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Resort Details
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Customer Ratings & Reviews
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427 reviews
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Jan 18, 2023Kimpton Quality
I’ve stayed at Kimpton hotels all over the world this year — London, Bangkok, DC, Denver, etc. The thing that I love is the commitment to quality — I know what I’m getting with the Kimpton experience. My wife and I, unfortunately, experienced a disturbance at Hotel Born due to other guests that were blaring music between 2-330am, but Kimpton management was efficient and thoughtful in engaging us to ensure we continued to experience the Kimpton quality that we love and keep coming back for. We're excited to check out their Miami and Tokyo locations next!
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Jan 11, 2023Stay Elsewhere
Stay away. Service ranges from pleasant to awful. It's truly a shame because the location is fantastic and the hotel itself is beautiful. We stayed 2 nights with the AmEx Fine Hotels program (includes breakfast). Have never had such a disappointing experience in the past with other hotels in this program. Have also stayed at several different Kimpton locations and had fantastic experiences. But here at the Born, the front desk staff and 2 managers (Hannah & Paulina) were not service-oriented. Upon check-in, they didn't have my IHG status. They didn't explain the full AmEx benefits (as usually happens at other hotels) or general hotel amenities. We were not informed prior to arrival that the kitchen had experienced a fire and was closed. When we indicated that our stay included breakfast, we were instructed to eat breakfast out on our own and bring receipts back for reimbursement. There was inconsistency amongst the front desk staff about this process because we got different conflicting instructions each time, but no reimbursement. Still waiting...for reimbursement. This should have been settled upon check-out. We were unable to use the AmEx program's $100 resort credit, again because the kitchen was closed. The only other place to use the credit was valet parking, and we didn't have a car. Cleaning staff did not service our room during our stay, nor were we informed of any policy regarding reduced housekeeping . We were not asked "how was your stay?" upon check-out, presumably because they knew what the answer would be. This hotel should not be part of the AmEx program as it doesn't meet basic service standards. I realize many places are short-staffed and over-worked, and a few have even experienced major malfunctions like a kitchen fire. But I believe that the management should at least make an attempt to mitigate such misfortunes, which they certainly did not.
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Dec 28, 2022
Nice location for our travels
We took the Amtrak train to Denver, arriving around 7 or 8 PM at Union Station. It was a few days before Christmas and the temperatures were very low due to the cold front moving through. Originally, we planned to stay further south in Denver but I cancelled a couple days prior and booked at the Kimpton Born due to location. I was a bit surprised to read a number of negative reviews. This was not our experience. We were happy to be close to the train station, especially at night and with very cold temperatures. Check in was pleasant. We requested a coffee maker be brought to the room and it was delivered within 15 minutes. The room was perfect. We were tired from the long train trip and the beds were great. The sheets must have a high thread count (according to my spouse); very nice indeed. Lots of comfortable and new appearing pillows. It is my general experience that hotels and motels hang on to their pillows way too long. The Born's were not of this low quality. Like a previous reviewer, I didn't care for the "amenity charge" which covered things of no use to us (museum entry, etc). I am of the mind set that hotels should simply set their price and avoid the add-ons (like resort fees), which are really a way to get more of your money for nothing. I guess the Born is doing the same thing but in our case, with this trip, it was not an issue with me. I am not a fan of dog friendly hotels and there were a couple of very large dogs in the entry when we arrived, but they didn't bother us and we requested a room where no pets had been allowed. Guess we will never know but my spouses allergies did not suggest that a pet had been in the room (we requested and received a high floor). The hotel was very quiet. The room was clean, including the bathroom. Overall, it gets high marks from me. Thank you.
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Dec 20, 2022
Poor Hotel for Rewards Members
Despite its good location near the Union Station and its modern boutique room style, this hotel did not offer anything extra for loyalty members. As an IHG Diamond, no status recognition or any upgrade was offered at check-in. Also, no breakfast as a welcome amenity even though the check-in app mentioned it as a benefit. IHG customer care told me a day after check-out that breakfast should be included, so it seemed like a specific issue with this hotel! The room was comfortable but there was no in-room coffee or complimentary water bottle. The Wi-Fi was below average at around 7Mbps. I got two $10 bar credits which I used for a snicker and a beef jerky from the mini-bar. I was told you can use them at the hotel restaurant bar too. There was a happy hour at 5pm in the hotel lobby. It was a nice touch but the lobby was small and it can get crowded to find a seat. Recommend checking out the awesome daily happy hours at Sunday Vinyl, Tavernetta, or Avelina nearby!
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Nov 06, 2022
Perfect Denver Stay
We stayed with American Express under the Fine Hotels program. We enjoyed everything about our stay. We arrived early on a cold and wet day. The front desk graciously allowed us an early check-in. They also offered a late checkout, although we did not use that benefit. The room was lovely, the bed comfortable, and the bathroom and large shower were perfect. The only thing that could be improved upon would be the addition of a floor length mirror. The reception area is warm and cozy and was welcoming for morning coffee and the afternoon social hour. Housekeeping staff was friendly and provided great service. The location is optimal--just behind Union Station. We highly recommend this hotel and plan to stay there again.