General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating12583 reviews
Excellent location and service
Great service from everyone. The front desk was swift and exceptional. Considerations were afforded when I requested one. The location was great. Direct access to the bay shore promenade and greatly blends into the seaport village.
Fantastic Location in San Diego
This is one of my favorite Grand Hyatts. Large property with great views of downtown from the Club level and rooms. Walking distance to all the great attractions. Spacious, clean and updated rooms. We stay here often, especially when we are flying to/from the SAN airport because its so convenient.
If you want impeccable service, stay here!
My experience at this hotel has just been truly awesome. I'm visiting San Diego to catch up with a childhood friend, and our entire stay has been nothing less than exceptional. Sammy at the breakfast buffet is the definition of the kind of hospitality employee every company needs. After working 15 years in hotels and resorts, I'm still delighted to encounter attentive and caring staff like Sammy. As for the buffet? Best I've had in years! This is day two, and we have eaten at Sally's twice now. First, everything I've tried at this restaurant is truly delicious. I don't know what magic they cook their food with, but just pick an item, and you're guaranteed to be happy. Fortunately for us, we have had Steve as our waiter twice so far. I was shocked that he remembered us, how we liked our steaks cooked and how we take our after dinner espresso. Are you kidding?! THE BEST. This place far exceeds my expectations. I'm in love. Thanks, guys, for making this trip one I'll never forget, and thanks for the magical moment, Steve!
Don’t drink the coffee at the cafe!!
Beautiful hotel, but the coffee shop in the lobby is way too e expensive and a bit ridiculous in prices! I paid $9.24 for a small decaf coffee with almond milk…. Which is way more than even Starbucks!! 😆
This Hyatt exceeded our expectations. The food and the pool was fantastic! The bar was fun and lively. The staff was responsive and very friendly. I would highly recommend a stay here. It is close to seaport village and the harbor so plenty of things to enjoy!