- One kid between 0-4 and one kid 5-12 years old: both kids are free.
- Two kids between 0-4 years old: both kids are free.
- Two kids between 5-12 years old: One kid free and one kid pays child rate.
Resort Details
- Cape NaoIdeal for those looking for a more exclusive setting, Cape Nao invites you to enjoy exquisite international culinary delights while relaxing with the sea breeze and breathtaking views of the ocean.
- Casa NostraIndulge yourself with refined dishes for dinner in an elegant atmosphere in our specialty Italian restaurant. Its menu highlights the best of Italian cuisine, prepared with fresh authentic ingredients.
- MerkadoDiscover a diverse culinary experience at the Merkado buffet restaurant at our Cancun resort. Each dish is a celebration of flavours, with a wide selection of local cuisine prepared with the freshest ingredients.
- Air conditioning
- Concierge desk†
- Elevators
- Fitness Facilities†
- Front desk†
- Housekeeping†
- Laundry Facilities†
- Parking†
- Room service†
- Smoke-free property
- Air conditioning
- Concierge desk†
- Elevators
- Fitness Facilities†
- Front desk†
- Housekeeping†
- Laundry Facilities†
- Parking†
- Room service†
- Smoke-free property
- Spa†
- Tennis court†
- Wi-Fi
† Fees may apply
- General †1. KIDSDOMEAccompanied by the main characters of The Kidsdom: Willow, Holly and Tree of Life, the youngest guests of Meliá Casa Maya will have a great time. Thanks to the activities on offer, they will play, experience and learn in harmony.
Traveling with their imagination to the island planet Aiyanna, hand in hand with Willow, Holly and Tree of Life, is the starting point for endless activities and adventures in The Kidsdom. Through play, children will find a fun way to make friends, develop creativity and enrich their perception of the world.
2. Aqua Park
- Gym †Stay committed to your active lifestyle even on vacation in our modern gym, fully equipped with state-of-the-art technology. The perfect space to train at your own pace and take care of your well-being at any time of the day.
Open 24 hours for your convenience. - Pool †Outdoor swimming pool
- Spa †
Discover an exclusive spa designed to be a true sanctuary of relaxation. Immerse yourself in an atmosphere of serenity and enjoy treatments created to renew both body and mind, offering you an unparalleled wellness experience. Open daily from 9:00 AM to 7:00 PM.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
755 reviews
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Dec 12, 2025Great family stay at the Casa Maya!
Just returned from an 8 night stay at the Casa Maya, and it was a truly enjoyable stay. The resort had a great layout, we had a one bedroom suite which was super spacious for a family of 5, our room was super clean and well maintained. We booked the level for the airport transfer but ended up enjoying the additional benefits that came with it, like the concierge, the mini bar and the breakfast at Cape Nao (shout out to our favourite server Arnulfo! He was great with the kids!) my only suggestion would be to offer a little more at dinner for kids at the Merkado buffet, my kids lived on chicken nuggets for a week, a regular pasta option (like the one at the Grill) would be an amazing addition! We will 100% be back, we loved our stay! Thank you!
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Dec 12, 2025Staff
Armando was great in the cafe nao restaurant! The rest of the staff was very attentive! The staff on the beach was great too!
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Dec 09, 2025
Wonderful
Bar tenders where greattt Friendly funny and full of fun.The best experience ever!special thanks to Alixis Alejandro
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Dec 09, 2025
Beach bar
Excellent service from the bar staff, big shoutout to Alexis, what a character. The team are hard working and bring good vibes
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Dec 08, 2025The food is disgusting
Literally the worst food I’ve ever had out of resort not even edible. Do not stay here. I repeat do not stay here pay the extra and stay somewhere else.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 79.2 MXN (approx. $4.25)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.