Resort Details
- D' OrientalA la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
- El LagoSnack Bar. Serves lunch.
- El PescadorA la carte seafood delicacies. Serves dinner. Resort wear required.
- Kids ClubCatering to the little guys. Serves lunch.
- La HaciendaA la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
- La PiazzaPizzeria. Serves dinner. No reservations are required.
- Le BuffetInternational buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
- Los OlivosA la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
- Paco's TacosTraditional casual Mexican fare. Serves dinner. No reservations are required.
- Sonora GrillA la carte Mexican Steakhouse. Serves dinner. Resort wear required.
- The Royal Level RestaurantA la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.
Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay. - Various Lounges/BarsQuench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
- Various Restaurants11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients).
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting,Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting, Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Video games†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas†
- Business Services†
- Internet Access†
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Contact hotel directly for pricing and availability.
† Fees may apply
- Animal watching †On-site Dolphinarium with tours.
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club with supervised activities for children ages 4-12.
- Direct access to a beach
- Diving †On-site dive shop offering a variety of dive trips ($).
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolSeven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 3 lit tennis courts on-site.
- Golf †Golf course located within 10 miles of property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
26182 reviews
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Dec 04, 2025Life away from home
Lots of pluses, but there are areas for improvement. Loved the resort itself, staff were great, food was good, rooms are clean. Loved the monkeys, deer, and the other unique We were in First Club, and have made several trips here. The bar service at the pool bar….he was fabulous, and so were the people serving inside the First Club. There use to be to be pool service daily, but we only had it sparingly one day out of the two weeks we were here. Hallways and stairs in the buildings need cleaning. But the guy that cleaned our rooms was fantastic and extremely cheerful. Rules seem to have changed….even on the web site it says to dress up for dinner…we saw guys in shorts and sandals, ladies in jeans shorts, and people walked into First club without any cover ups, and dripping wet bathing suits. I personally don’t think that should be allowed. So is it a rule or is it not? Seems to make the resort less classy. First Club bathroom needs work, but the washrooms by the pool near the outside bar were always well maintained. Overall, the service at the restaurants was good. People were friendly and kind. We had good service at the desk as well when we had our flight cancelled. Love the atmosphere and all the walkways…beautiful.
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Dec 04, 2025We had an amazing time. Beautiful spot, clean pools, comfortable bedding, friendly staff.
There really isn’t much to complain about with our stay we enjoyed ourselves. It’s a very spacious resort. I noticed the staff seemed to be enjoying themselves amongst one another, and they were wonderful to our family. Make sure transportation is sorted out beforehand that was a little bit of a challenge, but otherwise I would recommend this specific property to all friends and family.
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Dec 03, 2025Not what expected
First glance is very pretty, once there it all went downhill. I was there 7 days , room cleaned 2 times .I had to beg for water around resort and room . Food was subpar ! Not impressed with any of it . A little buffet was about the only decent place for breakfast. Drinks were very watered down . To much walking from place to place . Very pricey for the service you receive. Called for room cleaning, no show 5 out of 7 days . Called asked for toilet paper , showed up with a 1/4 roll which must of been left over . We had a party of 7 and paid over 20k for swim rooms for 1 week . Very disappointed! This is my last trip there or Mexico for that matter !!
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Dec 03, 2025
Timeshare staff are pushy
Your timeshare employees were pushy, and it took away from the excitement and relaxation we were hoping for while staying at this property for our honeymoon after getting married. We had to repeatedly deny the breakfast “meetings” which felt predatory. After doing so we found out that employees had noted it in a file in your system and there was no “above and beyond” treatment after denying these meetings. I already spent more than enough money on our flights and the stay. Trying to squeeze more money out of us was insulting. I will never stay at another one of your resorts and I will ensure that anyone we know planning a trip in the future hears about our experience so they can avoid it as well.
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Dec 02, 2025Severe Diarrhea
Food was extremely bland and I also developed severe diarrhea from that or the drinks at the resort. Was strict about using bottled water.
- AdvisoryThe hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed