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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1244 reviews
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Nov 26, 2024Not what was expected
Was disappointed in the community bars and restaurants, ambience of the property, and cleanliness and maintenance of the accomodation. Service was excellent. Had visited as a preamble to looking at property in this community, but didn't desire to proceed once on premise. There was literally a whole in the bathroom wall to the outside that was the size of an index finger, lamp shade stained, etc.
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Nov 24, 2024Great getaway.
Visited for a week and stayed in three bedroom townhouse. Perfect for us, themed to the area with many great memories. The private beach was a great experience with the boat ride, food and drinks, and lots of things to do at the beach. Dinner and breakfast was amazing at the Hilton Curio dining room with special recognition to Elvie, and Miguel. They went above and beyond with excellent and consistent service.
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Nov 20, 2024
Not what we expected.
We traveled to Belize with two other couples November 2024. One booked the rooms here for us. Since we did not book the room I wanted to leave my impression of this resort. We were the additional guest in 230D. Our initial impression was that of a lovely place for a vacation get-a-way. It quickly led to several surprising disappointing moments. Staff were lovely and kind with one exception with one negative experience with a less than courteous coffee house staff. The beach club, which we were only able to utilize for the first half of our trip due to tropical storm Sara, began as a wonderful impression. Quickly went south when we discovered there was a 10% gratuity added without our knowledge. Not only did we tip on our bill but we also tipped with cash. We also felt the pinch of the overly priced menu $10.00 American for a soda and overly priced beverages is outrageous. The Paddle boards were sub-par, missing components and had taped together paddles. The cabana we reserved had black mold on the cushions. The bar tried to double bill us and another couple we were with. Overcharging for things we did not order. This felt like we were being taken advantage of. Not the quality I expected from a fine establishment. The following times we visited the beach club we did not tip so generously as we felt we had more than compensated, we discovered service started to lack after that. Tropical storm Sara hit later in our trip. The hotel never offered compensation for the loss of use due to the storm for the private beach which was an added fee on our bill. A dinner or bar credit would have been nice. When they opened the pool when the beach club was closed, it was filled with debri which did not get cleaned until the next day. We also experienced no water a couple times as our water was shut off. The other two had flooding from rain coming through the window and another had a water heater go bad and flooed their bathroom. They also had not cable or phone for most of the trip. Although there was a little refrigerator, there was no ice machine or ice trays, no coffee or tea in the rooms (something we are accustomed to and would highly suggest). I drink de-calf and cannot have dairy and none were offered in the lobby. Paper towels would also have been nice. We had to ask the staff for them. When told there was a care package coming at 5:00PM during the shutdown from the tropical storm we had to call twice as it was getting quite late. Surprisingly we were given rotten bananas, a couple of apples, skim milk, potato chips and an old, crushed sandwich of some sort. Not the quality we expected from a Hilton resort. We did appreciate the offer of a refund for one of the nights as we toiled with leaving the island a day early due to the storm, unfortunately we had to stay as all flights were cancelled. They were able to accommodate us. Our friend that booked the rooms asked for the bill to be ready for us early as we were flying on the 7AM. The person they had working the desk, did not have the appropriate training to do this and we barely made our flight because of this. I also found mouse droppings on the counters, which was disturbing. Overall, we loved the comfort of the rooms but were less impressed with the overall quality of the experience. We have stayed in many Hilton's and resorts of similar comparisons. This was not up to the standards we expected and were accustomed to. I would highly recommend an evaluation of management practices.
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Nov 18, 2024
Fun times with our mastermind group and tropical storm Sara
Great people! The whole staff is amazing. Special shout out to Miguel in the dining room for great service and to Steve at the bar for an amazing run tasting! Thanks for sharing your smiles and stories with us. Being a short golf cart drive from town made it a very convenient spot. Fun times even with tropical storm Sara.
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Nov 13, 2024Pretty unbelievable
Totally lost faith in Trip Advisor after this stay. Mahogany Bay is a hoodwink. The pictures are very old or doctored. The “resort” is surrounded by construction, big equipment has to go in and out via the resort road, and it does so all day. The dirt, dust, and noise level is unacceptable. They do not have enough staff to keep this property nice…litter everywhere. The rooms do not have windows…just screens with slated shutters. The sound of saws and construction go all day and the barking dogs (that must roam) go all night. The rooms and pool and dock area look old/tired/run down. The resort sits on the water, but it’s actually more swamp…so they send you out to their private island that is also on a swamp and very run down. Do your homework and find something on the ocean/reef side and not in the mangrove/swamp…because we messed up and depended on the Hilton Curio name. And this was a huge mistake we will not make again. I, also, will not be basing my stays on Trip Advisor reviews.