Resort Details
- 5 o´CLOCK SOMEWHERE BAR & SWIM UP BARAs the lyrics go, “That sun is hot and that old clock is moving slow.” Indeed, it is 5 o´Clock Somewhere. A staple of any Margaritaville® experience. Relax in the pool or poolside and savor casual cocktails, a cold beer or sparkling wine and of course, the world-famous Margaritaville® margaritas. Sit in the swings at the bar or relax poolside.
- FRANK & LOLA’S - ITALIAN TRATTORIA“Lola loves Frank, Frankie loves Lola, on their second honeymoon in Pensacola” Handcrafted, authentic and exquisitely prepared Italian dishes. Whether featuring locally sourced seafood or prosciutto from Parma, the cuisine is created and served to make you feel at home and includes a fresh selection of antipasto, pasta, meat and seafood and delicious pizza from our wood-burning pizza oven. Located on the lower-level plaza, Frank & Lola offers both indoor and outdoor seating.
- JOE MERCHANT’SA unique setup that puts you in control of your in-room refreshment center. Our easy-to-use Joe Merchant point system allows you to customize your in-room experience according to your and your family’s preferences. Joe Merchant’s is also the place for a freshly brewed Mexican coffee while you peruse our extensive beverage and snack offer. The product list is available in each room.
- JWB STEAKHOUSEEach aspect of a visit to JWB Steakhouse is designed to be much more than just a dining experience, it’s part visit to your small-town butcher and part theater. At JWB, guests are invited to step into the aging room where our restaurant team will gladly and carefully explain everything one needs to know about delicately aged cuts, of custom-raised northern Mexico and US beef as well as a selection of other artisanraised proteins. Choose your cut, the size and once weighed, let our chefs do their magic.
- LANDSHARK - BREWERY & GRILLWith its brick and industrial design, LandShark redefines one of Margaritaville’s signature restaurants. With two terraces overlooking the calm waters, it’s the ideal place to enjoy an Artesanal lager, brewed right on-site, or one of our succulent freshly-grilled specialties. Come and say hello to our brewmaster, enjoy a beer sampler tray, or join us in the evening for a beer-matching menu, live music or to watch your favorite sport on the screens
- LICENSE TO CHILL, WET FEET BAR & BEACHSIDE GRILL“License to chill, and I believe I will” In a chilled atmosphere just steps from the pool and the Caribbean Sea, guests can enjoy the cool sea breeze, sip a freshly made cocktail and lunch on casual fare including a delicious selection of seaside salads, burgers and other tempting delicacies. Stay cool while taking in the sun, and step in our wet feet bar where tables are in shallow water, another one-of-a-kind Margaritaville® experience.
- S.O.S. SWIM UP BAR (STRANDED ON A SAND BAR)Climb to the top of the island tonight, I want to count the stars. I feel like I’m stranded on a sand bar”. Walk over or simply swim from one of our swim-up rooms. Enjoy refreshing in-pool or poolside beverages throughout the day, with a wide selection of non-alcoholic and alcoholic options.
- SALTED RIM – MARGARITA BAR & LOUNGETequila, Margarita and “Salted Rims”….that’s what it’s all about. Salted Rim is a celebration of the agave plant in Mexico, which after distillation transforms itself into not only the most known Mexican beverage, tequila, but also the lesser-known Bacanora and increasingly popular Mezcal. They are all unique in their production and history.Located in the main lobby overlooking the property, guests can revel in Caribbean elegance with the finest lounge service, authentic and extensive selection of tequilas, mezcals and bacanoras, to create their favorite Margarita, blended, frozen, shaken, as well as other more adventurous creations. A menu is available, although our mixologists are ready to display their innovative bartending skills and prepare new and exciting concoctions.
- THE BOATHOUSEThe Boathouse takes all-day dining to new heights with inventive culinary creations and an international food display with a wide variety of dishes cooked or baked to order, all to be enjoyed in an upscale yet casual atmosphere.
