Resort Details
- Various Lounges/BarsThe 5 bars offer fashionable cocktails and a selection of international brand drinks.- Lobby bar, features live music, karaoke or a DJ selection.- El Isleño: swim-up bar located in the adults-only pool.- El Embarcadero: beach bar located under a giant Mexican palapa.- Mosaico Bar- Fish House Bar.Note: The hours of operation of restaurants and bars are according to a hotel weekly schedule that may vary without previous notice.
- Various restaurantsMosaicoInternational BuffetCapacity 180 peopleContinental Breakfast, Buffet Breakfast, Lunch, DinnerDress Code: CasualThe best service option. Enjoy our buffet in a tropical Caribbean atmosphere next to the beach
Fish HouseA la Carte dinnerCapacity 80 peopleDress Code: CasualNightly selection of an extraordinary cuisine from the sea, complemented by a selected wine list. Cozy ambiance with background music. Reservation required.
MoleA la Carte dinnerCapacity 70 people SeatingDress Code: CasualMexican grilled dishes served at this outdoor restaurant with ocean view. Reservation required. Open seasonally.
Mole SNACK-BAROutdoor snack-bar, serves traditional snacks and regional cuisine during daytime poolside or at the beach.Capacity: 70 guests
BistroCapacity 32 guestsDress code casualNightly selection of extraordinary Mediterranean a la carte cuisine, complemented by unbeatable views of the Caribbean sunset. Exclusive for The Level Guests and opened seasonally.
- ATM/Cash machine†
- Babysitting†
- Car Rental Services†
- Concierge desk
- Exercise gym
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Parking
- Pool
- ATM/Cash machine†
- Babysitting†
- Car Rental Services†
- Concierge desk
- Exercise gym
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Parking
- Pool
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Wi-Fi
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Contact hotel for information on our complimentary wedding package.
† Fees may apply
- ArcheryPirate themed park with archery, batting cage and balance rope.
- Children's program, onsite
Kidsdom
Family entertainment and a huge selection of fun and educational kids' activities for children with our Kidsdom program, all supervised by our professionally trained activities team.
- Gift shop and souvenirs arcade ($)
- Kidsdom Kids Club (Kids from ages 4 to 12) features 50 inch TV and Wii console.
- Camping nights at our Activities Park or at the beach
- “Kids Car Ed”. Interactive Learning Transportation Program. Children watch a video and they practice in a mini highway with electric cars; at the end they get a driver license. For Ages from 4 to 11 years old.
- Outdoor playground
- Mini disco
- Workshops
- Supervised pool games
- Direct access to a beach
- Fitness center on-site
- Golf †
- Leisure Facilities
Game Room:
Teenagers from 12 years old and adults.
- 2 pool tables
- 1 air hockey table
- 1 Foosball table
- 1 Ping-Pong table
- 2 mini basketball hoops
Video Zone:With the latest version of XBOX® and PlayStation®. Children from 10 years old must be accompanied by an adult, teenagers and adults.
EVENING ENTERTAINMENT :
A variety of nightly shows are available in the “Salon Fantasia” according to a weekly schedule. After the show until midnight enjoy our Live or D.J music to dance, karaoke nights or Casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.
NOTE: activities and entertainment are scheduled week per week and may change according with the season without prior notice. All activities supervised by professional activities staff. Lending of equipment at the Activities Center
- Motorized Water Sports †
Wave runners
- Non-Motorized Water Sports
Paddleboards
Kayaks
Snorkel Equipment
- PoolAdults-only pool and activities pool with inflatable games.
- Soccer field
- Spa †YHI SPA ($)The river spirit and the lake spirit longed for YHI’s warmth and light. They mounted up into the sky, striving with all their might to reach the sun Goddess. YHI smiled at them and turned them into drops of water which fall back upon the earth as rain, refreshing the grass and the flowers and bringing new life.A gift for the senses! Indoor and outdoor therapeutic massages facials and body treatments.
- Tennis court
There is 1 tennis court on-site.
- On-site Entertainment
Evening entertainment: A variety of nightly shows are available in the 'Salon Fantasia' according to a weekly schedule. After the show until midnight, enjoy our Live or DJ music to dance, karaoke nights or casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6177 reviews
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Dec 30, 2025Terrible experience
Terrible service, the Level bracelet will not get you anything beyond what you see around. The hotel is old, the pools are cold, the sea covered in sargasso. You cannot reserve a table for dinner at the restaurants or book a bed on the beach if it’s not with 48hrd of anticipation which is absurd. It’s a small crowded hotel, no space for guests to lay around if there’s bad weather. The beds are uncomfortable, outdated tvs, and the button for the Level experience on the phone doesn’t work for much. I asked them to book us a cab to go to town and they told me I had to go downstairs to book it with the bellman. Why can’t they call the bellman if I’m paying extra for a better customer service?? Dining options are limited and lines are long at any given time. Room service menu is scant (only two main dishes and three starters) Never coming back, awful experience, no service in the beach, you have to get your drinks yourself at the bar and walk back to your daybed. The Level people will talk to you for half an hour about the amenities but then you wont be able to book any of them. Meliá is sadly a chain of hotels that once was top of the line and now is just a sad shadow of what it used to be. Don’t come here with your family, specially during Christmas and new years (freezing cold pools and not enough activities)
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Dec 29, 2025Great hotel and beach location
Food and drinks are awesome, the staff was super polite and instrumental to us. The activities for the kids at the pool area are great! Overall one of the best hotels we have been in. If you don't have kids there's an adults only pool and beach area. As a family we didn't need it, everything was amazing!
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Dec 27, 2025
Christmas stay
Lovely hotel. Great rooms with cold AC. Only negative is that most snack options close pretty early. Also; the water is super brown. I know this is out of their control, but something to factor if you are going for beautiful water.
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Dec 27, 2025A Very Enjoyable Stay Thanks to the Incredible Team
Overall, the hotel is nice and pleasant. The location is not the best on the island, but it is still acceptable and does not significantly affect the stay. The hotel staff is absolutely amazing and does an outstanding job in all areas - from the front desk, to the dining areas, housekeeping, and overall service. Everyone was kind, attentive, and truly made an effort to ensure a great experience. A special mention goes to the entertainment team, who really elevated the atmosphere and overall experience. In particular, Jose Animiador deserves exceptional praise - his attitude, energy, and genuine care toward guests were truly impressive and made a big difference. The activities he led were fantastic, and my wife, our children, and I truly enjoyed every moment. Regarding the food: • Breakfast was average, with a somewhat limited variety. Adding more fresh vegetables and a selection of different fish could significantly improve it. • The Mexican beach bar is very nice, offering good food, excellent service, and a beautiful ocean view. • The seafood restaurant was outstanding - high-quality, fresh, and delicious food. The beach: While access to the sea from the beach is very convenient, the sea conditions in front of the hotel were not very good during our stay. I understand this is not the hotel’s fault, but it does affect the overall experience. Fortunately, the sea beyond the pier is completely different, and we had an amazing time snorkeling there. Overall, we had a very good experience and left with a great feeling. We truly enjoyed our stay and would definitely consider coming back.
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Dec 26, 2025
Family sun vacation
We had a nice relaxing week in the sun. The resort has everything you need to relax and enjoy. The beach water was brown but you can walk over to the beach next door and swim in their crystal blue water.
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 80 MXN (approx. $4.29)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed