General Policies & Fine Print
Check-in Policy -Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy -Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy -A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information -Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5915 reviews
Please don't go through the sales pitch and become a member of LHVC!!! I did because they told me that I could always exchange my weeks through Interval International which was included in my contract. Now, I was informed , by the only representative available for he USA, that they could not deposit my weeks with Interval International due to they have not received the inventory from II. I called II twice and they were perplexed by the response received. i asked my LHVC contact , Emiliany Beard, three times to expllain what she meant by " in the case that there is inventory" only to have her ignore my question and try to divert me in another direction!!! I am really upset!!! .
Do Not Go
the quality of the food here is terrible. 3 of the 4 of us got food poisoning on our 2 nd day there, the only reason the 4th didn't get it is because he did not eat. We spoke with several other guests during the course of the week and many of them had the same experience. I don't think it was any one specific food but rather a cross contamination of some kind. I went to guest services to let them know and they did not seemed surprised nor did they care. In fact they cared so little that they when they called the room to have us come down for the time share presentation and i told them 3 of us were really sick the response was "that's OK, just the one person can come down". I let them know that he was going to the pharmacy to pick up medication. They advertise all inclusive as "optional" but really it is not, we had not purchased the all inclusive package but once we got there found out that you can not even buy a drink at the bar or a meal at the buffet or restaurants. The resort does not offer any type of shuttle to town and any cab ride is $50. we decided that we would go ahead and purchase the all inclusive package, we became ill on or 2nd day and ate very little the rest of our week there, every time we would try to eat we would just get sick again. Upon check out they told us we owed $40 for the 2 beach towels we had not returned to the pool towel place, i explained that we had been swimming after the towel returned closed and we were checking out before they opened again at 9 am. I explained that the towels were in the room on the floor, they sent a bellman up to check and he said he was unable to find them, we then walked all the way back to our room to bring them to the front desk ourselves. At that time we were informed that the maid had called and said that 2 coffee mugs were missing from the room, i again explained that we had brought a cup of coffee down with us to the pool area and forgot to bring them back to the room, they were still on property somewhere. They proceeded to charge me the $10, ,which at that point all I wanted to do was get out of the hotel and away from these people. I felt like no matter what they were going to find something to charge me for.
Not All Inclusive Optional
When you arrive you are told you cannot even purchase a soda on the grounds so you are pretty much forced to purchase the all inclusive package. The resort is beautiful and the units are clean but we were on the third floor with no elevator. There are stairs to the pools and the beach and everywhere and very slippery. One of our guests slipped on a wet tile floor. The electricity goes out there often during the night and for a couple hours during the day. Not good when you're about to take a shower or if you are staying there during a very hot month. There was also a dampness to everything in the room, possibly from the high humidity but not pleasant to sleep on damp sheets. The food at the buffet is OK not the best. You have to make a reservation to eat at any of the restaurants on the grounds the first day of your stay and basically everything is booked with no food options. However most of the time the restaurants were empty cause they had to save spots for VIP members. We were able to go to ones that were supposedly "all booked up". The Blue Lagoon, the seafood restaurant there only had one fish entrée so why call it a seafood restaurant? The best restaurants there were the Brazilian, Tex Mex and Italian places. We never got to see the nightly shows because 1. it was an outdoor theater and it rained a couple nights we were there and 2. the shows didn't start until 9:30pm which was a little late for us. All the restaurants but one and the bars are outside. So if it rains or is really hot, you have no place to hang out. They do not have pool service, which means going up and down numerous stairs often to get your drinks. There are very limited lounge chairs by the pools so everyone get up at daybreak to try to reserve a spot, if not, you'll be standing up by the pool. On our last day there, three of the 4 people I was with got really sick, vomiting and diarrhea, don't know if it was the food or a 24 hour bug. Needless to say, we will not return.
Unfriendly staff, overpriced, power outages multiple times a day.
Defiantly the most disappointing resort we have stayed at. Food, drinks and snacks aren't available to un inclusive people so you have to leave the resort to eat and drink. Staff is unfriendly. The power goes out every 4 hours that includes no water. Your whole vacation they are following you around hounding you to buy things. Minimal seating at the pools and beach. Save your money and go somewhere else.
Great value with the right expectations
What others have mentioned is very true: We all receive a VIP bracelet, but the color makes a big difference on what areas and restaurants you have access. The Lifestyle marque has several properties: Tropical, Cofresi, Presidential and Royal Suites as well as villas. You will have access depending on the color/level you have. This is the most confusing part. Everyone is called VIPs but it really doesn't mean anything. For example, we thought we had booked a room with 2 queen beds (Glad our friends didn't join us). Some of the beaches as well as bars and restaurants are only accessible with your level so don't expect that you have full access when they tell you that there are 10+ restaurants. With our level we could only make one reservation for our entire stay. However, the food is relatively good variety and consistent. We were told they would have veg*n options and they did, but rarely a protein. In a country where food typico would always include Frijoles, it was very challenging. The Pearl often had Quinoa and mushrooms. Indochine was amazing, but again, we were not "permitted" to dine there every night. If you travel globally, this place is a wonderful value. Set your expectations accordingly. The drinks are weak & or watered down, but would you really want to be somewhere that everyone is hammered by 1pm? The performances were amazing and included! We also felt the excursions were excellent and affordable (We went to the Damajagua Waterfalls and our friends did the The Cable Car Puerto Plata ). We also really enjoyed some of Spa treatments as well. The jacuzzi's are not hot like many cultures prefer. It was amazing to have access to the ocean front and so many different pools. Also, if you tip, the staff remember you and take better care of you. Honestly, I think we will find a different resort that does not allow kids under 18 or 21. Sounds like a parent describes some of this issue in great detail. I will add, most of the personal speakers seemed to be blasting music and were on the arm of what appeared to be underage kids.