Resort Details
- Jamaican GrillExperience real Jamaican Jerk Chicken and grilled favourites only steps from the beach.
- La LocandaA la carte Italian restaurant.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - Lounges & Bars- Lobby Bar- Beach Bar- Sports Bar- Disco Bar- Swim Up Bar- Lazy River Bar- Snack Bar- Piano Bar- Bowling Bar- Pool Bar
- Martha's MarketBuffet restaurant featuring international cuisine with show cooking.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - Mike´s CoffeeSpecializing in tea, coffee and pastries, as well as a wide selection of smoothies and milkshakes, ideal for cooling down when the weather gets hot.
- PrivilegeA la carte restaurant located in the Privilege Lounge.
Exclusively for guests who have signed up for Privilege, Exclusive Rooms and Services.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - Red SnapperA la carte restaurant located on the beach with a warm, tropical atmosphere and Caribbean flavours cooked up by our chef.
- Route 66A la carte restaurant specializing in American BBQ food.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - SakuraRestaurant with Teppanyaki grill.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - Sugar CaneA la carte restaurant specialising in Jamaican and Caribbean cuisine.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves.
- ThaliA la carte Indian restaurant.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves.
- Beauty shop/salon†
- Children's play area
- Disco
- Exercise gym†
- Game room†
- Internet services
- Jacuzzi
- Laundry/Valet service†
- Massage services†
- Meeting rooms†
- Beauty shop/salon†
- Children's play area
- Disco
- Exercise gym†
- Game room†
- Internet services
- Jacuzzi
- Laundry/Valet service†
- Massage services†
- Meeting rooms†
- Pool
- Room service - limited hours
- Safe deposit box
- Sauna†
- Spa†
- Water sports†
- Whirlpool†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †-Daisy Children’s Centre
- Diving †
- General †-Lazy river with a gentle current-Water park-Bowling alley-4 conference rooms with natural light-Blue Entertainment – Daily Activities and-Nightly Entertainment- Daisy Waterpark
- Playground †
- Pool2 swimming pools and Giant Whirlpools
- Shopping †
- Teen programs †Teen's Club
- Tennis court †2 tennis courts, multi-sports court
- Motorized Water Sports †
- Non-Motorized Water Sports †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3537 reviews
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Dec 25, 2025Nice resort with lots of activities and descent food
This is a great resort for a week of vacation. They have lots of activities such as bowling, tennis, basketball, beach volleyball, gym, lazy river to keep you busy. Multiple restaurants for different tastes. Beach is fine but small and rocky with turquoise water. Overall a good resort which can improve further. Good - Many activities you will not find in other resorts. Many restaurant options to choose from. Big pool, decent beach, good variety of drinks. Descent service. Dinner in snapper, dinner in la locanda, Martha’s market. Cleanliness is good. Entertainment was good, they had good music, dance and magic shows. Daily listing of things at front. Good cocktails. Ok - Beach is rocky and small, so don’t forget water shoes. Most other food option were ok. Can improve - Oceanview room there is no ocean view from room. It’s just from one corner of balcony (pic) Overall service where staff need constant reminders for anything. Restaurants wait list process where they randomly wrote room number on paper, where 20 min wait took 2hrs. Restaurant menu where 4 dishes were listed but only 2 were available. Some listed item not added to dishes e.g. no paneer in paneer veg korma.No bananas, no guacamole where listed. Extremely slow internet at 2mbps (pic). I will give benefit of doubt because of hurricane. They did improve a bit to 8mbps later for firetv to work. Tips I didn’t find anywhere else: Tennis rackets and ball’s are available Fire tv HDMI and USB ports on TV available (pic) Water shoes for Rocky beach 3pin plug available (pic) Safe can be opened using room key (pic) Hotel will ask you to wear hotel key on wrist tightly for 7 days but we chose to have it like a bracelet that will not be lost in pool but can be removed
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Dec 24, 2025Thumbs down so far!!!!
It’s day 2 of 12 here today and I’m a bit iffy so far… our family has 6 rooms. My daughter’s room had a rainfall type leak early in the morning of their first day and the issue remains unresolved so far. My room lost its AC last evening and we are hoping they fix it before our sleep tonight and our room was still unserviced today at 5 pm…. I know it’s a busy time and we are trying to give them as much leeway as possible but the rooms cost a HUGE premium precisely to avoid such issues… they may bring us around… we’ll see!!! We have 10 more days here still!! Cheers!
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Dec 23, 2025Not even close to a 5 star experience!
Unfortunately, this hotel still has significant improvements to make before it can truly be considered a five-star property. We experienced several issues at check-in that should have been easily resolved, yet they remained ongoing and unresolved. The management is rude and unhelpful. While the resort itself is beautiful and has potential, along with the staff are warm and welcoming, shortcomings in management detracted from the overall experience. Attention is needed to the rooms as many have issues, including major mold problems, restaurants and food is not comparable to other five star resorts, and overall management of the property needs to be looked at. We never heard back from management several times, after days of consistent follow up. As guests, we expected — and paid for — a higher level of service and organization at a five star level as advertised, though that was not what was delivered or experienced. We’re quite disappointed considering the experience we’ve had previously with the H10 line of resorts, this one has by far been the worst! Hoping management at some point takes complaints seriously and strives to improve customer experience.
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Dec 18, 2025
DO NOT BOOK THE FREE TRANSFER SHUTTLE
DO NOT BOOK THE FREE TRANSFER! The hotel itself is okay. We stayed on the Eden side in 2022 and 2023 with no major complaints. However, this most recent stay (11/24/25–11/28/25) was very disappointing. We traveled as a family of 8, and despite the resort having very low occupancy, check-in took an extremely long time—even with Privilege access. The resort was basically empty, yet we did not get into our rooms until around 5–6 PM, which was unacceptable. Another major issue was the lack of communication regarding restaurant availability. Since the resort has limited dining options, it’s very important to know that some restaurants are ONLY open on certain days. This information was not communicated in advance, making it difficult to plan meals. Instead of updating the app, we were expected to walk to the lobby every day to get a printed schedule—very inconvenient. The biggest issue, and the reason for this review, was the “free” shuttle service. We booked our return airport transfer through the lobby service (Turissimo). On the day of departure, the driver never showed up. We were forced to pay out of pocket for a private driver at 5:00 AM to avoid missing our flight. There were no apologies, no accountability, and no refund from the hotel. Gym-every piece of cardio equipment was broken. What a bummer Because of this experience alone, I’m honestly not sure if we will ever return
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Dec 18, 2025Ocean coral spring
Absolutely fabulous resort. Best I’ve ever been to and can’t wait to return. Food was supreme and the staff made the trip. They were flawless! ⭐️⭐️⭐️⭐️⭐️
- AdvisoryThe hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.General Information:Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.Privilege Room Services remain the same at 24hrs complimentary.
Hotel Spring Break Policy:This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:A price may display when children stay free, if your vacation includes transfer to your hotel. - Pet Policy : Pets Not Allowed