool areas would have been nice. Hammocks around the various pool areas were nice but also usually hard to get a turn in. Lots of upselling opportunities at booking (Privilege, El Baso area for adults, etc.). We just booked a regular room, can't speak to whether those were worthwhile. Gift shop was pricey as expected. Cancun airport is very slow and super expensive to eat at, try to arrive for your departure a good 3 hours out and hopefully fill up on resort before leaving. Was about 40 minutes from airport. Overall, we enjoyed our stay but there was a few things that could use improvements. Would consider going back.

  Mar 29, 2026
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  Awesome hotel! we had a blast for 7 days.

  Our recent seven-day stay at this hotel, specifically within the Beso section, was highly enjoyable. We were fortunate to receive an upgrade to a rooftop junior suite, which offered a spacious layout and two full bathrooms. While we were unable to fully utilize the rooftop amenities or the jacuzzi, the room itself was exceptionally well-appointed. The culinary experience was consistently excellent. My husband and I particularly appreciated breakfast at the Margarita restaurant, lunch at Pez Vela, and dinners at both Blue Moon and the steakhouse. Unfortunately, we were unable to dine at Lacconda due to challenges with the reservation system. The entertainment Team provided at the Beso section pool was a highlight of our afternoons. Francisco, in particular, ensured a lively atmosphere with engaging volleyball and other interactive games. Furthermore, Luis at the pool bar consistently delivered exceptional service as a bartender. Overall, the hotel offered a diverse range of activities, ensuring that each day presented an opportunity for enjoyable experiences.

  Mar 29, 2026
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  Ocean riviera paradise El Beso

  This is our second trip to ocean riviera paradise and it did not disappoint! We stayed in the adults only El beso with a swim out and it was amazing. Francisco made sure we were well stocked up on drinks all day he was our favourite staff member this trip! We highly recommend this resort and we will be back. The food was amazing, there is something for everyone! Make sure you check put the dinner menu at Route 66 for their BBQ!

  Mar 27, 2026