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TripAdvisor Traveler Rating
2735 reviews-
Super very bad coordination!!!
I would definitely not stay at your hotel again. Traveling from Reno, Nevada to San Diego, I made a call days before informing that I was going to check in late. My reservation was from Sunday, November 17 to 20, 2024. When I arrived, I would check-in no had my room ready for me and they had canceled my reservation without notifying me, even though I had informed them that I was going to arrive late, to make matters worse, they did not refund my money the day of Sunday. I asked to speak to a manager and Ray in the front desk informed me. Since that was not going to make it possible, they came to give me my room on Monday around 3 pm approximately. Super very bad coordination!!!
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Lost opportunity.
Could have been so nice. Not worth the money spent. Was expecting a resort experience. Highly disappointed. Rude costumer service. Room not available until after 5:30 pm. No elevator or help with luggage to our room. Calls to front desk never answered. Sigh.
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Family Vacation
Challenging at first but so far it ended good, family had fun browsing the area, Wonderful and friendly hotel staff.Great location.Enjoying the peace and wonderful scenery! Great food at the vessel restaurant and amazing view at day and night.
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Fantastic long weekend!
This is a fantastic property located on Shelter island. Close to many restaurants and located right on the water. The staff was wonderful and I would love to stay there again! Also enjoyed having late afternoon cocktails with friends at the restaurant.
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Ritz Carlton Prices for Motel 6 Level Room
Definitely not worht the price. Very basic room with old aluminum sliding doors and very tired curtains. Motel6 level patio furniture. Ocean view rooms facing the street. Heater in room was a motel style unit and gave off a horrible burning smell. No blankets - had to ask to be sent up. If you want to pay Ritz Carlton prices for a Motel6 room this is your place!!