Resort Details
- Bars-Two bars: Lobby bar and Beach bar, both of them with waiter service available.
-Snacks bar opened 24 hours.
Dress code: No shorts, shirt and sandals. - RestaurantsFour restaurants, one Buffet service and three a-la-carte for dinner.
-Albatros (buffet) Breakfast, lunch and thematic dinners every night.
-Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
-La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)-Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)
Room service (extra charge per dish).
Dress code: No shorts, shirt and sandals.
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- Spa†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
- Direct access to a beach
- Fitness center on-site
- Pool
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13039 reviews
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Jan 01, 2026Great resort.
Great resort for the money. We will visit again. The photos of the buffet were from the New Year's Eve celebration. - well maintained - nice clean rooms - good food ( there is something for everyone. You won't go hungry for sure.) - friendly check in - friendly lifeguards - good entertainment staff - staff goes above and beyond - Carlos was great to us. - we enjoyed watching the boats come in and out.
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Jan 01, 2026Terrible stay!- racist employees
Worst all inclusive experience, overpriced for new years and the entertainment was terrible. They had maybe 2 fireworks and that is all. On top of that every time I ate I would have to use the restroom right away! Cleanliness is terrible. The jacuzzi was cold and it seemed like someone was on their period and it wasn’t cleaned. On top of everything, the workers are racist towards Mexicans. They will serve everyone else before serving a Latino. I was not going to write a review because I was being considerate that they work hard but after last night I do not feel like they care, I was charged $100 for a lost bracelet. The bracelet was lost but no longer needed because 1 person was leaving. I was told lost bracelets are $100 to replace. They have now said that lost bracelets are $100 because you need to return them when checking out. I had a bracelet from a previous hotel I stayed in and asked them to show me where it says that bracelets need to be returned upon leaving that I signed, she could not give me proof and even then she charged my mom $100 even though she was not going to use the ammenities, and they did not want to give her the bracelet that was paid for even as a suveneir. I do not recommend this place but If you do decide to come, you are better off speaking in English so they treat you right. I cannot emphasize enough how they are racist to their own people.
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Jan 01, 2026Beach needs attention
Overall good hotel all inclusive to stay , easy access to everything. Very clean rooms , excellent service ! Good to average food overall, depending on the day . Decent pool size , no 3 ft deep section for kids since 1.5 ft deep section for infants is there. There’s no pool with thematic for kids , I think there is potential for that . In my personal opinion is a solid 3.8 start hotel . The beach is small and is not connected to the rest of the beaches nearby, there’s a lot of zargazo (green sea grass) and small rocks on a compressed sand , it makes it difficult to enjoy..
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Dec 31, 2025Don’t waste your time
Will never again come to this resort!! Somewhat boring no night life by 11pm bar is closed… very noisy no noise cancellation at all… people passing by speaking loudly, workers as well as early as 4am… rooms are outdated and have a off smell …. Food is less than mid… don’t waste your money… even the main road noise can keep you awake at night … for the money we put i was expecting a lot more
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Dec 29, 2025
Came with family for Christmas break. We all enjoyed very much.
We enjoyed this resort. The rooms were very Clean. The activities were a lot of fun. The food was very delicious and drinks were great . The service was outstanding. Will be back.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed