Location
Riviera MayaProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
993 reviews
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Nov 21, 2024Not good first impressions
First impressions not good first night room stinks and we face a brick wall it’s supposed to be a garden view reception staff not helpful well wait and see what the morning brings feel I e been missed sold this it’s supposed to a nice holiday celebrating our 30th anniversary
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Nov 21, 2024Best First Day
Stunning (and delicious!) marshmallow martini by Alain, Luis, and Gibran at The Salted Rim. Couldn’t ask for a better welcome drink! Resort is clean, friendly staff and beautiful property. Looking forward to the rest of our adventures over the next week.
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Nov 21, 2024
Fun in the sun ☀️
We had a wonderful week at Margaritaville. Check in was quick and easy. Our room was clean and bright. Housekeeping was done daily excellent. Our Butlers Enrique and Joaquin were very attentive and made our stay relaxing. They made reservations when needed and answered all our questions quickly. We enjoyed water aerobics daily and the entertainment team was great. Angelo Mariel and the rest of the team We had cocktails at the pool bar and salted rim daily. The one bartender R. made the best mixes. Food was plentiful and delicious with specialty restaurants and theme nights at the boat house. The boat house servers were the best hard workers very good at their jobs. The only negatives where the cocktails were not consistent seem like each bartender made the same drink different. The road into the property was very rough. They had had rain the previous week seemed like they were working on it when we left. Overall fantastic and will return
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Nov 19, 2024Mostly good a pleasant stay
A great hotel, which was very clean and comfortable. The amenities and bars were lively and fun. Welcoming and friendly staff were at all the venues. There are two members of staff that need a special mention. Firstly Baldo , who works in The Landshark bar. What a great guy so full of enthusiasm and knowledge about Mexico. He gave us lots of information about where he has been and the best places to visit. We will be back! Secondly, I would like to mention Leah , who gave me the best massage when I visited the spar. Unfortunately on the slight downside the food is not as good as I I’d hoped for. It is on the bland side.Nothing I ate made me say, “that’s lovely.” That being said, there was plenty of choice. One thing I found irksome was different music being played outside at different pools. It all sounded jumbled up.
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Nov 17, 2024
Nice Hotel, Isolated and a night mare of a road to get to it!!!
This is a review of 2 British people, husband and wife in our early 60’s who stayed for 2 weeks in October. I say this as a lot of the reviews are from American Guests. The first thing to add is that we do not get a Butler… you only have these if you are a member/have a Time Share. ROAD TO THE RESORT/RESORT ITSELF The resort is in the middle of no where and so there is no where to go out and walk, so the only way to get around is in Car. The road to the Resort is an absolute nightmare, pot holes (craters really, fully of water), this was a hair raising experience, one which we would not like to repeat!! STAFF/SERVICE All staff here are a credit to the Hotel, they are always, happy, smiling and can not do enough to help. When we arrived we asked for food in the Land Shark, but service had finished. However, many, many thanks to Aaron in Land Shark, who went above and beyond, he ordered 2 room service burgers for us to eat in the Bar Another special mention goes to Luis who was a great and friendly waiter in the Steak Restaurant and Alaine who mixed the most amazing cocktails in the Salted Rim. Although, at times, we did feel that us Brits took second place to the American Guests and we think it was because they tip all the time (as they were on short stays), we did tip, but not until the end of our 2 week holiday. BEACH There is no beach, it’s a simple as that! The Hotel claim they are working hard to get the beach back, but we doubt they ever had one as the resort goes right up to the sea, in fact, the sea has eroded some of the Hotel walls. When the tide is out, you can walk down the steps and jump onto the beach (you have to be agile though), you can only walk a few Hotels along before you reach some mangroves with a sign warning you to keep out. To be honest, its not a very pleasant beach, the sea is dirty and full of sea weed. RESORT The resort is stunning, very clean, well thought out and laid out. There is nothing to fault here and its immaculate and clean. ROOM We had a swim up room which was amazing, the room was decorated beautifully, in keeping with the resort itself, very large with Fridge, a noisy coffee machine, large TV, Settee and a very large bed. There was a very large shower – one complaint from me (only a minor one), the bathroom being so large with his and hers basins lacked any shelving or a unit it which to store toiletries. FOOD We were not really fans of the themed evenings, where we all did self service in the Restaurant. We liked all the speciality restaurants or the evenings at the main restaurant where we were served. All snack bars, including Land Shark and room service served amazing lunches, the food in Land Shark in the evening was good too. DRINKS The white and red wine was good as was the local beer, these are also served at meal times. The cocktails in the Salted Rim were amazing, it was a great atmosphere and a special mention has to go to Alain who was a Wizz at making cocktails. The coffee was, also good from Joe Merchants as was the snacks from there. ENTERTAINMENT Like many Hotels, this can be mixed, some good, some not so good. It took place in the Land Shark and if you were unfortunate not to get a seat near the stage, you ended up sitting on the side where the acoustics were not very good. Also, we did not always want to sit in the main area as the Air Conditioning was really blowing out cold air which made us cold! The Americans like their Karaoke (but we think they are the only ones!), plus there was a Silent Disco (I think that most of the American’s there), did not appreciate the concept and were anything but silent! One lady singer sang the hole night in Spanish, and it seems that no one had a clue what she was singing. TOILETS The ones inside the resort were spotless and very high quality. However, outside down near the main pool to the right and left there are toilets on each side. These are NOT very good. The damp seems to have gotten to the wooden doors as a result they do not close, so you can not lock any of them. At one time, the toilets were not flushing and there was no running water - not nice so I avoided them. All in all, we had a great holiday, we met some lovely people, English and American’s alike. We loved the foam party, the 5 O’clock bar, entertainment in Land Shark (sometimes). The resort it very American based (food and drinks), which is to be expected as its not too far for them so many visit. We will not be back, as the resort is very isolated, no where to walk and the roads to get to it are an absolute night mare and scary at times (especially as it had rained hard and were more like lakes).