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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
429 reviews
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Apr 02, 2023Nice hotel but they add a substantial nightly “resort fee” when you check in - make sure you know true cost
I generally like this hotel which is why I was dismayed to find out they are now playing the game where they quote you one nightly price when you book but then add on a substantial daily “resort fee” when you check in. So if you stay here (I won’t be again) make sure you know the full cost of your booking, which is materially higher then the rates they initially quote.
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Mar 06, 2023Superb Hotel
Sitting in a suite at the hotel as I write this. The hotel Is simply superb, very comfortable and very clean, with a Scandinavian vibe. The staff is wonderfully helpful and friendly. Could not be more pleased. This is now clearly my choice of hotels in Denver.
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Jan 18, 2023
Kimpton Quality
I’ve stayed at Kimpton hotels all over the world this year — London, Bangkok, DC, Denver, etc. The thing that I love is the commitment to quality — I know what I’m getting with the Kimpton experience. My wife and I, unfortunately, experienced a disturbance at Hotel Born due to other guests that were blaring music between 2-330am, but Kimpton management was efficient and thoughtful in engaging us to ensure we continued to experience the Kimpton quality that we love and keep coming back for. We're excited to check out their Miami and Tokyo locations next!
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Jan 11, 2023Stay Elsewhere
Stay away. Service ranges from pleasant to awful. It's truly a shame because the location is fantastic and the hotel itself is beautiful. We stayed 2 nights with the AmEx Fine Hotels program (includes breakfast). Have never had such a disappointing experience in the past with other hotels in this program. Have also stayed at several different Kimpton locations and had fantastic experiences. But here at the Born, the front desk staff and 2 managers (Hannah & Paulina) were not service-oriented. Upon check-in, they didn't have my IHG status. They didn't explain the full AmEx benefits (as usually happens at other hotels) or general hotel amenities. We were not informed prior to arrival that the kitchen had experienced a fire and was closed. When we indicated that our stay included breakfast, we were instructed to eat breakfast out on our own and bring receipts back for reimbursement. There was inconsistency amongst the front desk staff about this process because we got different conflicting instructions each time, but no reimbursement. Still waiting...for reimbursement. This should have been settled upon check-out. We were unable to use the AmEx program's $100 resort credit, again because the kitchen was closed. The only other place to use the credit was valet parking, and we didn't have a car. Cleaning staff did not service our room during our stay, nor were we informed of any policy regarding reduced housekeeping . We were not asked "how was your stay?" upon check-out, presumably because they knew what the answer would be. This hotel should not be part of the AmEx program as it doesn't meet basic service standards. I realize many places are short-staffed and over-worked, and a few have even experienced major malfunctions like a kitchen fire. But I believe that the management should at least make an attempt to mitigate such misfortunes, which they certainly did not.
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Dec 28, 2022
Nice location for our travels
We took the Amtrak train to Denver, arriving around 7 or 8 PM at Union Station. It was a few days before Christmas and the temperatures were very low due to the cold front moving through. Originally, we planned to stay further south in Denver but I cancelled a couple days prior and booked at the Kimpton Born due to location. I was a bit surprised to read a number of negative reviews. This was not our experience. We were happy to be close to the train station, especially at night and with very cold temperatures. Check in was pleasant. We requested a coffee maker be brought to the room and it was delivered within 15 minutes. The room was perfect. We were tired from the long train trip and the beds were great. The sheets must have a high thread count (according to my spouse); very nice indeed. Lots of comfortable and new appearing pillows. It is my general experience that hotels and motels hang on to their pillows way too long. The Born's were not of this low quality. Like a previous reviewer, I didn't care for the "amenity charge" which covered things of no use to us (museum entry, etc). I am of the mind set that hotels should simply set their price and avoid the add-ons (like resort fees), which are really a way to get more of your money for nothing. I guess the Born is doing the same thing but in our case, with this trip, it was not an issue with me. I am not a fan of dog friendly hotels and there were a couple of very large dogs in the entry when we arrived, but they didn't bother us and we requested a room where no pets had been allowed. Guess we will never know but my spouses allergies did not suggest that a pet had been in the room (we requested and received a high floor). The hotel was very quiet. The room was clean, including the bathroom. Overall, it gets high marks from me. Thank you.