Resort Details
- In Room DiningThe resorts culinary team prides itself in creating an in-room dining menu that has a variety of goodies and is as well-executed in your room as it would be if you were sitting in our dining room.
- The Vessel RestaurantLocated at the resort. Offering fine cuisine on the very tip of San Diegos beautiful Shelter Island. Features casual elegance by the beach and a magnificent view overlooking the Kona Kai Marina.
- 24-hour front desk†
- 24-hour security†
- Accessible facilities†
- Air conditioning†
- ATM/Cash machine†
- Bell staff/porter†
- Business center,Offsite†
- Catering services†
- Children welcome†
- Coffee shop†
- 24-hour front desk†
- 24-hour security†
- Accessible baths
Adapted room doors
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Closed caption TV
Emergency cord/button system in bedroom
Emergency procedures for people with disabilities
Grab bars in bathroom
Light switches in guest rooms for wheelchair user's height
Raised toilet seat with grab bars
Service dogs allowed
Staff trained in service to disabled guests
Subtitles/closed captions available on TV
Telephone for hearing impaired
Wheelchair accessible elevators
Wide corridors
Wide entrance
Wide restaurant entrance† - Air conditioning†
- ATM/Cash machine†
- Bell staff/porter†
- Business center, Offsite†
- Catering services†
- Children welcome†
- Coffee shop†
- Complimentary coffee in lobby
- Conference facilities†
- Elevators†
- Exterior corridors†
- Free high speed internet connection
- Full service housekeeping†
- Health club
- High speed internet access for laptop in public areas
- Hotspots
- Housekeeping - daily†
- Interior corridors†
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available†
- On-Site parking†
- Outdoor pool
- Parking†
- Parking fee managed by hotel†
- Pets allowed†
- Pool
- Public address system†
- Restaurant†
- Room service†
- Room service - limited hours†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
FEMA approved
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers in hallways
First aid available
Guest room doors self-closing
Lighted walkways
Multiple exits on each floor
Public address system
Secondary locks on sliding glass doors
Security
Security 24 hours/day
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Well lighted exit signs† - Spa†
- Wakeup service†
- Wireless internet connection in public areas
- Business Center, Offsite†
- Conference Suite†
- Convention Centre†
- Meeting Facilities†
- Network/Internet Printing Available†
† Fees may apply
- Boating †
- Children's program †
- Fitness center on-site †
- Outdoor pool †
- Pool †
- Spa †
- Fishing †
- Jet-ski †
- Scuba diving †
- Historic Old Town San Diego
- San Diego Zoo
- SeaWorld San Diego
- Downtown Gaslamp District
- Beaches
- Mission Bay
- Balboa Park
- Coronado Island
- Petco Park
- San Diego Zoo Safari Park
- Seaport Village
- USS Midway
- La Jolla
- Del Mar Racetrack-Fairgrounds
- Qualcomm Stadium
- San Diego
- Sea Life Aquarium
- Legoland California
- San Diego Bay
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2973 reviews
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Dec 13, 2025Great experience
I couldn’t recommend the Kona Kai more for many different reasons. I’ll start by saying that I was hosting a work holiday party which is what originally brought my wife and I to the Resort. We decided to stay for two nights to enjoy a little holiday getaway! I’ll break my review up into two categories: Our holiday party and my personal stay:) First off, the Event Coordinators, Events Team, and Banquets Team are amazing. Marianna was my direct contact and she was excellent! She was extremely professional, quick to respond and incredibly solution driven! I will say the entire staff at Kona Kai provided solutions for many of the challenges that arise when planning a large scale event. Chris and Manny were also amazing! They stayed for the entire event and continued to check-in and ensure everything was running with excellence. This team is led by Joseph who is a top tier leader and very professional. These Four and their teams really made this night so special. Now for the hotel stay:) My wife and I stayed in the Junior Bayview Suite. Room was really nice and the view was awesome. Just outside of our room there was fire pits and a short walk to the restaurant and two pools. My wife commented on how nice it was that there was a lot to do around the hotel, and a great place to stay if you truly don’t want to leave your hotel. Again, the staff is so kind, professional, and solution based from the restaurant, to the poolside service, to the front desk. I will also add the food is delicious at the Vessel Restaurant!
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Dec 09, 2025Hard Pass on Kona Kai
Very poorly maintained rooms and common areas. Old and stained furniture, plumbing fixtures that should have been replaced years ago, cheap flooring, broken door hardware, peeling wallcovering, the list goes on. It appears most of the budget was spend on landscaping the amenities. Booked through the Chase Sapphire Reserve travel portal as part of "The Edit" collection. Severely disappointed with the seemingly random service charges ($46 daily resort fee that check-in tried to charge again when I arrived, $46 daily parking fee, 5% breakfast surcharge fee, 20% automatic gratuity fee). The only plus was the free EV charging stalls.
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Dec 08, 2025
Great location, Understaffed, Deceptive pricing.
The hotel has an amazing location and the rooms are reasonably nice, though there is a great deal of noise transfer between rooms. However, the operation of the hotel is inadequate and the its pricing is deceptive. At check-in we were told we were upgraded, when in fact we had been downgraded. After spending time talking to the front desk we were eventually moved to the agreed upon room. The hotel also misrepresents at check-in what is included, literally providing a document that lists things as complimentary that it then charges for. At check-out the front desk was understaffed and when I eventually was able to speak with someone, he said he could not address the situation and I would have to wait for a call from a manager. But the manager never called. If you stay here, assume your bill will be 25-50% more than you expect and agreed to.
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Dec 08, 2025Terrible Hotel
There are tons of other hotels within San Diego that are better. Please avoid this hotel at all costs. It's a ghost town here with nearly zero staff and impossible to get a hold of anyone. Zero hospitality.
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Dec 05, 2025
Amazing top to bottom!
Amazing property, views, and staff! The food at Vestal really made the experience - be sure to order the pork chop when you visit!
- AdvisoryThe minimum check-in age for this property is 21 years old.
- AdvisoryA minimum self-parking fee of $30 (plus tax) for valet only per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort Fee: $46 (Plus Tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17
- Pet Policy : Pets Allowed