Marriotts Ko Olina Beach Club

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4085 reviews

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  Friends trip

  This is a beautiful resort with a great but small beach. Good location. Great service. Beautiful pools. Highly recommend.

  Feb 10, 2026
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  Perfunctory Paradise

  We have been regulars here since it opened. The location, facilities and favorable west side weather make this hard to beat. So easy to get here and then just stay and enjoy. The property is beautifully maintained. Lots to do here along with a great setting for doing nothing. The lagoon beaches are unbeatable for family relaxation. I wish I could feel more love from the resort for us as guests. Here are the speed bumps: 1) check in and check out is very transactional and cheerless. at predictably busy times the line is punishing after you’ve flown across continents and oceans to arrive for your centerpiece vacation 2) extremely high resort prices for a basic cup of coffee or a mai tai — every single detail has been over monetized and it’s exhausting to feel reminded you’re just a revenue source over and over it reminds me of disney and not in a good way 3) the incessant push to get guests into a sales presentation is the opposite of welcome the resort is set up to force you to go to the “information desk” to figure things out but the info desks are really sales desks. twice I literally just went to ask about an activities schedule or to ask directions and the rep would not give me any help until starting down the name/room number/are you scheduled for an update sales funnel. it was exhausting yes there are actual concierges but they have limited hours and are only behind one desk in one building hidden away from real traffic flow I am happy for the success of the vacation club but feel the personal warmth and welcome has been lost in the machine.

  Feb 05, 2026
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  Nice property layout, swimmable lagoon

  We stayed here for four nights at the end of January/beginning of February and were pleasantly surprised! We’re not MVC members so we were bombarded with the usual appeals to attend a presentation. We declined and still enjoyed our stay! The best features are the Longboard’s restaurant (excellent food and large portions …got at least 4 different food items on different days and they were all good), the lagoon (deep enough and large enough to actually swim), and the beds (very comfortable). General negatives are the dated look of the room furniture and average experience with the beach set up…you pay $45/day for an umbrella and chairs and don’t get additional towels—you just pick up your own towels at another hut using your card. It’s not terrible but definitely subpar compared to other resorts. Mostly our experience with staff was very positive, especially the baristas at the Marketplace and Longboard’s servers.

  Feb 02, 2026
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  Highly disappointing experience

  We love the Ko Olina area and have stayed at the other two resorts. Our experience at the Marriott Beach Club was really disappointing. I've been a Marriott Bonvoy member for well over 20 years and have been in the Platinum tier for a few years and stayed at some of their most luxurious and beautiful properties around the world. This property is well below the Fairfield Inn tier. The rooms are outdated and have nasty carpets. Also, the housekeeping service is not what you would expect at a regular hotel under the Marriott family of brands. They only provide a "daily tidy" service which is a joke. They do not vacuum the room or clean the countertops or change the sheets. They simply make the bed and replenish the towels. Only two people clean and service an entire tower with 16 floors. Our room was not serviced the first day and after complaining they gave us a time slot and then came earlier than expected and made us feel like it was our fault. We did speak to the housekeeping supervisor and on the last day they did a "full cleaning" which is what I expected we were paying for from day one of our stay. The property location is great but the rooms and service leave a lot to be desired. The pools are horribly overcrowded even in off-season months. Onsite restaurants are average and I didn't expect much from them anyway. Ko Olina has beautiful, man-made lagoons and are really safe and enjoyable. The Marriott provides overpriced cabana or lounge chairs umbrellas for an extra fee which is not worth the price. We were offered a free cabana rental for our housekeeping experience which we declined because it was not a serious offer to make things right. Overall, this resort does not offer the value for what they charge. We paid more for a room at this property than what we did for the newly renovated Sheraton Waikiki but got less than 10% of the service or value. My recommendation is to save your money and stay at the Four Seasons which is worth every penny. We will never come back to the Marriott Beach Club and will actively discourage all our friends from staying here.

  Jan 26, 2026
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  Wonderful resort and wonderful stay!

  This is our 3rd time at Ko Olina (over 15 years) this is a beautiful property! Rooms are great, staff was great, property is beautiful and immaculate. My kids love the activities (especially water slide races and bingo). Food was fine, expected more for the price, but many options nearby, this is a wonderful place for easy relaxing luxury vacation!

  Jan 02, 2026