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Customer Ratings & Reviews
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1292 reviews
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Nov 11, 2023Average
Average room. Nothing spectacular. But disappointed that for the price you don’t even get daily room service. Parking too expensive. I was here for a conference so it was fine but if ever in Miami on leisure I wouldn’t stay here again. Just average
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Nov 08, 2023Pleasant stay, twice
Great location: Near MIA airport with shuttle service provided. Great service: We stayed there twice, three days apart, & our front-desk staff at check-in & departure both times was very friendly & very knowledgable about the amenities we needed. Great room: Both rooms had super-comfortable bed & pillows, great water pressure in the shower, large tub perfect for soaking, & lots of room to spread out. The sofas were large enough for the 2 of us to both sit comfortably. Great amenities: We didn't have a lot of time there, but we were able to enjoy the pool & hot tub & we had both food & drinks at the attached lobby restaurant. Also, the lobby was a nice gathering place for our larger group of friends, & while we didn't actually use the fitness room, it was big enough to accomodate several of our group simultaneously. I doubt I will ever have the occasion to fly through or to Miami again, but if I do, I will certainly choose this property for any overnight stays. Highly recommend.
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Oct 19, 2023
Excellent Airport Hotel
Excellent airport hotel for a night. We booked this particular hotel to break up a long travel day to the Caribbean. We were very pleased from the get-go. Our free airport shuttle was extremely reliable with very courteous drivers. After being picked up we were at the hotel in a matter of minutes. The hotel check-in was smooth and off to our clean, quiet and comfortable room we were. There is a Champions restaurant off the lobby and that was a huge home run for us. We had a really good meal there with great service. We did not use any other services or amenities that this hotel offered. Would definitely have a repeat stay here if the need ever arises again.
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Sep 06, 2023
Lovely hotel and the staff are brilliant!
Stayed here due to missing a connecting flight from Miami to London and American Airlines put us up here for 2 nights. It is brilliantly located for the airport and there is a shuttle bus (very reliable) that takes you to and from the airport every 10-15 minutes. The drivers are great and really helpful. The food is nice and the setting is great too. It has one of the best hotel gyms I have ever been in! Most of all, the staff are FANTASTIC. On our last day, one of my daughters was not feeling the best and they allowed us to have a late checkout and honoured it. I was prepared to pay but out of pure human decency, they helped me and my family when we really needed them. The staff are a credit to this hotel and thank you so much for a really memorable stay!
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Aug 13, 2023Good location and price
I spent a week and mostly it was really good. Great location, restaurant facility, good prices, nicely kept surroundings, plenty of parking. A couple of problems I encountered: 1 of 2 elevators was out for 4 of my 6 days there and ice machine on 4th floor was out for 5 out of 6 days. Yes I did advise them of problems. One thing they were quick to respond to my concern if my room being too cold. Within 1 our maintenance person was in my room.