Occidental Nuevo Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11152 reviews

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  Experience

  Upon arrival, a warm greeting from Nestor, who delivered our luggage to our room after checking in. Jose and Luis were also helpful. Karen checked us in on the 7th floor, Royal Level. Karen went over what the hotel had to offer and made us dinner reservations. Karen was very helpful throughout our stay. Karen and Nestor arranged for our luggage when we checked out. The Royal Level restaurant staff, Antonio, Marisol, Tito and Eligio were very attentive when we had our breakfast and dinners there. We really enjoyed our meals. Maria, in the Lounge Bar, was quite pleasant when taking our orders. The staff of the Royal Level pool area, Ezequiel, Irene, Agustry, Victor and Cesar, made sure everyone was taken care of. They were always cheerful when bringing us our orders. The hotel rooms were cleaned and stocked everyday. The pool area was a daily hangout. Enjoyed the beach walks. Enjoyed the meals at all the restaurants we ate at.

  Feb 12, 2026
• 

  Wonderful and relaxing hotel

  Excellent! The staff were excellent and I can't say enough about the wonderful reception we received! The hotel is very clean, the rooms are a good size and the staff are very warm and inviting from the hotel manager to the restaurant staff and the cleaners. The managers treat the staff with respect and they get respect in return. We will continue to return to the Occidental in Nuevo Vallarta for many years!

  Feb 12, 2026
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  Awesome stay at Occidental Nuevo Vallarta!!!

  We are here now at this beautiful resort. No complaints or concerns whatsoever from us. Nothing but appreciation and thanks for the wonderful treatment by all of the staff we have encountered. Too many names to list but wanted to personally thank the following; Upon arrival Atalia was professional and welcoming. Karan in Royal level so helpful. A big shoutout to the following for taking such good care of us: Julio in First Club you are the best! Your smile and excellent service are very appreciated. Thank you 😊 Royal level restaurant staff thank you also for your warm smiles and attentive service. Antonio, Marisol Cardenas, Tito, Sara, Yadira?, Dana, Johana you are all great! Haven't done all the specialty restaurants yet so will review them and pool staff separately. We are having a wonderful stay and love this resort. First time here but not our last.

  Feb 12, 2026
• 

  Not a 5-star Experience

  If you're looking for mediocre and like sleeping through a rock concert, this is the place for you. The buffett is okay, restaurants - well, we ate in each one at least two times. Will not miss the food. Most disappointing was the lack of employee cross training which meant a lack of service. Several employees did not speak English - which is not the problem. The problem was when you needed help, if they didn't speak English, they'd shrug and walk away. If they did speak English, you were often passed on to someone else. For instance, I was trying to find some chair clips that were taken from our chairs. No less than four people shrugged and pointed for me to ask someone else. No help, no service because it wasn't their area, so they wouldn't help you. Then, get this - If you're looking for a quiet evening it won't happen. At 9:00 PM, their live show starts. They appeared to be good shows, but they were outside by the pool and exceedingly loud. If you tried to go to sleep, it was impossible. Like I said, trying to sleep in a rock concert. Because of the noise, four other guests told us that they had to move their rooms, and it was still unbearable. The show is not optional. Everynight, everybody in the resort hears blasting, unrelenting music from 9:00-10:15 PM, then the karaoke starts in the open air lounge with loud singing filtering up into your room for over an hour. Don't expect to sleep or have any quiet in your room until well after 11:00 PM. And here is the kicker. We were told to guarantee dinner reservations, Royal Members got priority. That was $50 per person per day. We were there for ten days, so that was an additional $1000. Basically, a fee to pay for every dinner. To quote several guests we met - almost all very nice Canadians - they said things like, "We've had it. We're never coming back here." Well, this was our first time, and we're never coming back. It'd be crazy to even think that we would.

  Feb 12, 2026
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  Occidental Nuevo Vallarta

  Beautiful grounds and beach. Food was excellent. Rooms could use a little updating. This was not a huge hotel but still lots of choices with activities, food. Nice location -right on the beach. We found it difficult to get a seat by the one pool however.

  Feb 11, 2026