Located on the white sand and crystal clear waters of the Caribbean, along the world famous hotel zone of Cancun, you’ll find the 24-hour, all-inclusive Occidental Tucancún. This recently renovated resort features 339 spacious, comfortable rooms and suites with spectacular views of the Caribbean Sea or Nichupté Lagoon, up to four restaurants offing an extensive range of cuisine, five bars, three pools including an adults-only pool, an exclusive spa offering a variety of relaxing and rejuvenating treatments, daily entertainment, nightly musical shows and more. For those seeking a more elevated experience, our Premium Level accommodations offer our best views, unlimited access to our specialty restaurants, private check-in, personalized concierge service and much more. Relax and enjoy yourself, or venture out and explore the nearby Del Rey archeological Mayan ruins or the legendary nightlife of Cancun. This resort is ideal for families and couples alike.


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1989
Last Renovation: 2015
Accessible rooms: 4
Floors: 8
Total rooms: 336


Resort Details


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Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $72.62 Mexican Pesos (approx. $4.17 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Current Renovations: Description: Important Notes:
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 11573 reviews
  • 3.0 star tripadvisor rating
    Low Average

    The hotel food is very limited. The hotel has people asking to join the event for selling that famous time share, and they ask us every day, they took a lot from our time even if we mentioned that we were not interested. I will not recommend this hotel.

    Aug 28, 2023
  • 5.0 star tripadvisor rating
    Amazing hotel, service, facilities, views and staff!

    We had the best time at the tucancun! The service in this hotel is absolutely exceptional and the staff are very friendly. Augustin in the lobby bar made us feel very at home and went above and beyond with his service. Maximilaino in the swim up bar and theatro is super friendly and helpful and always made us the best drinks! The entertainment staff Jessica and Jair and the classes with Aaron are amazing! They will all make you have the best time by the main pool! The facilities are wonderful, the rooms are nice and clean and they even gave us a balcony which we did not expect! The three pools are spacious and provide variety and the views are unbeatable. Without doubt we would return to the tucancun!

    Aug 23, 2023
  • 3.0 star tripadvisor rating
    Average Stay

    Pool closes too early. Not enough shade at the beach, palms trees were dying/dead. Night time entertainment ended too early. The theater they have should have been a club area for dancing. Not a lot of to do after 8 pm because they close the pools and the beach access.

    Aug 21, 2023
  • 4.0 star tripadvisor rating
    Excellent Stay

    I love the resort and staff. Thank you Nancy Evely and Antonio for making my birthday so special. You are reason I keep coming back. Last week was my 5th time. I hope the AC issues gets resolved in room 7002. The stay was perfect other than that. Angie Alberti

    Aug 19, 2023
  • 5.0 star tripadvisor rating
    Engagement in Cancun

    We had the BEST engagement here! My fiancé and I met here 11 years ago on the day I asked her and I just knew I had to ask on the same beach we met. Miguel and Pedro went above and beyond to make this experience even more wonderful for us at the lobby bar, you have to make sure to go and find them! The drinks were great, the shows were great, and the beaches were great. All of the staff seemed very excited to be there!

    Aug 13, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319