General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating4703 reviews
Beautiful Hotel near Miami South Beach
Amazingly beautiful hotel with sea view. The cool breeze from the sea will blow you away in the balcony. South beach Miami is just a stone's throw away from this hotel and you can also order Indian or Mexican food from nearby restaurants. Loved the experience at Miami Marriott Biscayne Bay.
Allergy friendly manager!
I was attending a google conference na connect 2023 May 25 and May 26 We had a member of our group with a severe gluten allergy Breakfast was delicious but not individually wrapped the Manager Christopher Manigat brought the chef over and spoke to us and prepared a meal that wasn't cross contaminated and so all of our party was able to eat without suffering We have felt welcomed and taken care of! Thank so much Chris!
Thank you for the Fantastic Service Junior and Team!
I wanted to take a moment to write a review about the service I experienced at the Miami Marriott Biscayne Bay. I was only there for a day on business, but I was blown away by the service, especially the service provided out front by Junior. I have stayed at other Marriotts but Junior went above and beyond in service and made this the best experience I have had at a Marriott. I pulled my vehicle up to the front so I could get my luggage easier, and Junior insisted on going inside and helping me. He carried my bags, opened my door, provided me with directions, threw away my trash, etc.. He wouldn't let me lift a finger. It was a busy morning, I had a lot to juggle, and not wanting to be a pain I told him I didn't need any help but he insisted. Not only was he helpful but he was incredibly kind and positive, I had a long day the day before and he really helped me start my day off on a great foot. Marriott always provides good rooms and a safe place to stay, but Junior went above and beyond the call of normal Guest service and it made such an impact. This was on Wednesday May 17, 2023. Additionally, the gentleman inside, I believe he was a manager, was incredibly kind and when he saw me eating a muffin he brought me over a napkin. It's the little attention to detail that just really makes all the difference. Miami has a reputation for being a bit rude and rough, but I wouldn't have guessed it from the care of the staff here. Wonderful job.
Amazing Service by Receiving Team!
The Customer Service from the Receiving team was exceptional! Jean William Ceau helped me when my packages I had ordered were delayed and did not arrive until after my stay. his associate : Doovensky Jean Pierre tracked down one of my missing packages and assisted Jean with processing my return. They both went above and beyond, i can imagine the amount of items received there is overwhelming. they still gave me the white glove treatment!
Awesome hotel, great location, nearby the bus stop and the nearest Publix. Friendly staff, my room was comfortable and clean.. The view over Biscayne Bay was amazing. The swimming pool has an amazing view over Biscayne Boulevard. Excellent!!