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Customer Ratings & Reviews
TripAdvisor Traveler Rating1353 reviews
Wonderful renovations - Great Vibe - Beautiful rooftop - Good location
We stayed here for 4 nights the other week. It was wonderful and we'll definitely be back. I was hesitant at first given some of the reviews posted. However, staying here added a lot to our Santa Barbara Experience. The rooftop for one is beautiful. We enjoyed the views both day and night - and especially relaxing by the rooftop fireplace. We made use of the bikes around town - and golds gym right next door. The wine hour from 5-6 was very nice too - we enjoyed it in their renovated lobby that has a nice feel and several welcoming seating areas. The staff and valet were always friendly to us as we were coming and going. As ambassador members we had a nice special touch in our room. We also enjoyed breakfast/brunch in the restaurant every day - and the food was wonderful. My husband had some type of beef tip dish said it was his best meal of the trip! If you're considering staying here - don't hesitate - they seem to have improved!
Tired, expensive, unimpressive hotel.
I have always had great experiences at Kimpton hotels. The boutique quality has always been luxurious. Santa Barbara has been in my bucket list for years. I thought being in the heart of the city at a luxury hotel, would be worth the $600+ I paid per night to stay there. Definitely NOT. On the plus side, the rooms were clean and the beds and bedding were lovely. The room wasn’t crampt, but it was very tired. It had clearly been over a decade since it had been decorated. The rugs were frayed, the curtains and wallpaper faded. We were put on the street, facing an intersection. The balcony doors were also old and did not keep out any of the noise. Just our luck, construction was going on in the empty lot directly across the street from us by 8:00 am. When I asked the front desk if we could be moved to a quieter room, she said all their rooms faced the street. This actually was not true once I saw our friend’s room. There was very little done by the youngsters at the front desk to be helpful or even acknowledge the fact that I am an Ambassador with IHG, or that we really didn’t want our room. They really didn’t care. Very unprofessional. We did love the fruit infused water in the lobby, especially since the water in the room cost several dollars each. The coffee was good in the morning, though not well maintained for fullness or that the pumps even worked. Once again, the front desk didn’t care. The best part of the hotel is the restaurant attached. We had a fabulous dinner there. Later we read that it is one of the best in the city. We loved the milkshake for dessert and talked about the entire next day, then went back for another. We also went north to the Ritz for brunch. Very lovely. It was the same price as the Kimpton. I was kicking myself for not choosing it instead. There aren’t a lot of luxury hotels in the area with the Four Seasons closed. We keep reading that it will be opening this year. That will definitely be worth a trip back!
It’s not just the rooms that are top of the line!
From the time I entered until my departure the attentiveness of the staff was superb. They were most generous with making sure I got to my room with my baggage and were watm and welcoming. I would especially like to point out Sebastian, Lucas, and Paul for their excellent service. The suite was well-appointed, beautiful, and had everything I needed. I loved I could cast from my phone to either TV.
Room photos are deceiving
The pictures of the rooms are nothing like the reality. I asked the front desk to put me in any room like the ones I see in the web site, and they assured me that those rooms don’t exist, that those photos are “general” and not of an actual room. Also, I arrived yesterday 12/21/22 at 8pm, dropped off my suitcases and had to immediately leave for an appointment. I noticed the room was nothing like what I had expected, but didn’t have the time to to talk to anyone. Came back at 11pm and was told that if I wanted to switch rooms (to another bad one) I would have to pay for both rooms the first night, since I had “already been in the room for a few hours”. So I am still in my claustrophobic suite, which has barely a window and it smells like glue, due to the construction on the floor above. I was told in advance that construction was done, except for a small area, which implied the hotel was renovated, but it’s super old, apparently one 3 rooms are renovated and, of course, they are booked. Do not recommend.
intentionally did not disclose water outage
Leaving this review a few places in hopes someone from management sees it. Unfortunately I am really disappointed by this place. I booked it for my dad and his wife for 2 nights as a nice beach getaway for them since they just got married. Only to find out after arrival that the water would be shut off in the room from 10am-6pm the next day. When I called the front desk to ask for some sort of refund because the room was unusable for a full day, the receptionist first said "well they could use the water the first night" LOL as if you only need water once over a 2 day stay.. and I said well okay, but it's unusable today.... to which the receptionist said "well it's shut off for routine maintenance during 10-6 when most people are not in their hotel rooms" which I found to be a strange excuse because what if someone was planning to just stay at the hotel for most of the day and relax and use the amenities? Also my dad had a horseback ride in the morning and was hoping to go back to the hotel to shower in the middle of the day which seems very normal for people on vacation? So the receptionist said "they can get their money back for the second night if they check out today" -- so you're saying the "accommodation" is to say "if you don't like it you can leave"?? then I explained to her that I don't want them to have to switch hotels again, and they already made alternative plans for the afternoon... I explained I want to have some money back because if I had known the room didn't have water I would never have booked it. And then the receptionist said "well they were told when they checked in" LOL as if that's not too late at that point and you kind of put people in a bind and hope another hotel has availability? it makes no sense. Absurd conversation. It was very clear to me they intentionally did not disclose this water outage because they would lose out on guests who would not want to stay in a hotel with no water (obviously!) After going through that entire conversation the receptionist finally gave me 50% off the second night, which I said fine to. Still have to give 1 star tho, unfortunately! Won't book again.