Ocean Coral & Turquesa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

23712 reviews

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  Downgrade in Quality

  This was our 2nd stay here, our first was early 2019 and I will say the resort has drastically declined in that time. Most notable was the food and service. Food: from the time we came in 2019 through to 2025 we raved to people about the food when we talked about this resort. When we came back in 2025 it was entirely different, almost inedible at times. The Italian restaurant was our favourite on our first stay, we were so disappointed in the food there this time, and even house wine is no longer included. Service: In our 7 day stay we came back 5/7 days after a full day at the pool to find our room hadn’t been cleaned even with the sign on the door, had to call and still waited several hours. The mini bar was restocked maybe every other day, we desperately needed water bottles and had to call multiple times to get it, wait several hours and then walk to the front desk for them. Seaweed: Depending on the time of year there will be seaweed, at times making the beach not swim able. This is not the resort’s fault. They work very hard to clean it but there are 2 things to know: 1. It pushes everyone to the pools 2. It smells bad (mostly everywhere) Our only disappointment in this was that the pools were not properly cleaned, hairballs and bandaids floating. Secondly every morning the lifeguards would take over the pool doing laps annd drills and generally preventing anyone else from swimming. We met other couples who were similarly disappointed, and have 3 sets of friends who have been 2+ times and have experienced this downgrade in quality over the past few years. Despite everything we didn’t hate our stay but will certainly never be back, and we had thought this would be a lifelong resort for us.

  Jan 01, 2026
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  Avoid if you value peace of mind while on Vacation

  Giving this a 2, because the location is amazing, it's right on the beach, the food is good, and the space is clean. But that's where it stops. We've been here since 5 nights and have 2 more to go. Concerns we've faced - on NYE they literally didn't have a single restaurant open that didn't require reservations. And NO reservations we're available. We along with other families with kids had to wait until way past 9 to get food. Then someone seated us at a table, only to be told that the table was being occupied by someone else and we had to get up. This is after waiting for over an hour for a table. When we protested, they told us that we are not respecting others, when we were the people (and we have a kid with us) being disrespected - The day we arrived they tried selling is their timeshare. Wasted multiple hours of our vacation time... and were rude / uncommunicative when we said we are opting out. This guy "Roger" literally questioned my intellect. - Customer Service has been inconsistent at best. Some good stuff, some not so good stuff. - Someone came to fix the AC filter in our room without checking with us. Our baby was asleep. - Again, the baby was asleep and they called to check if the Room Service was ok. - They drinks are watered down, and the house wine is awful. - There are never enough lounge chairs because they reserve 2 pools for their "privileged guests" plus half the lounge chairs on the third available pool - And soooo many things that I do not want to waste my time writing about here.

  Jan 01, 2026
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  There are better places and not all inclusive on holidays

  I've been to many all inclusive in the Mayan riviera area. This one is in some ways nice (most of the individuals that work here) but it has some weird quirks that I would avoid. To start most elevators don't work so if you are staying on a higher floor (3 or 4th) the stairs get annoying. There is no food on the beach or by the pool. If you want to eat join the line (even for the buffet) and wait to be seated (wait times 20+ mins) The buffet is hit or miss - the same dish across days can be either good or significantly overcooked. Members of our party got stomach bugs. The reservation dinners are better if you can get a reservation (they open daily at 10am and are sold out by 10:02 - couldn't get many even though we set alarms each day as we aren't in the privileged upgraded section). Activities and shows were okay. The drinks were super-sweet and IMHO poor quality. I recommend either Barcelo (tropical/colonial) or Iberostar for a quality experience. And what pisses me off is that watching the new Year's shows where they want you to buy a $150+ bottle of champagne so you can sit. (Mind you this is a show of our family dancing - not a professional performance). So empty seats but this all inclusive is nickel and diming us (oh and to get dinner reservations tonight we also had to buy bottles of alcohol). So skip and go somewhere more all-inclusive and customer focused.

  Dec 31, 2025
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  Resort has gone downhill

  The resort itself is very dated and poorly maintained. This was our second stay here, and unfortunately it has gone significantly downhill since our last visit. The service was extremely poor. At the restaurants in particular, we often sat through an entire meal without a server coming over to offer drinks or check on us. Staff consistently avoided eye contact and seemed to make every effort not to engage with guests. The food was by far the worst we have ever experienced at any resort. It was so bad that we seriously considered leaving the property to eat elsewhere. On Christmas Day, the situation was especially unacceptable—they were running out of food and clearly unable to keep up with demand. There were never enough pool or beach chairs available, which made it frustrating to relax. The beach itself is very rocky and not suitable for swimming. Overall, this was a very disappointing experience, and I would not recommend this resort to anyone. I strongly encourage potential guests to read the negative reviews and take them seriously—every one of them reflects the reality of our stay

  Dec 28, 2025
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  Our butler Alberto.

  We have visited Ocean Coral & Turquesa in excess of 10 times and have had the pleasure of having Alberto as our butler several times. He is very professional, always keeps in contact and gets things done! We appreciate him so much. We will he back in February!

  Dec 23, 2025