Resort Details
- ClaraboyaOffering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
- México LindoMexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
- Mirador RestaurantOcean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
- TrattoriaA la carte restaurant serving Italian cuisine.
- Various Lounges/Bars• Lobby Bar• Bar Albatros• Claraboya Bar• Guacamaya Bar
- 24-hour front desk
- Babysitting†
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand†
- Golf,Offsite†
- 24-hour front desk
- Babysitting†
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
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Contact hotel directly for pricing and availability.
† Fees may apply
- Direct access to a beach
- Motorized Water Sports †Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
- Non-Motorized Water SportsKayaks
Pedal boats
Windsurfing - PoolFamily Pool.
- Spa †
- Tennis court
- Golf †Golf course located within 5 miles of property.
- On-site EntertainmentLive shows and entertainment every night
- Local Discotheques
- Shopping malls
- Other Local AttractionsPlaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13601 reviews
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Dec 29, 2025Family Christmas Trip
This place was fantastic - clean and nice, beautiful beach, fun and accommodating staff. Service was excellent and it is clear that everybody works hard to keep the place running smoothly. Easy-going, laid-back vibes, good WIFI, great views, entertainment staff are fun and engaging. Rooms need a refresh, but are clean and comfortable. Location is great. All-around great option for family trip.
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Dec 28, 2025It was a experience that I had here.
Laura is an excellent help to us. Jennifer is also excellent too. Very helpful. I enjoyed it much. It is a memorable time.
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Dec 28, 2025Ok for 1st timers, great beach and ocean access
If you’ve never been to Mexico this is an ok hotel for you. The ride from airport is short. That’s a plus. We booked shuttle directly with hotel and our flight was cancelled. The person at the airport kept track and made sure our shuttle arrived to get us. This hotel is too small in many aspects. Not enough seating for buffets ant any time of the day. So come early for each meal . Lines everywhere morning for the reservation for dinner. Lots of rooms don’t have balconies so clothes stay wet, nowhere to dry. No wall between room and bathroom- light and washing hands will wake your partner in the night. The hotel is fairly quiet if no one is dragging their chairs on the floor, especially above your room. The rooms facing the back do not have a good view. It’s a mall/clinic with a very loud mechanical unit working on the ground floor under the windows. Of course room a/c provides its own soundtrack. The beach is the only saving grace. No rocks. Food variety was lacking but after 9 days our family did not experience any digestive problems. Of course we brush our teeth using bottled water. There are some attractions- a 20 min walk on the beach going left from the hotel will get you to a small Mayan ruin next to Westin. Look for a mount covered in greenery with ruins on top. A walk along the road going from the hotel right about 20 min will get you to La Isla - an outdoor type mall with an aquarium, Ferris wheel, wax museum. So location of the hotel is good.
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Dec 27, 2025
Awesome stay
Love this place beautiful beach good food very clean great ac walking distance to the mall u can smoke on the baloney that’s a plus will stay here again the future loved it
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Dec 27, 2025
Daniela is the bestest
Daniela checked us in at the premium lounge and she was so sweet and professional after an exhausting day at the airport it was nice to see her sweet face. Loved her she did a great job!!
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Current Renovations: Description: Important Notes:
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed