Customer Ratings & Reviews
TripAdvisor Traveler Rating14340 reviews
Great location and value for NY, but a few disappointments
The unit was clean and spacious, and the location is fantastic. A few things to just take note of if you're staying - no guest laundry facilities (other than a paid service), no kitchen facilities (which you would expect, however you can hire a microwave for the room), room key access is not required in the elevators which is a bit of a security concern with such a large hotel and so many people, housekeeping very hit and miss with replenishing supplies. Stays a booked in weekly blocks, but if you book more than one week it's just a very simple change of key at the end of the first week. Overall, we thoroughly enjoyed our stay.
Family NYC Visit
The stay here was nice. The staff is friendly. The location is centered to everything. Easy to walk places or catch a taxi outside when needed for further places. Upon check-in the front desk was very welcoming. They saw we had two kid and gave them a gift/souvenir (stuffed bee). Before booking we requested a connecting room. We had a late flight causing us to get there late in the evening. When we got there our rooms were on the same floor but not connecting. Since it was so late and we were tired we took care of finding a connecting room the next day. The next day we cleared that up with the front desk. They were able to find a connecting room in a different floor. So that was the hiccup that we encountered while there. We have Hilton diamond membership which allows us to use the executive lounge. This lounge came in very handy. We were here for a school event. I was able to grab breakfast for the kids in the morning. Along with drinks throughout the day (they had coffee, teas, fountain drinks, and water). We were on the go a lot so it was very helpful to be able to grab a quick drink when needed and to have a place to hang out and rest our legs for a bit. One of the host; Cobos, was very kind and always offering his assistance. Traveling with young ones isn’t easy. Whenever I was struggling or if the kids had questions (like when are the cookies coming out 😆) he was more than happy to lend assistance. There was a lady host in the morning time, I can’t remember her name at the moment, but she was very helpful as well. She knew I wasn’t planning to sit just grand and go for the kids. She helpful as well. All the staff we nice and helpful. My only negative about the hotel would be the bathrooms. We had two rooms. One bathroom smelled like mildew, the other bathroom had slimy stuff growing on the shower tile and sink basin. Not super big deal but not something I wanna see when entering a refreshed room. Other than that it was a fine stay.
Great place to stay in NYC
We had a wonderful stay. The hotel is in the middle of everything . The staff was kind a friendly. When we checked in, we were greeted by Serene who was amazing! Kind, friendly and welcoming. Would love to return to this hotel on our next NYC stay
Making College Drop Off A Breeze!
Our experience at the Hilton Midtown is excellent each visit and great proximity to Fordham Univ Lincoln Center. The Executive Lounge, hostess, Sharon, always welcomes us with a smile and nothing shy of friendly.
Great Staff @ Lobby Lounge
Just like to place kudos for Edger and Freddy of the Lobby Lounge @ Hilton Midtown NYC. Both of them made our day. Both of them made us laugh and took great care of us. So much that we wanted to see Edger again before heading home.