- 24-hour room service†
- Accessible parking†
- Accessible rooms†
- Air conditioning
- Baggage hold†
- Ballroom†
- Currency exchange†
- Internet services†
- Laundry Facilities†
- Live entertainment†
- 24-hour room service†
- Accessible parking†
- Accessible rooms†
- Air conditioning
- Baggage hold†
- Ballroom†
- Currency exchange†
- Internet services†
- Laundry Facilities†
- Live entertainment†
- Pool†
† Fees may apply
- General †• Daily Pool Parties with Local Bands and a DJ• Pickleball tournament• LIVE MUSIC• Ping-pong
- Golf †
- Pool †3 free-form swimming pools
- Spa †
- Volleyball †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1859 reviews
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Dec 28, 2025Amazing entertainment and butler services
Amazing entertainment schedule even for an adult only resort, loved Yoni and Angel out there everyday giving their 100%, and also loved the butlers service shoutout to Joaquin and Karen always doing their best to comply to our requests.
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Dec 28, 2025Beautiful hotel. Note: no beach
We spent 8 days in December, and it was our first time there. I really like the design and decor of the hotel. Rooms were very nice with a walk in shower, and we had a gorgeous patio with a parrot mural on the wall, chairs, and hammock with colorful pillows. The vibe is very Key West with the turquoise and white colors. The room mini fridge is only stocked with bottles of water. You get points to use at the store for beer, soda, and snacks. I have seen several complaints about this, but it was fine for us. We don’t drink sodas, but my husband did get a couple cans of beer and tiny bags of snacks. Next time I would bring my own snacks. Food was hit or miss. We didn’t go to the buffet for breakfast, since we love ordering breakfast from room service, which was great. The presentation was lovely. We loved the salads (excellent passion fruit vinaigrette), burgers, and fish with risotto at Landshark. The Italian restaurant was good. I liked the carbonara and the Saltimbocca was fine. We only went to the buffet on Asian night, which was typical buffet food. They did serve lunch a few days outside the buffet. We went to the beachside grill once and had decent tacos. Our least favorite restaurant was the steakhouse. Next time I will just skip it. Menu offers beef tenderloin which they did not have both nights we went. They substituted flank steak, which was not good. You can pay to get a better grade of steak. Reservations are required for the steakhouse and Italian restaurants. The entertainment team did a good job at the pool with games, volleyball, blackjack, and poker. We enjoyed playing blackjack. Not as much evening entertainment as other places we have stayed. I wish they had live music in the lobby bar. Service was excellent throughout the hotel, and tips were truly appreciated. I would definitely return, since we got a very reasonable price. Just note, if you are a beach person there is no beach. We knew this when we booked, because I always read reviews on this site prior to booking.
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Dec 27, 2025Skip the restaurants
The facilities were very clean and well kept. The staff and service were phenomenal. The Spa was the highlight of our trip. The Santa Ritual was the best! The staff got our reservation wrong so they added a facial at no charge. I highly recommend the hydrotherapy. The reason for the 3 is the food. It was terrible with the exception of the Poolside grill.
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Dec 26, 2025
Best vibes
Absolutely love this resort So clean, so fun and all the restaurants have amazing food! Cannot lie - we spend most of our time at the Salted Rim because the team there takes such great care of us and makes the environment so welcoming and creates a vibe that is just non stop fun! Special shout out to the guys Gibran, Angel, Luis, Rafael and Victor! Never an empty glass or a night without laughs! We love Margaritaville! I think you will too
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Dec 24, 2025WORST EXPERIENCE EVER. STOLE OUR $4225.00
WARNING. We booked a 10 day trip to the resort. Our flight was cancelled and we were unable to get another flight for 3 days. We made the mistake of accepting the repeated requests from Margaritaville To check in on line. Little did we know that by doing so we forfieted our $4225.00 we paid for the hotel. We checked in, on line, a day before our original flight. I reached out to the hotel the day our flight was cancelled to see what our next steps would be. NO RESPONSE FROM THE HOTEL AT ALL. Left messages with no response We were finally able to get a response from the hotel,5 DAYS LATER. And were told we were a no show and that because we checked in on line we do not get any of our money refunded!!! Thanking Margaritaville for such Christmas Spirit and actually caring about their customers. NOT!!! We are a senior couple on a budget and save for our trips yearly this is a significant wrong doing by the hotel and hotel staff no compassion at all. Worst hotel experience in outer 65 years of travel. STAY AWAY
- AdvisoryThe Municipality of Rivera Maya will be charging an Eco Tax of 32.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.