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14994 reviews-
Drink charges are outrageous!
Hotel staff was good this year and more accommodating. Housekeeping staff was outstanding and we barely used the service, but they were always available when we needed them. Bridges Bar - where do I begin?! We go annually for a conference and in Jan 2023, Bridges was a nightmare - trash cans spilling over with trash, understaffed, etc. So we decided to give it a try this year. A $25 martini - vodka & vermouth, a few olives is not acceptable anywhere. A $26 Old Fashioned is also outrageous. Also, please make it crystal clear that gratuity is included. The server did not advise verbally and most bars don't include it so we did not verify plus it was late, we were visiting with old friends, there was a woman in crisis who showed up and made a big scene, we were tired from working all day, etc. Our server who was okay, but he def got a nice bonus. This feels sneaky and especially for what we were paying for our drinks. We all had only drink, save for the martini drinker. Never again. Please don't be sneaky, it's not a good look.
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Gone completely downhill
I'm currently staying in this hotel and these past 4 days have been an absolute disappointment. This location is not worthy of the Hilton brand. Housekeeping has "forgotten" to leave washcloths, for bathing 2 days in a row. Last night , spoke to a front desk manager called Jennifer/ Jessica and informed of the issue. After waiting a long time...3 LARGE towels were sent to the room. No washcloths...Today, after a long day of meetings...I find the same situation. A poorly cleaned room with an old MOLDY Bathroom. Guess What? No Washcloths. Called Housekeeping and 30 minutes have gone by...Still no Washcloths delivered to my room. I will only recommend this hotel to my worst enemy. It's now a Ghetto and Inefficiently managed business. Thank God, my employer is paying for my stay...I wouldn't spend a dime on this property. I"m a Hilton rewards member, yet I have not received any perks...not Even free bottles of Water. The refrigerator in the room does not refrigerate at all. Plus, it makes noises all night long... My advice as a commercial officer is : Run from this Hilton property, please. It needs to be closed down.
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Executive lounge service
Sharon in the executive lounge provides an exceptional greeting and hosting. So genuine, warm and friendly. The selections in the lounge are plentiful and fresh leading to a savings on the expense account! A friendly face to greet you is the topper! Thank you, Sharon.
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Disappointing Stay at Hilton Midtown.
Great Location, Lacking Comfort and Essentials While the lobby exudes elegance, that’s where the luxury ends. The hallways on some floors smelled of old carpet, creating an unappealing first impression. When it comes to amenities, this hotel scores a zero. Not all rooms come with a fridge, and requesting one will set you back $35 per day, according to the front desk. Microwaves are not available—period. You’ll also find no complimentary bottled water, no coffee maker or tea kettle, and oddly, no trash cans if you’re dealing with takeout food waste. On a positive note, the housekeeping staff was friendly and helpful, though their morning gatherings outside my door made for an unwelcome wake-up call. The heating system? Another disappointment. The room wouldn’t warm up properly, and upon investigation, dead thermostat batteries and a dirty air filter were to blame. For morning showers, be prepared to wait as the water takes its time to heat up. While the hotel is conveniently located near Times Square and the Theatre District, I wouldn’t choose to stay here again. Comfort and basic conveniences should not come at such a premium.
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HILTON MIDTOWN EXCEPTIONAL CUSTOMER SERVICE
Front desk registration experience was amazing. Serena C was simple Outstanding. Her patience, attendance to details and her ability to multi task was very much appreciated. She deserves a raise. She should be in management. She made our first experience at this hotel a memorable one.