Resort Details
- In Room DiningThe resorts culinary team prides itself in creating an in-room dining menu that has a variety of goodies and is as well-executed in your room as it would be if you were sitting in our dining room.
- The Vessel RestaurantLocated at the resort. Offering fine cuisine on the very tip of San Diegos beautiful Shelter Island. Features casual elegance by the beach and a magnificent view overlooking the Kona Kai Marina.
- 24-hour front desk†
- 24-hour security†
- Accessible facilities†
- Air conditioning†
- ATM/Cash machine†
- Bell staff/porter†
- Business center,Offsite†
- Catering services†
- Children welcome†
- Coffee shop†
- 24-hour front desk†
- 24-hour security†
- Accessible baths
Adapted room doors
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Closed caption TV
Emergency cord/button system in bedroom
Emergency procedures for people with disabilities
Grab bars in bathroom
Light switches in guest rooms for wheelchair user's height
Raised toilet seat with grab bars
Service dogs allowed
Staff trained in service to disabled guests
Subtitles/closed captions available on TV
Telephone for hearing impaired
Wheelchair accessible elevators
Wide corridors
Wide entrance
Wide restaurant entrance† - Air conditioning†
- ATM/Cash machine†
- Bell staff/porter†
- Business center, Offsite†
- Catering services†
- Children welcome†
- Coffee shop†
- Complimentary coffee in lobby
- Conference facilities†
- Elevators†
- Exterior corridors†
- Free high speed internet connection
- Full service housekeeping†
- Health club
- High speed internet access for laptop in public areas
- Hotspots
- Housekeeping - daily†
- Interior corridors†
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available†
- On-Site parking†
- Outdoor pool
- Parking†
- Parking fee managed by hotel†
- Pets allowed†
- Pool
- Public address system†
- Restaurant†
- Room service†
- Room service - limited hours†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
FEMA approved
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers in hallways
First aid available
Guest room doors self-closing
Lighted walkways
Multiple exits on each floor
Public address system
Secondary locks on sliding glass doors
Security
Security 24 hours/day
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Well lighted exit signs† - Spa†
- Wakeup service†
- Wireless internet connection in public areas
- Business Center, Offsite†
- Conference Suite†
- Convention Centre†
- Meeting Facilities†
- Network/Internet Printing Available†
† Fees may apply
- Boating †
- Children's program †
- Fitness center on-site †
- Outdoor pool †
- Pool †
- Spa †
- Fishing †
- Jet-ski †
- Scuba diving †
- Historic Old Town San Diego
- San Diego Zoo
- SeaWorld San Diego
- Downtown Gaslamp District
- Beaches
- Mission Bay
- Balboa Park
- Coronado Island
- Petco Park
- San Diego Zoo Safari Park
- Seaport Village
- USS Midway
- La Jolla
- Del Mar Racetrack-Fairgrounds
- Qualcomm Stadium
- San Diego
- Sea Life Aquarium
- Legoland California
- San Diego Bay
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2982 reviews
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Dec 29, 2025Terrible service
Terrible experience. Poor customer service and inability to manage requests for multiple reservations. Few vegetarian options and no hot meal for vegetarians not even soup at the vessel. Steam room not working. Jacuzzi lukewarm same temp as the pool. Terrible customer service - will not be staying here again
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Dec 27, 2025Comfortable and friendly
The staff are profesional and friendly. Rudy at the front desk stands out for his exceptional customer service and ability to anticípate our group’s needs! All of the restaurant staff were attentive and responsive. The breakfast buffet has plenty of delicious options for both carnivores and vegetarians. There were many on-site activities to enjoy including table tennis, giant Connect 4, and nightly fire pits with S’mores! The ground are beautiful and well maintained. The room had comfortable beds and a pleasant view of the marina. Would definitely recommend!
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Dec 26, 2025
Deeply Disappointing Stay
Our stay at Kona Kai San Diego was extremely disappointing and nowhere near what’s expected of a 4-star property. First, the rooms are very outdated and felt more like a 2-star motel or a Comfort Inn than a luxury resort. The room was super small, with holes in the curtains, peeling wallpaper, and an overall dingy feel. It honestly felt like a roadside motel room, not a resort. To make matters worse, there was visible dust on all the furniture and fixtures, and the linens and towels were not clean, which was unacceptable. The elevators were also out of order during our stay, with no visible effort or urgency to fix them. Because of this, guests—including us—were forced to carry all of their luggage up and down the stairs for three floors, which was extremely inconvenient and unacceptable. We were initially told that a maintenance request had already been made, but another staff member later admitted that the request was only submitted after we complained. The elevators were never fixed during the entire four days we were there. When we asked to switch rooms due to the poor condition, we were given keys to a room that was already occupied. Walking into someone else’s room was incredibly embarrassing and uncomfortable for both parties. After that, we had no choice but to return to the original room we were trying to escape. To top it all off, front desk staff sent a detailed report of our experience to the property manager and told us we would be contacted the next day. No one ever reached out. There was zero follow-up, accountability, or attempt to address our concerns. This property does not live up to its branding or price point. Poor maintenance, poor communication, and poor customer service made this a stay we will not be repeating. The only thing this property has going for it is its location, and even a 2-star hotel up the road would likely provide a better overall experience. I would not recommend Kona Kai San Diego to anyone expecting a true 4-star experience.
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Dec 24, 2025
Relaxing and fun
First time here & enjoyed our stay. It was a quiet with nice amenities, pool, restaurant, room with bay view, beach with nightly bonfire. The annual boat parade was lovely starting in front of the hotel. Plenty of other eateries in the area.
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Dec 24, 2025
Amazing stay at the Kona Kai
I really loved my stay at Kona Kai. The hotel is very close to the airport and the view of the beach/harbor was so beautiful to wake up to. The staff and the food was amazing. We had catered buffets for our retreat and the food and service were outstanding.
- AdvisoryThe minimum check-in age for this property is 21 years old.
- AdvisoryA minimum self-parking fee of $30 (plus tax) for valet only per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort Fee: $46 (Plus Tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17
- Pet Policy : Pets Allowed