Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10422 reviews
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Mar 28, 2025I can only hope it gets better
Arrived today - my king size bed booked 6 months ago, not available today. Tried to get room service - no answer. Went down to front desk, someone will call me, but look for menu on channel 2 - no channel 2 on tv, no call from any one, nor any answer at front desk nor room service, Decided I would make coffee instead - coffee maker but no coffee. So back again to front desk - only to be told housekeeping is supposed to provide coffee. I said that might be so, but they have not in this instance and could I have the stuff needed to make coffee - no, they don’t have that because housekeeping has gone home…thanks for nothing. Go back to my room when room service shows up with food I have not ordered. I can hardly wait to dispute that charge that will certainly show up on my bill.
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Mar 27, 2025Great service. Everyone was awesome
Everyone was awesome Ivette Larragoyti está perfecta great service. Thank you much moved the chairs all the time And then when she was done moving the chairs, she moved more chairs. And Francisco Landazovi Rene Garcia Karla Garcia y todos los Garcia's y Jesus Manzina
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Mar 27, 2025
One Spanish Word Describe Occidental Nuevo Vallarta Best - "Excelente"
The two biggest challenges savvy travelers face are. 1. Choosing the right destination and resort for the occasion. 2. Filtering reviews to clarify what you are buying. But it’s an exhilarating experience when you know you picked the right place. Occidental Nuevo Vallarta, part of the Barceló Hotel Group, provides the perfect balance: an upscale brand, a charming boutique resort, exquisite food, exceptional staff, impeccable service, and a beautiful sandy beach where you can body surf and stroll for hours. The location is five stars at the best end of the beach, where the bank declines slowly. The atmosphere here is healthy and vibrant, featuring yoga, volleyball, samba lessons, water aerobics, the gym, outdoor entertainment, and beautiful beach walks. While on the beach, we observed lots of walkers, groups of dolphins, and pelicans diving for fish. The rooms are dated but nice and comfortable, and trust me, you won’t miss a balcony. Our first room had minor deficiencies that were addressed, and we asked for and received a room with a better view on their Royal Level the following day. This gives you unlimited a la carte restaurant reservations subject to availability. Personalized check-in on the 7th floor, where you can access a private restaurant. You also have an exclusive swimming pool and bar and the use of beach cabanas, which we liked as it was our anniversary. But all guests are treated great, and you get three a la carte reservations for a one-week stay. The dinner show at the Japanese Tokyo restaurant is so much fun and we loved the Italian restaurant Los Olivos, where you can order more than one appetizer. Many of the guests we spoke to at the hotel return repeatedly, revealing a lot. Caring for the customer is part of the hotel’s DNA. You can enjoy lunch at Le Buffet or outdoors at Mariachi, both of which are delightful. I was particularly impressed by Esteban, the best manager I’ve encountered at any resort, who consistently checked in with staff and guests throughout the property. Of Note: Carlos makes the best specialty coffees in the lounge in the morning. Guests will rise early to place beach towels on chairs around the pools, though there are rules against doing so. This is not a party resort. It doesn't feel crowded like other large hotels. If you are single, noisy, or want to party all night or pursue romantic interests, this isn't the right place for you. The outdoor shows for adults begin at 9 p.m., followed by lounge entertainment that concludes at 11 p.m. Many vendors circulate the beach chairs. They pay for a license and provide better deals than the Tuesday Public Market across the road. You can negotiate. I bought a “No Bad Day” T-shirt for 150 pesos and a nice hat for my wife for 170 pesos. Keep an eye out for Elias. He and his wife, Esther, work out of the hut beside the property to the left. You can say “No gracias” to the vendors. They are all nice and just trying to make a living. As Canadians, we brought 20 peso banknotes for tips, and the hotel will convert larger peso notes into 20s if you tell them you wish to tip the staff. The best silver store is situated on the property. We purchased a beautiful Opel and a silver bracelet there from Rocio, who comes from a family of jewelers. Ask for a 15% discount. If you want to visit Puerto Vallarta, you can catch the ATM bus just outside the hotel and down to the right. It will take you there for 27 pesos per person. Don’t get off the bus until the driver tells you it’s the end. Then, walk toward the water and find yourself on the famous Malecon. To return, take a bus back to Walmart for 10 pesos. Then take the ATM bus there for 27 pesos to Nuevo Vallarta and ask the driver to drop you off at the Occidental. Going to Puerto Vallarta made us appreciate our resort and beach even more. When you enter the hotel, turn right after the concierge and proceed down the hall. On the left, you'll find the excursion office if you wish to book a trip. Thanks to everyone at the Occidental; we can’t wait to return. See you soon, Esteban. Rory S. Room 635 “Irish King.”
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Mar 27, 2025
Staff make your trip most enjoyable
March 2025, very clean in all areas of the resort. Staff are professional, attentive. Food is delicious - variety of offerings at each meal. Make the effort to book the ‘special’ offerings - Tokyo, Mariachi & Italian. The resort offers evening entertainment - performances are done well, but not a lot of variety. The Michael Jackson review was worth seeing. The hallways are narrow, building needs some upgrades to things that are ageing The towels are disgraceful. No consistency in what towels are provided daily - missing hand towels or bath mats.
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Mar 25, 2025Paradise
The location and surrounding area stunning. The beach seamed endless. The sand was smooth and water clean.