Located on the white sand and crystal clear waters of the Caribbean, along the world famous hotel zone of Cancun, you’ll find the 24-hour, all-inclusive Occidental Tucancún. This recently renovated resort features 339 spacious, comfortable rooms and suites with spectacular views of the Caribbean Sea or Nichupté Lagoon, up to four restaurants offing an extensive range of cuisine, five bars, three pools including an adults-only pool, an exclusive spa offering a variety of relaxing and rejuvenating treatments, daily entertainment, nightly musical shows and more. For those seeking a more elevated experience, our Premium Level accommodations offer our best views, unlimited access to our specialty restaurants, private check-in, personalized concierge service and much more. Relax and enjoy yourself, or venture out and explore the nearby Del Rey archeological Mayan ruins or the legendary nightlife of Cancun. This resort is ideal for families and couples alike.
LocationCancun - Beach
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating11573 reviews
The hotel food is very limited. The hotel has people asking to join the event for selling that famous time share, and they ask us every day, they took a lot from our time even if we mentioned that we were not interested. I will not recommend this hotel.
Amazing hotel, service, facilities, views and staff!
We had the best time at the tucancun! The service in this hotel is absolutely exceptional and the staff are very friendly. Augustin in the lobby bar made us feel very at home and went above and beyond with his service. Maximilaino in the swim up bar and theatro is super friendly and helpful and always made us the best drinks! The entertainment staff Jessica and Jair and the classes with Aaron are amazing! They will all make you have the best time by the main pool! The facilities are wonderful, the rooms are nice and clean and they even gave us a balcony which we did not expect! The three pools are spacious and provide variety and the views are unbeatable. Without doubt we would return to the tucancun!
Pool closes too early. Not enough shade at the beach, palms trees were dying/dead. Night time entertainment ended too early. The theater they have should have been a club area for dancing. Not a lot of to do after 8 pm because they close the pools and the beach access.
I love the resort and staff. Thank you Nancy Evely and Antonio for making my birthday so special. You are reason I keep coming back. Last week was my 5th time. I hope the AC issues gets resolved in room 7002. The stay was perfect other than that. Angie Alberti
Engagement in Cancun
We had the BEST engagement here! My fiancé and I met here 11 years ago on the day I asked her and I just knew I had to ask on the same beach we met. Miguel and Pedro went above and beyond to make this experience even more wonderful for us at the lobby bar, you have to make sure to go and find them! The drinks were great, the shows were great, and the beaches were great. All of the staff seemed very excited to be there!