Resort Details
- 24-hour front desk
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Electric car charging stations
- Elevators
- Exercise gym
- 24-hour front desk
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Electric car charging stations
- Elevators
- Exercise gym
- Free high speed internet connection
- Gift/News stand
- Luggage service
- Meeting rooms
- Multilingual staff
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5940 reviews
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Dec 11, 2025Great position. Clean hotel. Very rude receptionist
Queue to check at around 10pm . Faced with THE rudest receptioist i have ever encountered. Being told you had to pay an extra 100 euros ( she said it should ne 400) as a security deposit for your room to ensure your room. I pointed out we have already paid up front..we were met with her saying "no extra deposit i am refusing to give you your room key". At that point she removed her sparkly named lanyard !She didnt like the fact we paid cash for our tourist tax as it meant she had to move to fetch a cash box. Refused a printed receipt and scribbled on a post it note. She also told us she never spends this long checking in guests and would we move away from her desk!. She ibviosly received a suitable reply!! Eventually we arrived in our room. Clean and comfy. Kettle and coffee provided but no tea or milk. Paper cups. Hotel is in a fab position 5 min walk from the eifel tower . You have a spectacular view every time you leave the hotel. Didnt have breakfast as 20 euros per day. Did have evening meal hear which was 3 times cheaper than restaurants in the close area. The food was good quality and served by a very nice polite gentleman . I wojld recommend the hotel as it is modern and clean a very close to tge stop of the hop o hop off tourist bus and the start of the River cruises. Just hope your not met by the very rude receptionist !
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Nov 23, 2025Good location for sight seeing
Convenient location for sight seeing. We had read the reviews before travelling and were a little cautious. Check in was quick, quite informative. No where was it mentioned you were expected to pay 50 euros per night as a security deposit on a credit card that you can expect to get back within 7 days of departure. Bit naughty really. Breakfast was over 20 euros per person per night for basically crossiant and coffee. Much better experience, quality and price outside the hotel. Lots of nice places to choose to eat for any meal. Yes some expensive but plenty of choice. Hotel and room was clean. Don’t know where the reviewers say it needs a revamp we saw no evidence. Housekeeping was a little hit and miss first couple of days it had been done before we got back, last 2 days knocked on late afternoon just requested change of towels and empty bin. Surprisingly last day they knocked on at 9am to clean but rude when check out wasn’t until 11am. Beds were comfortable, bedding and towels all clean and fresh. Kettle and sachets of drinks, paper cups no milk. We take our own sachets so didn’t bother us. It is pretty much a business hotel so check out was quite busy in a morning. Good luggage storage if you have a later flight. Metro stations quite close by. We would stay again basically for the location. Eiffel Tower is literally outside the hotel.
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Nov 07, 2025
Alainthaya
We stayed here this month from the UK for a couple nights. Our experience was made better by Alainthaya, he is an amazing barman and he made our trip
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Nov 02, 2025Not a 4 star hotel
The location is great but the hotel itself is in need of a renovation. Carpet inside the room was filthy. And in no way is this a 4 star hotel.
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Oct 22, 2025Bed bugs
Stayed there a few nights massive scabies infestation. Bed bugs destroyed my back hundreds of bites. Avoid this chain.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationGuests must contact this property in advance to reserve onsite parkingThis property accepts credit cards and cashCashless transactions are availableThis property uses a grey water recycling system
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Parking height restrictions apply. Cashless payment methods are available for all transactions.Contactless check-out is available.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: EUR 8.45 per person, per night. This tax does not apply to children under 18 years of age. We have included all charges provided to us by the property.
Optional Fees: Fee for buffet breakfast: approximately EUR 20.9 per personSelf parking fee: EUR 34 per dayPet fee: EUR 25 per pet, per nightService animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.