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3943 reviews-
Wonderful stay
We had a wonderful service at the M Club Andrea make our journey extraordinary The food and the service is amazing we've been there 3 night and it was perfect. Each night they serve us like a king 👑 👑 I recommend this hotel for your next atay in London Thank you again Andrea
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Top London Luxury Hotel!!
This Marriott is one of the best in the world! Very luxurious design, fantastic staff, and best location in the city. We visited many luxury hotels in the city and this by far was our favorite! They treat elite members exceptionally well. Mounisa at check in was the best. She saved our day by giving us a wonderful room, and making us feel so welcome and valued. Thank you for everything! Breakfast was also wonderful with amazing views of London Eye from certain tables. Khatura, Jay, Raj were all fantastic, thank you for the great service! We can’t wait to return next time we are in London.
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Very nice
I have stayed here before and was very pleased, however this time Victoria allocated one of the newly refurbed rooms on the top floors - super bed and pillow - fabulous views and super quiet room - food was also excellent for dinner and breakfast
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Don’t Stay Here!!!! RODENTS!!!!!!
DO NOT STAY HERE! THE HOTEL HAS RODENTS!!!! My family and I stayed at this hotel in two rooms over the holidays for 3 nights. My family and I have stayed at the London County Hall multiple times over the years and loved the previous customer service in the past. Unfortunately, based on our experience during our Christmas holidays will never stay here again. We had two rooms for 3 nights that cost over $5000 and the floor that one of the rooms was on had mice. They were running down the hallway and you could see them going and coming out of crevices in the rooms and the heaters in the hall. We saw them 3 times within 2 days!!!!!! I mean, literally running down the long hallway on the 6th floor. I notified the front desk and management multiple times. No one seemed concerned at all. After showing the front desk pictures/videos of the mice, my husband and I invited the worker to come with us as you can clearly witness the mice running. He declined. We were then told by the desk manager that they would let maintenance know in the morning (8 hours later). I was livid. The next morning, the mice were in the hall again! I showed the videos and it was clear that the employees were clear of the issue. One of the employees confirmed that mice like the heaters in the halls. I was only offered to move to another room on a different floor after 2 days for our last night. My daughters were afraid and were dodging the mice when leaving the room. As a former Ambassador and current Titanium Elite member, I am throughly disappointed. For over 20 plus years I have been a loyal Marriott supporter. I have never experienced anything like this. I do not expect to pay $5000 for 3 nights to sleep with rodents.
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Mesmerizing View
We had a very amazing time me and my family, the view of our room was a mesmerizing! With the Big Ben and London Eye. tThe staff were so amazing especially Victoria and Bashir they helped us a lot through the 10 days and they were very friendly and helpful. Thank you so much for the unique experience and we definitely going back next year 🖤