General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating4743 reviews
The hotel is quite nice. Friendly and welcoming staff. The room felt a bit dated even after the recent re-decorations. The issue overall was noise. I get that the hotel cannot be responsible for inconsiderate guests talking noisily into the early hours on their return from a night out. However, the lack of insulation cannot be overstated. The guy in the next room even woke me up with his snoring on two nights! There could probably be a couple more lifts / elevators with 31 floors. Restaurant is fine but a little on the expensive side, e.g. $42 for a buffet breakfast.
Icing On The Cake
The staff at this Marriott are amazing. Starting with the valet welcome. They are friendly and happy to help you. At the check in counter Marjorie and staff made sure the check in lines were moving swiftly. She came out to greet the line and got all the counters open to assist us as it was a very busy time of day. But the icing on the cake was the above and beyond of the security. I called about 3hrs after we checked out, because my husband left his 20inch 14ct gold Cuban link necklace. We thought dor sure it was gone but made the call anyway. I was put through to security and Johnathan told me he would check it out and call me back. He went to the room himself and searched, as he wasn't sure exactly where in the room it was. His sense of urgency to our unfortunate situation allowed him to call us back 10 minutes later to say he found it. That chain was about $2500 but more than that had sentimental value to my husband. We just wanted to publicly say thank you to Johnathan, but also recognize the entire staff at the hotel on our stay. Johnathan was really the icing on the cake. An all around great stay at this Marriott!! Thanks guys!
Valets were so kind. Thank you especially to Daniel. He helped my father and I look for pickle ball courts & supplied us with water. We really appreciate his kindness. We were also upgraded to a suite and Pedro at the front desk was very welcoming!
Great stay.. very accommodating and answered all questions and need efficiently, left a cell phone behind and forward it to me at no charge. Thank you. Btw the burgers in the restaurant are excellent…
Service and hotel is Amazing
Arrived very early but was able to check into room!!!! Valet Alex was very helpful to us retrieving my husbands bag he left in an Uber!!!! Thank you so much Alex! You went above and beyond!!!! Excellent Service!!!