London Marriott Hotel County Hall

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4049 reviews

• 

  Warm, Cozy Hotel across the River!

  TDLR; if there’s any hesitation (maybe because it’s across the bridge), this historic property has the warmest staff and coziest decor to brighten up the cloudy London skies. For such a huge hotel, it felt like the lovely staff was cohesively running a family-owned BnB. We wish the staff could have seen our jaws drop when we entered our room and stepped outside the balcony view of Big Ben and the London Eye!!! We weren’t able to see everyone, but thank you so much for taking care of us, and this was our favorite room ever in all our travels. More than anything, the friendly and approachable staff at this property was such a great way to end our trip: professional, yet happy to engage in genuine conversations. We were taken care of by Mohammed and Dinara during check in and were willing to spend time with us to share tips about our plans in London. We also met Bashir and Cate at reception and they were equally kind and helpful. Yuri (porter) dropped off our bags in mere minutes after we stepped into our room and set up luggage racks for both our suitcases promptly, all with a warm, friendly smile. M Club Lounge (for Platinum+ members) had evening service from 5:30 pm on a Friday that was exceptional! Their menu changes daily and includes complimentary beer/wine and canapés that are better than premium airport lounges. Mahil and Emi took care of us and never missed a single beat - quick and friendly service and refilled every snack/drink promptly. We had 24 hour access for tea, coffee, soft drinks and snacks. Breakfast for Platinum members was served in the library (huge portions and friendly service, again). We didn’t catch the names of our servers but appreciated their service.

  Dec 13, 2025
• 

  A wonderful wedding anniversary celebration

  My husband and I were so pleased that out of all the hotels in London we chose County Hall. The hotel emailed a few days prior to our arrival to find out the reason for our visit and eta. On the morning of our 25th wedding anniversry, just as we had finished breakfast, we were presented with a "big ben" cake and message. Several of fhe restaurant team wished us happy anniversary and asked the following morning how our day went. Those little touches meant a lof to us. The hotel room was extremely quiet, well appointed and spacious. With its excellent location great facilities and stunning building we highly recommend. We will definitely be back. Mrs R

  Dec 10, 2025
• 

  Perfect Spot!

  Perfect location, you could always find your way back to the hotel! Everyone was so helpful and kind! Big shoutout to Yuri and Julian for being so awesome!!! We will be back soon!

  Dec 04, 2025
• 

  Short stay

  I have stayed here previously and it’s a nice hotel with a very good location. Overall experience was good nice hotel, friendly staff and good size room. It is expensive especially the breakfast experience. £ 77 for a breakfast from two a latte from a self service machine was £ 7.50. It’s table service so limited to a menu. We had 2 coffees 2 juices a bowl of oatmeal for one and a breakfast burger and omelette. Expensive. Also check in was slow and laborious

  Nov 26, 2025
• 

  Cold room, cold food, cold service

  If Basil Fawlty ever managed a five-star hotel on the Thames, this would be it. Our stay at the Marriott County Hall was such an astonishing sequence of failures that by the end I was half-expecting a camera crew to jump out and tell us it was all an elaborate prank. It started at the front door. A staff member took my car key and our bags with total confidence. Naturally, I assumed he was going to park the car and send the luggage up. I thanked him, tipped him £20… and then watched him reappear at the reception desk — with a manager — to inform me I actually needed to park the car because they “aren’t allowed” to. So basically I paid £20 for the privilege of carrying my own bags and parking my own car. A bold new business model. Then came the room. Cold. Freezing. Siberia-with-a-view cold. We reported it immediately. “Maintenance will be right up,” they said. Two days passed. Not a soul. We called again. And again. Finally, on day three — after I walked back down to reception like a character asking to speak to the manager in a sitcom — they produced a tiny portable heater. If they’d brought it any later, I’d have needed it to thaw myself out before checkout. And then we made the mistake of eating at Gillray’s. We brought two friends. We ordered steaks. Two of us asked for peppercorn sauce. The food arrived cold… and with only one sauce. Instead of simply bringing the second one, the waiter decided this was the perfect moment to debate our memory of the order, as if the hill he wished to die on was a £3 pot of peppercorn sauce. By this point we were genuinely laughing …. mostly to avoid crying. Before leaving, I shared everything with the duty manager: the freezing room, the vanished maintenance, the Fawlty Towers valet experience, the restaurant argument, the cold food — the whole tragic opera. She promised to investigate and follow up. Shockingly, she didn’t. In summary: Gorgeous building. Stunning location. But the guest experience? A masterpiece in how not to run a hotel. If Marriott County Hall were aiming for a five-star parody of itself, then congratulations — mission accomplished.

  Nov 25, 2025