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Customer Ratings & Reviews
TripAdvisor Traveler Rating1286 reviews
Laptop left in room upon checkout - Staff made sure I got it back! Top Notch Customer Service
I was travelling on business and was staying at this location prior to flying home the next day. I overslept and accidentally left my work laptop in my hotel room. Upon arriving at security in the Miami Airport I realized it was missing and immediately called the hotel. They were absolutely wonderful. They kept me on hold to check to make sure my laptop was retrieved and then I worked with Michael Spencer to ensure that my laptop was sent back to me at home. As he promised, my laptop was safe and secure in loads of bubble wrap and he was absolutely wonderful to deal with. Top notch customer service.
I could give it a zero I would have.
My flight got cancelled and American Airlines provided me with a room voucher. I checked in and noticed dried blood on the beds. One of the beds had fresh sheets on one of the beds. The room number was 4223.
unhappy marriott member
When my wife and I checked in, we were told that our parking was covered. We didn't solicit this offer. The Marriott employee upgraded our room, provide us with the points, and then shared that the $25 parking fee was covered during our stay. When we checked out on Saturday morning, we were surprised that the parking attendant asked us to pay for parking. We shared that we stayed at the courtyard and that the Marriott employee shared that our parking was covered. The Attendant didn't respond well to that and requested that we pay for the parking. As a platinum member, I am committed to the Marriott brand but after this bad experience I'm not completely sold that Marriott values my business. My wife has called the hotel in Miami a few times this week and the customer service has been nothing but horrible and unprofessional. My question to Marriott is this: Why lose a member over $25? And why not share this with the team so that Marriott retains their members? Please credit my credit card the $25 or provide me with Marriott points with equal value. We stayed at the courtyard marriott miami airport. Thank you
Good value, close to Miami airport
The proximity to the Miami airport and free shuttle were the main selling features of this hotel, Well- priced for what you get! Nothing fancy and a bit dated, it certainly served our purpose, which was a quick overnight as we were flying in and out of Miami within a day!
I’ll start with the good. Bed was comfortable. Now the rest: 1-arrived at 9:45pm; told shuttle runs until 1 am but waited 25 minutes and was never picked up. Tried to call hotel but their phones were down. Ended up with a van driver taking mercy on me, although it cost me $. 2-shower dripped and bathroom door was hinged such that it wouldn’t stay open with no exhaust fan so it was impossible to see in the mirrors due to steam. 3-room had only 1/4 of a window so it felt very dark and closed in. 4-I had to move this business trip by 10 days and since I canceled 24 hours out (as soon as I knew) they hit me with a one night penalty that they will not negotiate despite me staying there this week for the same number of nights. I travel a lot and this will make me choose another brand for sure. 5-there was no ice maker to be found in my part of the building…ended up awkwardly walking into the restaurant to get ice last evening. I’m not one to leave reviews but my overall impression was not a good one. Do better, Courtyard.