General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating4656 reviews
Fanny from Valet was AMAZING. She was always on top of it when it came to making sure my co-worker and I got our vehicle quickly in order to make it to work everyday and she was always very sweet and helpful if we had any questions or issues! The hotel was great of course but out of my trip, Fanny stood out because she not only did her job, but also has the sparkling personality to make the guests really feel welcome and not just another number. Would definitely stay here again!
A Good Lost And Found Experience
I left something behind in my hotel room; a battery for my camera and its charger. I was taking a cruise from Miami and would be away for two weeks. After speaking with Yazdi Patel in hotel security, he was able to locate my items and informed me that I could pick them up when I returned. There was good communications through email regarding pick-up instructions therefore, once back at the hotel, I retrieved my items with little delay.
Our newly renovated room had a spectacular view of the bay. I even was blessed to see two manitees! Jose Perrz was extremely helpful and so friendly. Everything we could possibly desire was in walking distance, through an awesome park, if you choose.
Best place ever in Miami
We arrived at 7am at the hotel.... way ahead of the check in time. We'd been up since 5am the previous morning so we were beat. The minute we walked in, the staff was so nice. Jose Perez is the bellman and securely stored our bags for us until we could check in. He even took us in a little later so we could change into our shorts. Then the desk clerk, Maria Scafuro, put our room on a priority cleaning schedule so we could get in before 4om. We did some walking around and she called at 10am to let us know the room was ready. The room is beautiful, clean, and recently updated. Beds are super comfy. There's a little market type place inside that offers food,clothing, jewelry, drinks.... everything. Next time we come to Miami we will definitely stay here again,! This hotel was great!!
Wonderful Staff, Great Ambience, Nice Rooms
Marriot Biscayne Bay’s staff are excellent communicators, They are willing to listen and resolve any issues that guests may have. I think Marriott’s approach to helping guests is to assure that guests have a comfortable stay. A huge SHOUT OUT, THUMBS UP to Jose Perez for helping us with our luggage and securing an SUV for our luggage and us while we are on a cruise for a month. If you need help with luggage or transportation, call on Jose.