Guests of Universal's Loews Sapphire Falls Resort Enjoy:
Early Park Admission to The Wizarding World of Harry Potter™, one hour before the theme park opens (purchase of a valid theme park admission required)
Complimentary Shuttle Buses, Water Taxis, to and from both theme parks and CityWalk®, plus guided walking paths to make getting around the resort fast and easy so you can make the most of your time
Resort-wide charging privileges with your room key card
Complimentary delivery of merchandise purchased throughout the resort to your hotel
Complimentary Scheduled Transportation to nearby SeaWorld®, and AquaticaTM
Golf Universal Orlando® program, providing preferred tee times and complimentary transportation to select area golf courses
Resort Details
- Amatista Cookhouse
A full-service, 3-meal restaurant that offers scenic water views
- Drhum Club Katine
Pool bar and grille that offers fresh seafood and tropical drinks
- New Dutch Trading Co.™
Caribbean-style marketplace with a variety of grab-and-go options
- Strong Water Tavern
Features a variety of rums, a ceviche bar and a patio overlooking the lagoon
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- ATM/Cash machine†
- Bell staff/porter†
- Business center†
- Car Rental Services†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Bell staff/porter†
- Business center†
- Car Rental Services†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Game room†
- Laundry/Valet service†
- Parking†
- Pool
- Smoke-free property
- Valet parking†
- Wireless internet connection in public areas
† Fees may apply
- Fitness center on-site
- Hot tub
- Pool
16,000 sq. ft. resort-style pool with sand beach, waterslide, and interactive children's play area
- Golf †
- Universal Studios Florida®
- Universal’s CityWalk®
- Universal’s Islands of Adventure®
- Wet ‘n Wild
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6976 reviews
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Dec 24, 2025Excellent hotel in Universal
We stayed at the hotel for 12 nights. It was our first time bringing the children 9 & 13 to Florida. I have to say the hotel was excellent & I would recommend it to anyone wanting to stay in the Universal area! It was so convenient, from the water taxi’s to being able to walk to the water park & CityWalk with all the restaurants. We thoroughly enjoyed our time at the hotel, the Christmas decor was amazing, the entertainment around the pool was just right & the staff were amazing with the kids. We stayed in a family suite on the 7th floor. I was slightly disappointed with the lack of storage for the children’s clothes in the lounge area where they had set up a sofa bed ie there was NO storage. Also they had a tiny fridge in the space where a full size fridge would fit which I thought was annoying? The parking charges, I’m not a fan of $37 per day! But I see all hotels charge for parking, when you have a daily fee of $35 to enter the parks it’s a lot over a couple of weeks holiday.
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Dec 24, 2025
Staff EXCELLED in attitude and service!
OUTSTANDING staff!! We loved the hotel and all the amenities but it was the staff that made our stay incredible. Rooms were spotless. Anything you needed in the room, they brought to the door immediately. The staff on the phone at room service were so cheerful and professional. Always taking time to answer questions and make sure our requests were met...and THEN some!
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Dec 14, 2025
The Sapphire Falls Resort is a beautiful place and the staff is top notch.
My husband and I treated our two oldest grandchildren and their parents to five days at the Lowes Sapphire Falls Resort this past week. The rooms were perfect and in a very convenient location in the hotel. The staff was great at the front desk, at the Universal guest desk, the room service providers, the cleaning people. The water taxi to City Walk and the parks was very convenient and there was barely a wait at all. The coffee the hotel serves is very good (often hotel coffee is not) and the food options were excellent We ate several times at the downstairs restaurant Amatista Cookhouse. There was something for the adults and the grandchildren. The hotel was clean and well maintained. My son in law had an issue where his tickets had been stamped twice over at Epic and the Universal customer service in the hotel quickly resolved the issue so he could use the park to park tickets as planned. My only caution is that the cleaning staff often parked outside our door and talked very loudly in the early mornings. I don't know if they were trying to get us to move on out so they could clean the room or if they were unaware of how much noise they were making talking and laughing. It was just a small irritation. We will be back here in the future with the rest of the grandchildren. It was a lovely stay.
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Dec 09, 2025Water damaged moldy room
After delayed flight, I was checked into a musty mold contaminated water damaged room at 2am. As a female traveling alone with major health issues, I found myself in a horrifying situation. After a long hike hauling my bags, I opened my room to the smell of musty mold. I turned on the lights and to my horror the wall was covered in water damage, drips, and streaks down the wall. It was on both sides of the bed and near the window. I immediately hauled all my things back to the lobby. By the time I got there my pulse was racing (my health issues), I was shaking uncontrollably, and in tears. I had just been exposed to mold spores. The front desk was apologetic and changed me to a different room. Parking was comped ( I was on business travel so it didn’t matter to me) and given a free buffet breakfast for one day but I did not use it per my existing health issues. I sent the photos to their customer service email per the front desk instructions. No one responded to my email. I never heard from a manager. I’m disappointed that after paying over $400/night I would be checked into a health hazardous room. Additionally I was unable to use the WiFi as it kept saying I wasn’t registered to my new room. Overall bad experience. I give 2 stars only for the water taxi and very nice public spaces like the lobby.
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Nov 29, 2025
5 Stars Review- Amazing LSF Resort Team!
I had an amazing two-night stay at this hotel and truly couldn’t have asked for a better experience. From the moment I self-parked my car, the Bell Services team made everything effortless. Gina, Lauren, Gigi, Hector, and Zach were all outstanding—friendly, professional, and incredibly helpful. They made sure my bags were taken to and from my room with care, and their service really set the tone for the rest of my stay. Check-in was smooth, and I loved the welcome beverages offered each day. The dining options were great, and anytime I had questions about hotel amenities or even what was available at the surrounding resorts, the staff had helpful, knowledgeable answers. I also appreciated the texting service—they were always prompt and responsive with every request, big or small. It just made the whole visit feel seamless. Overall, I had a wonderful time and absolutely plan on coming back. This will definitely be one of my preferred lodging options whenever I’m in the area.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Self-parking fee: $36 (plus tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Valet Parking fee: $45 (plus tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.Parking Fee:
A minimum self-parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out.
A valet parking fee of $27 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out should a guest choose to valet.
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Pet Policy : Pets Allowed:
Pet Stay Policy:
Up to 2 pets per room are allowed.
Pets are only allowed in pet friendly room categories (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one).
Arrangements must be made with housekeeping for daily room cleaning.
Pets may be walked in designated areas only.
Pets are not allowed in the pool/lounge or restaurant areas.
Guest must present documentation for current vaccinations.
A fee of $50.00 + tax (per pet, per night) will be charged and collect by the hotel at check-in. A maximum of $150 will be charged for stays of three nights or more.
(Policies, benefits and pricing are subject to change)
*Guests can arrange to bring pets by contacting the Preferred Desk. The Preferred Desk can be reached by calling 407-503-9280.
- No Show Policy
- No Show Penalty:1 NightApplies: Sunday - Saturday 14Jul16 - 31Dec50