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Resort Details
Hotel Advisories
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Rooms good but hotel policies very poor
We checked in on Friday and queued for nearly 50 mins just to get to the reception desk - it was a holiday weekend so this was somewhat expected and the reception staff were efficient (and have been throughout - can’t fault them - just the policies) once we got to the front. So far so good… Our room had already been paid for through BA but I paid an incidentals charge of $375 dollars which again was expected and I was informed that this was to cover the resort tax of $30 per day (it’s by no means a resort) and that I could redeem $35 back per day on anything I spent (I’m doubtful I’ll get it back reading other reviews but let’s see - we check out tomorrow!) Our room was not made up after our first night - we put this down to an oversight (again - holiday weekend) and were somewhat forgiving but when it happened again the next morning I mentioned it to housekeeping only to be told that they couldn’t make up our beds because my daughter had left her soft toy on the bed and they are not allowed to touch a bed that has anything left on it!!!!! Now I’ve stayed in hotels on pretty much every continent including more that 20 in New York and I have NEVER heard that before!!! Now…if you remember, I’ve already been charged $375 - they then proceeded to charge me AGAIN for everything I spent in the hotel in order to ‘redeem my $35 a day’ - so I’m now down another $150 approx… Soooo I’ve just asked to settle up tonight so I can sort this excessive charging out only to be told I can’t until tomorrow morning when I check out and then I may not get the money back for 5 working days - I would have accepted this had they not taken the money TWICE!!! I think one of these issues in isolation I might have let slide but both have me saying a ‘no thank you’ to this hotel - and I shall go back to avoiding Hilton in the future… I’m sure it won’t bother them in the slightest…
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Great location and hotel
Not sure I understand the negative reviews. Nice hotel in a great location. Executive lounge had a nice continental breakfast and cookies at night. Evening snacks were limited though. Could easily walk or get on the subway to anywhere in the city.
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Great hotel with minor inconveniences
I have not stayed at this Hilton in many years and was very pleased with my recent five-night visit over the Memorial Day Weekend. Pros: *Very large rooms, especially compared with many other NYC hotels *Daily housecleaning service (when many now provide this only every three days or only on request) *Central location on 6th Avenue can't be beat *I was very pleased that the entire daily $30 "resort fee" can be used at the Herb n' Kitchen, which is well-stocked with snacks, beverages, and hot foods, things I would buy anyway. *The last remaining Executive Lounge in NYC: the breakfast buffet is very generous, with scrambled eggs, fruits, pastries, espresso machines. It gets crowded, so don't wait until the last minute. (The evening hors d'ouerves were skimpy, but I wasn't there most days for that anyway.) Cons: *No coffee makers in the rooms. This has become such a standard amenity, it's a puzzle they haven't added these. To get hot coffee on the lobby level, you do need to get dressed. *Although I appreciated the mini-refrigerator in my City Room, the advertised bathrobe never appeared. *One of the three elevators going to my floor was out of service for a couple of days - a real problem when a flood of tourists was checking in or out.
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Not bad. Not fantastic.
Not bad. But pretty generic and slightly warn around the edges. The hotel is need of an update. It is a standard Hilton with little to distinguish it from the many hotels in NYC. Very nice staff and the food counter team at Herb’nGarden are funny and fantastic.
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Great service
Hotel service was fantastic. we booked another Hilton and didnt like it, so went to Hilton midtown. this was a big birthday celebration. Mooctar Toure who worked at front desk helped us and found a great room for us. his helpful attitude and care took us through the 3 days and made our stay wonderful. also, thanks to Alvin.