Resort Details
- Bars-Two bars: Lobby bar and Beach bar, both of them with waiter service available.
-Snacks bar opened 24 hours.
Dress code: No shorts, shirt and sandals. - RestaurantsFour restaurants, one Buffet service and three a-la-carte for dinner.
-Albatros (buffet) Breakfast, lunch and thematic dinners every night.
-Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
-La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)-Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)
Room service (extra charge per dish).
Dress code: No shorts, shirt and sandals.
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- Spa†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
- Direct access to a beach
- Fitness center on-site
- Pool
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13121 reviews
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Feb 10, 2026AMAZING STAFF (love you Juanita)
My family and I stayed here for a week and it was absolutely lovely! It was beautiful and the staff is absolutely wonderful!! Juanita is the sweetest, so attentive and kind!! Loved seeing her face around the pool area!! Juan Carlos helped us book two different excursions which were both so much fun!! Willberth and Brisa were also so fantastic in the restaurants! We went for my brothers 18th birthday and they made it so memorable!! ⭐️⭐️⭐️⭐️⭐️ to all the amazing staff!!
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Feb 10, 2026
Amazing staff at the Occidental Cancún
We had a wonderful experience at the Occidental Costa Cancun. It is a small resort that made for a wonderful, low key vacation. The hotel bar closes by 11 pm and there is no on-sight late entertainment, so if you are looking for a place that has clubs, casinos, etc, you have to go downtown for all of that. The staff was wonderful- specifically Antonio Urbano as well as Ruben at the Claraboya. They were both so friendly, attentive, observant and genuinely kind. They knew our orders by the second day we were there. Juanita was our server by the pool and she was a delight. She also knew our orders by the second time she served us and she kept our cups filled continuously! If you are going to the occidental cancun, please don’t forget to bring cash (preferably pesos) for tip money, because the staff absolutely deserves it.
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Feb 10, 2026Family time
The hotel is smaller than expected. The rooms are clean but on the older side and could do with some updates. The resort was quiet . Food was average to good. We always found things we enjoyed. What made our stay most enjoyable was the staff, particularly Antonio and Ruben in the Breakfast buffet/ seafood restaurant. They were particularly attentive and accommodating. They had a way of making us feel special. Included in this is Juanita , server at pool and Feliciano bartender.
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Feb 10, 2026
Best vacation ever!!!!!⭐⭐⭐⭐⭐🌴🌞❤️❤️❤️❤️❤️
Navy Baby was amazing! Hector the bell hop was so wonderful! Beautiful hotel, very clean! First time here, but we will be back!!!
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Feb 07, 2026
Best service
Karina is an amazing server. Really good customer service very nice i asked for her phone number and she gave it to me. So we gonna go to a de
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed