An all inclusive resort surrounded by natural beauty.
The hotel Occidental at Xcaret Destination is an All inclusive hotel located in the heart of the Riviera Maya. Its spectacular mix of natural and cultural environments is the inspiration for enjoying an unbeatable experience.
This stunning complex has 765 rooms and suites with terraces or balconies that are surrounded by lush gardens.
It also features riverbed formations, 7 swimming pools and a private beach with soft, white sand and tropical palm trees.
Plus, the restaurants at the hotel are designed to meet the needs of all our guests. With 11 bars, including the nightclub, and 11 restaurants, guests have the freedom to choose between a snack, an informal or gourmet lunch, or a candle-lit dinner with their partner, among many other possibilities.
This magnificent resort is located near the Xcaret eco-archaeological park and offers a great day out for the family, with over 40 cultural attractions and exhibitions on Mexico’s art and tradition.
Royal Level Occidental at Xcaret Destination is a boutique hotel within the complex.
For guests looking for an even more luxurious and sophisticated experience with a private area and personalised service. Wi-Fi and room service included, among others.
Location
Quintana RooProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
25092 reviews
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Dec 31, 2024Family Vacation
Everything was amazing. We will share with our family and friends. We hope to return with our family again in the not so distant future.
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Dec 30, 2024Nice beach and pools but terrible room
We spent for 3 nights. The room AC temperature was very cold that was unable to adjust. We called the maintenance but it did not work at all. It turned out that we had to put on jacket for sleep☹️. In addition, the bathroom shower water was not hot … I would say it was not even warm. Again, the maintenance was not working at all. We called several times, but it seemed no solution. We asked for changing room but they said the rooms of the entire hotel were fully booked. It was unbelievable! Furthermore, the gym has no AC!!! I have no word to describe…
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Dec 29, 2024
Family Stay
Outstanding location next to Xcaret Park. The service is spectacular and the food at the Beach Club is phenomenal - particularly the omelette station during breakfast service. I love the Beach Bar, Lobby Bar and Snack Bar. La Hacienda is a tremendous Mexican restaurant we loved the food and service.
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Dec 27, 2024Near perfection...
We had a few teething issues on arrival. We were unhappy with our room, which was a disappointment. However, management were very good and resolved this promptly. We were given another room which we were happy with. The hotel itself is beautiful and the setting is wonderful. Seeing the wildlife has definitely been a highlight. The beach is glorious and the pool areas are great. We were happy to discover an adults only section around the pool. The food was standard buffet fare. Personally, I didn't like the main restaurant as it was busy, overcrowded and felt like feeding time at the zoo! The service was very hit and miss throughout our stay. Some waiters were cheerful and helpful, whereas others were miserable and took a while to acknowledge us waiting to take our drinks orders. I would highly recommend booking the steak house, as we thoroughly enjoyed our meals and the service was exemplary. In summary, we generally enjoyed our stay and sincerely hope the hotel recycles as much as possible.
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Dec 26, 2024The resort is great, the food is possibly dangerous.
I really wish that food wasn't an issue at this resort. The jungle, the pools, the man-made beach were all great. Service was usually very good and the circus show was quite good. I have been to Mexico and the Caribbean about 15 times and I know what I'm doing, never had an issue before. The food. Food at the buffets was often not hot enough to be safe or not kept cold enough to be safe. A few times food tasted off, like it was too old or something. 9 people were in our group and we all had some amount of gastrointestinal issues. 2 of us were sick for a few days at resort and then a week at home. A few were sick for a few days and a couple were just quickly sick for a day. All our symptoms were the same - sudden diarrhea with no other symptoms. We all eat a variety of ways so it would be hard to identify one thing. Another thing is that over the counter medications did not seem to help much - like food-borne illnesses. Someone on a post I made asking about other's experiences said that they stick to the omelet and pasta stations, which seems smart BUT be wary of ingredients that spoil quickly like seafood and other meats.