LocationRiviera Maya, Mexico
General Policies & Fine Print
Check-in Policy:Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating12943 reviews
Second visit - great spot!
We really enjoyed our second stay here. Rooms are airy and love the hanging rattan chair on the balcony. All of the resort buildings are beautifully designed and the variety of restaurants is good. We like the Italian resto patio best. Lots of lovely and hardworking staff. We like that there is a pool and restaurant by the ocean, which is beautiful to walk along. The surf is a bit rough and there are rocks underwater so consider bringing water shoes to protect your feet. The music, shows and dancing in the main square were fun. As a non-drinker I particularly appreciated that the coffee bar is high quality and open morning and night. We have recommended this resort to friends and would love to check out other H10 resorts.
ORP and Antonio are our favorites!!
This is our 3rd time at ORP and every time we go Antonio takes care of us. He’s the best! He makes sure we don’t have to do anything but relax and enjoy our vacation. This is our favorite resort to visit. We plan to go back again this year. The resort is kid friendly to take your family or you can go with friends or couples.
Great vacation! Very impressed with amazing services!!
Places are clean, food is great, all staffs are all very nice. Especially Ivan Pardino in guest service helped me a lot. I had to return my rental car earlier than originally booked in Playa del carmen but I supposed to drop off at Cancun. He helped me for 3 days to return and refund with follow ups smoothly. Amazing service! Highly recommend this place!!!
Great two weeks
We stayed at the hotel for two weeks in January and really injoyed our time there. The rooms were a bit old, but the bed was good. We had the privilege and we always enjoyed breakfast there except for one morning when we were at the buffet. Priviledge was worth the money anyway, because our butler Lily was great and we got a lot of different benefits. During the day, we liked to be at the El beso pool, because there was all kinds of events going on there. We played for exampel water volleyball. The events were run by Rafael and he was really nice and kept us company all day long.
Definitely recommend! Had my dream wedding here
Beautiful rooms, exceptional service, and they made my dream wedding happen. We love this place! We had our wedding here in mid-January. Our wedding planner, Aury, was fantastic. The team did an amazing job setting everything up. It looked like a fairy tale. I got my hair and makeup done at the salon on-site and they did an incredible job. The food and cake at the wedding were great, the photographer was extraordinary. He was super detail-oriented and took his job very seriously. The pictures were provided to us within a week, which is just amazing. They made our day so incredibly special, but not just the day, but the day after. They brought us breakfast in the room, and had the most amazing romantic dinner set up on the beach for us that night. I definitely recommend splurging on the wedding package. You won’t regret it. The service at the resort is also really great in general. The privilege lounge is especially great. I can’t wait to go back!