Resort Details
- 24-hour front desk
- Complimentary newspaper in lobby
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Luggage service
- 24-hour front desk
- Complimentary newspaper in lobby
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Luggage service
- Onsite laundry
- Property is officially certified under a brand or regulatory agency's sanitization guidelines
- Safe deposit box
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1127 reviews
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Oct 17, 2025Ok, stay..but not perfect..rude and unwelcome night manager!!
I was warmly welcomed by a very friendly gentleman and lady upon arrival, which created a positive first impression. However, I was disappointed that my Accor Gold status was not acknowledged, even though I presented my membership card at check-in. The room itself had a few issues. The TV was not functioning, and there was no remote to be found. It took some time for the issue to be resolved. Additionally, several lights in the room were not working, which also required attention from the maintenance team. The view was looking down on a dirty roof top with what seemed to be broken air-conditioned Room service was used on the first day of my stay, but the dishes were not cleared and remained in the room until checkout three days later, which was unexpected. The cleaners of the room were not very well done. You can clearly see that it is a 10 minute quick job and not a proper cleaning system in place. On a more positive note, the food & and beverage and bar experienceweres excellent. Breakfast offered a wide variety of options, and the chef kindly prepared a healthy egg white omelette on request. It was also a nice touch that the chef came out to personally check on guests during breakfast. However, I did encounter an issue on the last night of my stay. I was charged a reduced fee for having a guest, which I accepted, but the interaction with the night shift staff was disappointing. They were unprofessional and made me feel uncomfortable, as though I had done something wrong. My guest was also left feeling embarrassed by the situation and the way it was handled. In this day and age, a more respectful and understanding approach is needed. While the stay overall was acceptable, I believe the staff could benefit from further training in customer service and communication to ensure all guests feel welcomed and respected.
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Oct 14, 2025Great hotel in the city.. rooms were large.. i had a suite with a separate sleeping area.. the views from my room were 😍
My room was great, view was beautiful, English is not widely spoken in the hotel however service was pretty decent.. hotel was smack downtown ish .. walking distance to many places to eat, tattoo shops, nice nightlife and all around.. 3-4 star hotel
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Jul 12, 2025Don't miss the great Food Tour
Once again at Panama city due to businesses. The hotel was great. Very well connected ... five-minute drive from the Metro, surrounded by restaurants, bars, and shops. Approximately 3 km from the Old Town and Metropolitan Park. Based on that, I decided to take a food tour with miviajeapanama travel agency (+507 63242898), which was highly recommended by a colleague of mine. I've to say it was a delicious experience full of surprises that allow you to discover the culinary diversity of this nice city. I tasted iconic dishes such as ceviche, empanadas, sancocho, arroz con pollo, and the famous patacones, fresh tropical fruits and traditional sweets. Definitely, I fully recommend it if you want to feel the original Panamenian live.
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Jan 27, 2025
Novotel is a great deal
This was an affordable place. The check-in was quick, we arrived before checking-in and were welcomed with no wait for our room. The rooms were clean and the bathrooms shampoo and body wash were mostly made of natural ingredients. The morning breakfast was a nice surprise with plenty to choose from and an omelette station. The hotel has many restaurants near for lunch or dinner. Most travel from the hotel is $2-5 by Uber.
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Jan 10, 2025
un bit outrâtes but really good value for money
The hôtel is a bit old,bot unité, with free parking and really good value for money . then I can only recommend it. it is not too close to vasco vieio but taxi are cheap .
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationTax ID - RUC: 13839591624747DV53This property accepts credit cards and cashSafety features at this property include a fire extinguisher, a smoke detector, a security system, and window guardsThis property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Special Checkin Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Know before you go: Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.
Optional Fees: Fee for buffet breakfast: approximately USD 15 for adults and USD 7 for childrenA late check-out fee will be charged The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.