Resort Details
- 24-hour front desk
- Coffee shop
- Concierge desk
- COVID test onsite
- Dry cleaning†
- Elevators
- Free high speed internet connection
- Luggage service
- Multilingual staff
- Onsite laundry†
- 24-hour front desk
- Coffee shop
- Concierge desk
- COVID test onsite
- Dry cleaning†
- Elevators
- Free high speed internet connection
- Luggage service
- Multilingual staff
- Onsite laundry†
- Outdoor pool
- Safe deposit box†
- Smoke-free property
- Tour/sightseeing desk
† Fees may apply
- Pool †5 outdoor swimming pools (96,875 ft2 of pools)
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5592 reviews
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Dec 30, 2025Big prizes come in small packages.
This was my first time at Live Aqua with my travel group of thirty-five. we couldn't have picked a better time to come. Walking into the lobby to check in we were greeted with a warm welcome from the staff and a massive beautifully decorated Christmas tree. Being from NY it was weird to see a decorated Christmas tree when it was eighty degrees. I loved the fact that the resort was so easy to navigate. The last place I went to I got lost every day. Everyone in my group has different interests, mine was spending the day laying on the beach. The staff on the beach was fantastic especially Luis Mercedes and Suleiky Tejada, they were so attentive, they got me anything I needed. We loved the restaurants especially the breakfast buffet, the best I've ever seen. To me this resort was a five-star, and we are planning to return very soon.
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Dec 29, 2025
Wonderful experience
The resort and it's staff was outstanding my attendant Reynaldo was above and beyond excellence services will definitely request him when we return.
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Dec 29, 2025
⭐️⭐️⭐️⭐️⭐️ An Unforgettable Milestone Birthday at Live Aqua
I chose Live Aqua to celebrate a milestone birthday, and the resort was stunning, elegant, and perfectly relaxing. What elevated the experience to something truly unforgettable was the exceptional staff, especially my support partner, Nicky. Once she learned about my birthday, she arranged thoughtful surprises that made the entire week feel personal and celebratory. Nicky was warm, attentive, and highly professional, always greeting us with a genuine smile. She also managed multiple last-minute flight changes and airport transfers flawlessly. Live Aqua delivers luxury, but staff like Nicky create memories and ensure we return.
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Dec 28, 2025
Honeymoon at Live Aqua
The entire resort was amazing! We went for our honeymoon and our butler was Reynaldo. He did a wonderful job making sure our needs were met, he checked in every day and kept on top of things. Our bartenders were awesome, Pedro was great, Nicaury and Garcia from the concierge were just incredible. We ended up becoming members of the club! In our week stay we had two romantic dinners (Orlando and Francisco were superb!) and two massages! Yaritza and Migsabel were just magical! Jesus from the entertainment team was a great addition to it all. The resort was spotless.
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Dec 28, 2025Good place but they are always trying to upsell or get one to purchase their hotel membership. Wasted 2 hours Of our bac
Wait Ifill and comfortable. Downside: They try and upsell every chance they get. The concierge is just a person trying to sell their product that is similar to a discount membership to hotels that you must pay $12000 for 7 years. They also did not have enough lounge chairs at the beach or main pool and it seemed that this was part of a plan to get people to book their outdoor bed cabanas for $125. This was annoying. We liked the place and staff service otherwise. It looked and felt like a 5 star but the aggressive selling makes it feel like a 3 star.
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.