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Customer Ratings & Reviews
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3927 reviews-
Great customer service
I reached platinum level during my stay and the reception team Cate & Ankit went the extra mile to assist me in having a fantastic upgrade!!! Love the Marriott ❤️ Thank you for making our stay in London perfect this is why we stay with the Marriott hotel brand 😀
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Marriott Review
The property was awesome! Just loved it and will try to come back soon. Sachin at the reception was really helpful and helped me with settling here at the property as well as in London! Felt like home because of him. Helped me with some guidance on transport as well.
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Wonderful experience
During my visit at the Marriot County Hall I met this young lady at the M club, her name is Andrea. Her professionalism and leadership skills went above and beyond taking care of members. She has what it takes to become a manager in the future, I hope the Marriot can see that on her and places her on the right training to make her advance in her career. Respectfully, Griselda Y. German, MBA, REALTOR
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Thank you Shahid for being so caring and warm!
The M Club Lounge at Marriott County Hall is a wonderful place each evening best staff Look for Shahid he is amazing at his job he really take care of you He will really go out of way to make sure you are comfortable and would ensure the best he could serve to you
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A very special 81st Birthday
What a fabulous hotel? From the moment we arrived, we were made to feel welcome and nothing was too much trouble for the delightful Tanvin and her colleagues, who went out of their way to make sure we were comfortable and made our stay a special experience for us. Our Suite was spacious, stylish and a particularly nice touch - it was beautifully decorated for Christmas. The views of Big Ben from the siting room and the London Eye from the bedroom were magnificent, especially at night when it was all lit up. On my partner’s 81st birthday, a bottle of champagne and a beautiful chocolate cake appeared in our suite carefully chosen for him by Tanvin - Black Forest - my favourite! She also organised theatre tickets and a chauffeur for us, as well as sorting out my Apple phone at least three times. (…and kept smiling throughout)! As a Hotelier of 36 year standing (now retired) I know it does not matter how many furbelows and frills a Hotel has (and this one has them all), without good staff it all means nothing. Well done County Hall, we will be back!