Resort Details
- Cape NaoIdeal for those looking for a more exclusive setting, Cape Nao invites you to enjoy exquisite international culinary delights while relaxing with the sea breeze and breathtaking views of the ocean.
- Casa NostraIndulge yourself with refined dishes for dinner in an elegant atmosphere in our specialty Italian restaurant. Its menu highlights the best of Italian cuisine, prepared with fresh authentic ingredients.
- MerkadoDiscover a diverse culinary experience at the Merkado buffet restaurant at our Cancun resort. Each dish is a celebration of flavours, with a wide selection of local cuisine prepared with the freshest ingredients.
- Air conditioning
- Concierge desk†
- Elevators
- Fitness Facilities†
- Front desk†
- Housekeeping†
- Laundry Facilities†
- Parking†
- Room service†
- Smoke-free property
- Air conditioning
- Concierge desk†
- Elevators
- Fitness Facilities†
- Front desk†
- Housekeeping†
- Laundry Facilities†
- Parking†
- Room service†
- Smoke-free property
- Spa†
- Tennis court†
- Wi-Fi
† Fees may apply
- General †1. KIDSDOMEAccompanied by the main characters of The Kidsdom: Willow, Holly and Tree of Life, the youngest guests of Meliá Casa Maya will have a great time. Thanks to the activities on offer, they will play, experience and learn in harmony.
Traveling with their imagination to the island planet Aiyanna, hand in hand with Willow, Holly and Tree of Life, is the starting point for endless activities and adventures in The Kidsdom. Through play, children will find a fun way to make friends, develop creativity and enrich their perception of the world.
2. Aqua Park
- Gym †Stay committed to your active lifestyle even on vacation in our modern gym, fully equipped with state-of-the-art technology. The perfect space to train at your own pace and take care of your well-being at any time of the day.
Open 24 hours for your convenience. - Pool †Outdoor swimming pool
- Spa †
Discover an exclusive spa designed to be a true sanctuary of relaxation. Immerse yourself in an atmosphere of serenity and enjoy treatments created to renew both body and mind, offering you an unparalleled wellness experience. Open daily from 9:00 AM to 7:00 PM.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
815 reviews
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Jan 24, 2026Yeah no - Melia has ruined Casa Maya
Meh this place really sucks… Been coming to Casa Maya for years, yeah it was dated…but it did its job and had “heart”. Would periodically get some things that were awesome, like these handmade tortillas and this awesome green juice for breakfast… Now it’s Melia - they put some money into the facade and updated the lobby and pool areas…it’s fine. The rooms feel exactly the same…so you can tell they care more about the “look” than the “feel”. So this time, had a lot of things that just made the experience a net negative. We like our sleeping temp to be pretty cold - I hate the new “eco” trend (aka electricity savings in disguise) of limiting your temp to 19 Celsius. I call BS even if it made it to 19, as soon as the AC was turned off the room registers 21 degrees in 20 minutes. So we sweated, were uncomfortable and slept worse than at home. Great vacation…yay! The bed is hard af, the pillows suck, the kitchen doesn’t give you towels or even salt and pepper…it’s probably one of the worst accommodated “suites” I’ve experienced. The internet sucks - it’s 2025, it’s a basic need anymore and it goes in and out. I’m here writing this review from the beach from the WiFi from the Breathless next door, look at the distance between these places…there is no way the Breathless could give me better WiFi on the PROPERTY of the Melia…lol…come on. There used to be tons of huts to lay under and I swear they removed half of them. So everything is crowded and you need to hit the beach at 7a to get a good chair. Then just service, everyone acts like you’re a chore. Housekeeping staff were about the only people actually friendly - which is normally 100% the opposite. Flight got delayed and they wouldn’t allow us to have a one hour late checkout, yeah just basic niceties that most properties allow their guests. We didn’t do the all inclusive…hearing from people we chatted with, it sucked too. Basic ass fare (lol the burgers looked like a complete joke), watered down drinks, catering to the least common denominator…nah just skip that at the prices they charge. Why pay for all inclusive when there are some amazing tacos walking distance away? I’d love to see nothing more than this play fail and Melia to loose their investment…after 10+ visits, this is surely our last and suggest you don’t make it your first!
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Jan 21, 2026Melia Cara Maya best trip
We stayed at Melia Casa Maya and it was the most amazing trip. Jorge working in the buffet was the best and went above and beyond to make our trip memorable. Thank you for a wonderful vacation.
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Jan 17, 2026Excellent
Excellent hotel and service,good choice of food,withe sand ,beautiful beach,bars and restorants,aqva park for kids
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Jan 16, 2026Most of the staff was polite and helpful
We like the location and the beach. AC was pretty noisy but we changed for a more quiet room. Most of the staff was polite and helpful. My friend and I got to know one of the young staff members Giovanni who was not only doing his job, he made our evenings in the buffet more enjoyable.
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Jan 12, 2026
The best of Cancun: Meliá Casa Maya
"We spent five incredible days at the Meliá Casa Maya with my wife and two children. If you're looking for a family hotel in Cancun, this is an unbeatable option. The highlight of our stay: What truly elevated our experience was the food, and this is largely thanks to Chef Silvestre. He's a fantastic person, incredibly attentive and professional; you can tell he's passionate about what he does. He made sure every meal was top-notch and always had a kind word for us, paying attention to even the smallest detail in the dishes. Thank you, Chef, for making our dinners so special!"
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 82 MXN (approx. $4.69) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.