Resort Details

Dining
OnSite Dining
  • D' Oriental
    A la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
  • El Lago
    Snack Bar. Serves lunch.
  • El Pescador
    A la carte seafood delicacies. Serves dinner. Resort wear required.
  • Kids Club
    Catering to the little guys. Serves lunch.
  • La Hacienda
    A la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
  • La Piazza
    Pizzeria. Serves dinner. No reservations are required.
  • Le Buffet
    International buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
  • Los Olivos
    A la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
  • Paco's Tacos
    Traditional casual Mexican fare. Serves dinner. No reservations are required.
  • Sonora Grill
    A la carte Mexican Steakhouse. Serves dinner. Resort wear required.
  • The Royal Level Restaurant
    A la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.

    Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay.
  • Various Lounges/Bars
    Quench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
  • Various Restaurants
    11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients). 

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 25403 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Ok Family all in-clusive

    Best Thing was the Monkeys outside our room! Was a safe and secure place for families. Restaurant reservations- could only make them between 9-4 when we had excursions 7am-5pm. Wasn't given info on our added basic entrance to Xcaret so that was a waste of money we never go to use, on daily activities at the Hotel. room was ok small & shower wasn't cleaned well. food was ok in the buffet. Being bugged every time we would go to or from our room asking if we were new and when we came trying to sell stuff.

    Mar 28, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Bad

    During my vacation, we had a problem with the bartender Erubiel Hermanez at the Pescador restaurant. We approached him to order a couple of beers, to which he rudely responded, "Drink service is only available with the waiter at your table." The bartender had alcohol on his breath. That day, no one paid attention to us, and we left feeling upset

    Mar 28, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Worst 1st All inclusive Resort Vacation and it was a scam.

    Reception is worst staff not friendly , rude and does not care about customer , Long line up to check in and check out ,

    Mar 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing vacation

    I very much enjoyed the holiday, the hotel the pools the setting was excellent but the food we had in all of the restaurants was sadly mediocre at best.

    Mar 27, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    It was okay

    The beach is beautiful but rocky. There were many pool activities throughout the day, and my kids enjoyed that. The food was average; I had to add salt to absolutely everything. I did get sick twice, but I'm not sure what caused it. My check-in process did take a long. I didn't book through their website, so I had to go to a different building to get that done. I had to wait for the trolley because it was a walk. Once I got that done at check-in, the guy who sells timeshares was trying to get us to set up a meeting. Mind you, I had two hungry and tired kids, and it just wasn't the right time. Once in our rooms, I tried getting a hold of someone in the main lobby to get our bags, and no one answered. Little things like that were annoying.

    Mar 26, 2025
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319