Location
Zona Hotelera Juanillo{{title}}
Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
620 reviews
-
Dec 03, 2024Not Worth the Money
The resort property itself is fantastic. The pools are great and the grounds are clean. other than that though, nothing about our experience was very good. We paid up for a swim-up suite. They should have disclosed that the swim-up gets almost no sun and is unheated. Way too cold to use. We absolutely wasted money paying for the swim up as we couldn't use it. The "Concierge" is there to get you to go to a time-share pitch. Once our concierge became clear that we we weren't attending the pitch, he lost interest in us. The service at the resort was very inconsistent. We didn't get housekeeping every day. We didn't always have what we needed. A lot of the servers were very inattentive. The timeshare part really left a bad taste in our mouths. We spent a lot of money to stay at this resort, and the fact that they felt the need to subject 100% of guests to a pitch to go to a time-share pitch feels really dirty. Finally, the food was not very good. The steakhouse wasn't good. The Asian restaurant was mostly not good. The restaurants closed quite a bit. Making reservations was inconvenient. We quickly got sick of the buffets.
-
Nov 28, 2024Terrible communication and expectation management.
We checked into Margaritaville and checked out of Dreams. Upon check-in we were not informed of this transition. We definitely felt the effects of this unique situation. We went to the Landshark Brewery (advertised as the only brewery in the Caribbean) but they direct have any beer. We tried to go to the Asian restaurant with a large group including several kids and were told it would be a 2 hour wait. Even when we said we were fine to be broken into smaller groups it was still a 2 hour wait. We realized they just Diane went out kids in the restaurant as they continued to seat other parties who walked in. We were forced to go to the buffet. The next night the whole hotel “ran out of beer” but miraculously had more the next day. Overall the staff was mostly friendly. The hotel failed badly on communication and expectation management. I would not recommend a Margaritaville to anyone.
-
Nov 21, 2024
Not for family vacay
Few hints for upcoming guests: The beach is not swimmable, covered with rocks ... Walking to the "assigned" swimming location is challenging, especially if you’re traveling with children, as the path can be unsafe with broken glass and far. Food is visually appealing but we got food poisoning. Not only ones, a few other families had the same experience.
-
Nov 14, 2024
Scams at resort lobby with airport transportation
Be aware with resort staff at waves lobby. I had purchased my resort stay with airport transportation. They trick me by saying that my transportation to airport had arrived at the lobby. When I get the airport the van driver is asking for $40 . I told him that I paid the airport in advance with Margaritaville. He still Demanded his money. It turns out that resort staff switched my transportation company and lied to me . I ended up paying twice for airport transportation. I reached to Margaritaville and no response back
-
Nov 14, 2024First visit to an all inclusive met all of my expectations.
Went to Margaritaville Capa Cana from Nov 5th to Nov 13th. Was a belated honeymoon with my wife. Upon arriving at the resort we were met by our Conceirge Orlando. His job was to make sure our stay was pleasant and helped with bookings. We had him book the steak house and offsite shopping Excursion. When they found out it was our honeymoon they gave us a complimentary romantic dinner on the beach (beautiful 4 course meal on the beach with butler service). We had to choose from 4 different meal selections and they accommodated my wife's choice of gluten free menu (we both had a surf and turf with lamb and lobster). They had great selection of foods (they had an Italian restraunt, an Asian restraunt, Burger joint, Boathouse (main area for meals with buffet style with great selections). We especially loved the boathouse and the Asian restraunt. The pool was great and activities at the pool (the foam party was particulaly fun at the pool my wife loved the pool fun and fitness with a fun entertaining person who refered to himself as Coca Cola). There was music nightly (a combination of both Latin and English music). There was other entertainment such as dance shows nightly which was held in the theater across from the punch bar (you must see the Michael Jackson show which was our favourite). The service was top notched and people were warm and friendly (we brought down american bills and provided tips for service) most transactions on the resort is in american currencies and the gift store we went off resort had prices in american currency. The beach was rocky and fair bit of seaweed which as the only downside but walk down about a hundred meters to the left and the area is much nicer for swimming. It was our first time at an all inclusive and I would definitely would visit there again. Well done Margaritaville for the wonderful time spent at your resort.