Occidental Caribe is All-Inclusive for adults, singles and families, where all meals, wines, local and international beverages, land sports and non-motorized water sports with equipment and some instructions, entertainment, and other activities are included in one single price.
The hotel has 798 guest rooms and suites surrounded by tropical gardens covering an area of 400,000 m sq.
Located directly on the beautiful white sandy beach of Bávaro, Punta Cana, Dominican Republic.
LocationWhite sandy beach of Bávaro, Punta Cana
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - The hotel will not accept any Spring Break groups. If the hotel does make an exception the following policy will be strictly applied: Students / youth are considered by the hotel as anyone between 16 and 23 years old. They will be required to sign a responsibility letter agreeing to leave the hotel if there is a disruption. Upon check in each student / youth will be required to leave cash deposit of $400 per person - no exceptions and cash only. Minimum age requirement for hotel check in is 18. Any guests under the age of 18 will require a chaperone. 1 chaperone is required per 3 students / youth under the age of 18. Minimum age for a chaperone is 28.
Legal drinking age in the DR is 18. Any guests under 18 will be given a wrist band that will not allow them to have access to alcohol at any venue and will also not allow them in the disco. All guests are required to wear wristbands. The cost for a lost wristband is $250 - no exceptions. The hotel does reserve the right to ask any student / youth to check out of the property if the hotel policies are not fulfilled without the right to a refund for the remaining nights of the reservation.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
***Important Information for our guests***
The Dominican Republic imposes various restrictions each year for Easter. The restrictions usually begin the Thursday prior to Good Friday, and run a few days past Easter Sunday. The following regulations may be enforced:
*Motorized watersports may be banned
*Non-motorized water sports may be limited, or banned
*Alcohol consumption may be restricted (most resorts obtain a special permit which enables them to serve alcohol to nonnative persons during the ban)
*Music may be limited or silenced
These guidelines are currently vague because actual enforcement by the local government does vary greatly from one year to the next. Each year the actual policies are not published by the local authorities until just prior to Easter. These rules are designed for the safety of everyone, as beaches get extremely busy during this period.
Customer Ratings & Reviews
TripAdvisor Traveler Rating14665 reviews
Not what i expected
The rooms are run down ....they show little to no interest in fixing issues. 90 % of the waitress/ waiter, bar servers and spa personel are nice and what to help.Front desk has no intrest helping out when there issues....check out and check in was fine
terrible rooms and food
wasted my money / the food was horrible / the room was worst than an hourly motel / this hotel needs a lot more help or employees at the front reception because it took me 45 minutes to check in once I arrived at this dump
NOT SO CHEAP, NOT SO CHEERFUL!
Where to start? We were a large group and everyone had issues with their room but I’ll stick to mine. This resort is very tired and my “superior” upgraded room was just nasty. Air conditioner was blowing out musty gross air that never got better. Beds are hard as a rock and so are the pillows. The bathroom shower was super dirty and all that backed up shower water was a delight to shower in. My upgraded “superior room” was no upgrade that’s for sure! Had maintenance come to fix my toilet (twice) then I decided to just fill the tank myself to flush after having to call a third time. Patio door did not lock, maintenance fixed it once then once it was unlocked, never locked again. Bugs in my room, bathroom taps had no water at one point. Hotel lost power at 1 am while the intoxicated locals were screaming and chanting throughout the lobby which was very unnerving. Had to take a video of that, felt like the resort was being taken over by a bunch of looters. Swim up bar was ok, music was extremely loud and constantly competing with the music from the daytime entertainment area located in the same pool. Doesn’t make sense to have two areas trying to overpower each other. It was actually quite annoying to try to listen to. If you don’t get a pool towel in your room, good luck getting one! If you are lucky enough to get one, hold onto it for dear life because you are not getting another. Every time I went to exchange they had no towels. I gave up. The usual “fight for a chair around the pool or beach” applies here as well. If you go secure a chair around 5 am, you should get one. The Wifi is awful so if you’re planing on working from there, forget it. I watched the lobby bar staff “rinse” dirty glasses in the bar sink only to mix and serve another guest from that same glass. I watched the bartender dump an unfinished drink into that sink all over the glasses as well. I’ve been in Foodservice for 32 years, just revolting and I would only use plastic moving forward. Food was as expected, not good. Buffet area is gross, placemats are dirty, finding a spot to sit to eat is extremely frustrating. The cooks at the stations don’t hustle at all. I waited 25 minutes in line to get pasta. I also witnessed one of the cooks wash her face at the sink near her sandwich station. That was it for me, I bowed out of line and went for pizza out by the pool. I ate pizza several times that week because it was the best meal there but again expect to wait in line to get in and once you’re in it’s another 1/2 to an hour to get a pizza. I ate at the Japanese restaurant, it was ok. My plate was sporting the melted look. Also ate at the Dominican Restaurant, had steak and fried plantain. Was palatable at best. The “late night” snacking buffet burgers, fries etc was just nasty and I passed, never went back. The beach was dirty, garbage and cigarette butts everywhere (do better people!!) From my understanding the hotel does not maintain the beach. If you have small children, I would advise that you do not let them swim alone. The water even at knee deep had waves of 4-5 feet and I don’t believe it to be safe for young ones. The Red flag was up all week, I doubt they ever change it. After taking a stroll, I found if you go further down the beach, the water is more calm. Some of the staff were nice especially to those who were local (yes the resort is open to locals and is very busy fri/sat) Preferential treatment was given to those who spoke Spanish and most of the staff did not speak nor understand English. The Michael Jackson Show was very enjoyable if you like that kind of music. Only seen 2 and this one is the only one worth mentioning. Casino is a joke. Like something I’d have in my home basement. Went for 3 massages at the spa while I was there - 80 minutes each. The therapist was ok, very fast massaging technique which was unusual for me but by the 3rd massage, she had a good understanding of my needs. If you decide to go to this resort regardless of the review(s), here’s another tid bit of info. Be sure to completely fill out the arrival AND departure forms before you leave your home country. We spent almost 5 hours trying to complete our departure information on line from our phones via the hotel wifi. We could have and should have completed everything prior to leaving Canada. Wasted more vacation time trying to complete this. I even emailed the support team with no response. Be sure to bring a towel, snacks, bug spray and Lysol wipes. You’ll need them. I will say the weather was great, the views were amazing but that’s it on this one. BTW, ALL rooms have ocean view so don’t get sucked into paying more for that upgrade. Sadly, I DO NOT recommend this resort. There have been many opportunities for this brand/location to redeem themselves from past reviews but it’s very clear that they have no interest in doing so based on their guests who share the same opinions of this property. The “manager” / “owner” sends the same generic response to the reviews but nothing has changed based on my experience here. As I mentioned, we were a group of 13. I booked alone and paid more than double compared to my counterparts. I’m embarrassed to say how much I actually paid to stay at this place. It’s certainly NOT worth the money. Hopefully you’ll find better value elsewhere.
Great beach but everything else aweful
I will never return to this resort again. Beach was great but thats where the greatness ends. Rooms were aweful . In great need of repair. Food was always cold at buffet as there were no warmers to keep them hot. Tables in buffet barely cleaned after being used just quick flick with cloth to sweep crumbs on the chairs. Safes always broke and it took at least a day and several trips to front desk to get someone to fix it. The staff does their best but so many issues and repairs needed that they can only do so much. I will not be returning to this resort and the amount of money spent going there is not worth what you get. First day there i nearly cried at the state of our room . I even tried to get westjet rep to have us moved to another resort as did several other people. They were of no help so we just had to make the best if an aweful resort
The all-inclusive doesn't apply to this place if you want to be attended by a server in the buffet or with a bartender in the bars you must show dollar bills in your hands otherwise you won't get a fair clean table in the buffet o a drink in the bars. You must pay for everything in order to get the services you already paid for in the all-inclusive package. TERRIBLE TERRIBLE PLACE TO STAY. IT IS NO WORTH THE PRICE YOU WILL PAY FOR THE STAY. VERY DIRTY EVERYWHERE.