Resort Details
- 24-hour front desk
- Complimentary breakfast
- Concierge desk
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Free high speed internet connection
- Luggage service
- Multilingual staff
- Onsite laundry
- 24-hour front desk
- Complimentary breakfast
- Concierge desk
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Free high speed internet connection
- Luggage service
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Tour/sightseeing desk
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
526 reviews
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Dec 19, 2025Construction right outside room
Not the relaxing last night in Mexico City that I had hoped for. I was advised that there was construction the floor above my room and there were no other rooms available. My room was non refundable so even though they asked if this was ok, there really wasn’t any other option but to take the room. Upon reaching my floor in the lift I found that the construction was directly outside my room, meaning that I trailed dust into the room with my suitcase and then into the bathroom with my feet, and even with the door closed the noise from the work was still loud. The breakfast is good quality and the staff upstairs are lovely but even when I checked out and was asked how my stay was, the receptionist’s version of an apology was very insincere and aggressive and left me feeling like she felt it was my fault and I was being unreasonable. I booed through my bank and have sent them pictures and videos. I understand that construction can occur but they should have contacted guests in advance to advise of the situation and waive the cancellation fee if I wanted to change my plans given the circumstances
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Dec 10, 2025
They are not a boutique hotel it is an old building with rooms
Location was nice you have a lot of nice good places around. Unfortunately the building is old and has some structural problems. You will not sleep well there is a lot of noise inside the building and on the street. It seems that you will get a better value if you stay around this area in a different hotel.
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Dec 08, 2025
Should have switched hotels- it’s a scam.
Summary: everything was weirdly off but it met our needs, until we tried to check out and lost our deposit for the malfunctioning sauna. We checked in, got the wrong room- had paid for Sauna room. They happily moved us after a few hours, presumably to make the sauna room habitable. Cons: -Loud, messy, dusty construction on all floors the entire time. -The shower would not drain well so 5min max until flooding -After 10 seconds of hot water usage, loud plumbing “knocking” that sounded like the wall was going to explode -Mold under the sink -The sauna that started smoking while in use and then accused of breaking and lost $100 of our deposit (it’s a scam) -Service: the receptionist that told us we broke the sauna was a real you know what Pros: -Location was great -Chef and breakfast on roof were amazing each morning Wish after all the bathroom malfunctioning we had just switched to a hotel chain. Wanted to love the boutique experience but the trouble was not worth it.
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Jun 20, 2025Its a YES for me
This Boutique hotel was absolutely beautiful. I love that it was walking distance to many different food options and a very cute cafe right across the street. The room was spacious for me and my mom and the bathroom was also nice and big. Breakfast was included in my reservation I thought it would be similar to like a holiday in express but it was so much more. Pedro was such joy to be around. He made me an omelette everyday we went to the rooftop, which is super cute, He also always offered to make me something else a fruit salad or a special juice. He was extremely attentive and funny. The front desk staff were always very pleasant and helpful. I would recommend staying at Maria Condesa. I also recommend you book your airport transfer with the hotel and even book your tours with the same cab company. I used Ulysses as a driver and he took us to see the pyramids ...private tour for a reasonable price.
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Jun 06, 2025Horrible service
We booked a room with a sauna that didn’t work. We were told they attempted to fix it, but needed to replace a piece inside the machinery. They were not able to fix the issue during our stay, and when asked about refunding the amount we paid specifically for the sauna - the client services desk became incredibly sketchy. They ended up charging me twice for the stay, and would not answer calls and texts about a refund.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedThis property uses solar energy
Special Checkin Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Know before you go: Guests under 18 years old are not permitted at this adults-only property. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 53 per accommodation, per stay We have included all charges provided to us by the property.
Optional Fees: Airport shuttle fee: USD 53 per vehicle (roundtrip, maximum occupancy 4)Pet deposit: USD 100.00 per stayPet fee: USD 25 per pet, per nightService animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.