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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1315 reviews-
Poor Customer Service at Front Desk and Unauthorized opening of Amazon Packages
Very poor customer service at the front desk. You have to battle to get their attention and the attitude of the staff is very dismissive to gusts. Additionally, I ordered some items on Amazon and had them delivered to the hotel. Six packages were delivered to my room and I was charged $7 for each package. When I checked Amazon they confirmed with a picture indicating two packages were delivered. Conclusion: they opened my consolidated Amazon package without my permission so they could charge me for each of the smaller packages inside.Very unethical and disgusting behavior.
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Good for an overnight stay when traveling through MIA airport
We stayed here as we landed at MIA on a Friday and our connecting flight was the following day. The shuttle was a convenient way to get to and from the airport. Our room (4842) was on the 8th floor. Luckily, it was written on the key holder 8th floor! The room had more than enough space for two people including a sitting area. The shower was spacious with a glass door and not the plastic curtains at some hotels. If we had to overnight in MIA, we would definitely stay here again!
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BEWARE OF MARRIOTT
Guests BEWARE our vehicle was stolen from the hotel property last week. No accountability from Marriott. Park at your own risk. Would not recommend hotel at all. This is not the first car that was stolen from your hotel. There was another car stolen the same night. And Enterprise (which is across the street) stated this is a common occurrence. Marriott needs to posts signs so guest are aware. Emails go unanswered.. The only notification is on the back of the parking ticket- parking at your own risk... that is not sufficient!
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Bad outdated hotel with overpriced breakfast.
First thing you notice - moldy smell covered with cheap perfume at the entrance of the hotel. Our room was on the first floor, by the looks of it hotel was last updated 20 -30 years ago. Faucet in the shower was barely working, water was running and hissing from every crack, bottom piece was about to come out. Bathroom overall is outdated. Room smelled moldy too. All the furnishings look 30 yo, except mattress was brand new and bed was comfortable. Then breakfast - we were charged $35 (including tax) for a person for the buffet. That buffet didn’t have a single vegetable. Scrambled eggs looked very slimy. Selection was limited to 4 hot dishes: eggs, potatoes, blini and bacon/sausage. Not any cold cut or cheeses, or anything special to elevate it to 35$ level. I do not recommend this hotel and I would never come back.
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Great value hotel
Lovely stay, despite our late night arrival staff was cheerful and keen to help us with hurricane updates. Well kept and tidy facilities. Location is 5 minutes from the airport and well connected to the rest of the city. Definitely my first choice when visit Miami again.