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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1502 reviews-
5 Stars!
My entire trip was wonderful. They acknowledged my status and provided a cute gift bag. The servers and bartenders were excellent. I enjoyed the M lounge for great breakfast, coffee, and snacks. In addition, they had a great hot tub. The location can't be beat!
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Great family visit!
Everyone friendly! Starbucks lady Epic! Very cheerful and happy to see you! Ryan at Front Desk always helpful and there daily! Great attitude! Enjoyed outdoor spaces and flavored infused water in lobby. Clean- good housekeeping. Location Perfect for exploring beaches, etc.
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Disorganized hotel that will 'misplace' your possessions and then refuse to reimburse you for them despite acknowledging
Housekeeping moved out and lost my possessions (thinking I wasn't staying another night). They acknowledged the issue but said they're not responsible for any property loss (even if it was they who were at fault) unless I'd handed property directly to the front desk. Essentially you should not leave any items in the hotel room because the hotel staff could misplace them at your loss. I totally sympathize with what was likely an honest mistake of the housekeepers, but am surprised the hotel refuses to replace or reimburse for any items they lost, large or small.
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Very good
We loved this hotel. Very nice rooms - with great views. Helpful staff and great lobby - outside areas. The location is perfect for Venice beach and Santa Monica. The club room offers an excellent breakfast and the evening offering looked very good too. I would not hesitate to recommend this hotel - a really great experience.
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Great facilities and location, would stay again, although the daily charge just feels like a con
Hotel is in a good location, room itself is modern with good views of skyline. All facilities were good including gym and pool. My criticism would be the over confusing $30 daily charge you’re forced to pay to then spend on the bar/restaurant. Included in this was a beach ‘snack pack’ which consisted of 2 waters and 2 cereal bars (we were only allowed to use this once during the stay) This ‘credit’ which was my own money was then on a daily ticking time to use by, we opted to use for the morning cafe as we were out early most days, the guy running the cafe was super friendly and a credit to the hotel. Upon check in with both the deposit and this $30 daily charge be aware it’s a significant initial outlay. I checked out a few days ago, and have yet to receive the security deposit back although they have managed to take a further amount from me, probably something to do with the over confusing $30 I did/didn’t use by the specific cut off!