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Customer Ratings & Reviews
TripAdvisor Traveler Rating1357 reviews
Nice hotel within walking distance ........
First off, nice-looking hotel. We used the valet parking/bellhop for luggage. Our first interaction with staff was very positive. Check-in was painless, quick & warm. Our room was very nice, clean and modern. Nice comfortable bed. Separate shower & tub. Quick hot water, no waiting, just a heads up. The swimming pool(on the roof with a great view) & bar were pleasant & again had nice staff. The restaurant was nice, with good options & nice staff. You can walk to the ocean easily or the multitude of restaurants and other points of interest in the downtown area. I would recommend this hotel without reservations.
Could be better
I have been to the Kimpton before for drinks, dinner, and even a private roof top dinner with a company event. I booked 2 rooms at the Kimpton, 1 premium room, and 1 suite. The pros - great location, quiet area, felt safe, lots of restaurants, coffee shops and other things steps away. The hotel has a daily happy hour where they offer free wine - cant go wrong. The cons - at checkin no care to actually describe the hotel or walk through details of the hotel. The rooms are dated, tho we were told all rooms have been renovated .. they were dusty, and not sure when the floors were last cleaned. Pro tip ask for slippers, and you will protect your feet, but those slippers are going to be dirty. We spent some time at the pool, there is no pool service, no way to get drinks, so essentially, you have to make your way down to the hotel, not convenient if you are wet. Lastly, I tried to order room service, restautant was not busy, but i was on hold for 10 minutes ..finally went downstairs, ordered from the room service menu that was on their website ... only to have the food arrive and it was different. Looks like the menu on the website has not been updated. Food was just okay... checkout was not any better, no care to ask how was they stay, or if we had any feedback. Overall, for the money spent, for 2 rooms, for 5 nights, there are way better options in and around santa barbara.
we went for a couples getaway , looking to splurge a little. But honestly it was just ok. Spent over $700 for one night stay after taxes etc, expected a little more. Supposedly got an AmEx upgrade, but not sure what that was, didn't notice anything different about our room. Two bottles of water for $10 each, really? Asked for extra towels, never got them. Bathroom needs major upgrades, TV in room kept scrambling / no signal, annoying when you are trying to relax and watch a movie. No view because currently under construction, so just had scaffolding outside window. Honestly, way too expensive for what it was. It was just "meh" for this price. Best part was location.
Too many negatives
The people at the front desk and at the front entrance were all very nice and helpful. However the basic problems were numerous. The bed was so high that they had to remove the box springs to make it accessible to a normal person. Even then they had to provide a step stool. The side of the tub/shower was also very high and difficult to access. The in-room refrigerator did not work and had nothing in it. The restaurant Finch and Fork was good but they do not open until 8 am and 9am on the weekends. The reading chair was very comfortable but there was no side table at all. The room key provides elevator access the rooftop, which was lovely. The location in the center of town is the best reason to book a room here.
Wonderful renovations - Great Vibe - Beautiful rooftop - Good location
We stayed here for 4 nights the other week. It was wonderful and we'll definitely be back. I was hesitant at first given some of the reviews posted. However, staying here added a lot to our Santa Barbara Experience. The rooftop for one is beautiful. We enjoyed the views both day and night - and especially relaxing by the rooftop fireplace. We made use of the bikes around town - and golds gym right next door. The wine hour from 5-6 was very nice too - we enjoyed it in their renovated lobby that has a nice feel and several welcoming seating areas. The staff and valet were always friendly to us as we were coming and going. As ambassador members we had a nice special touch in our room. We also enjoyed breakfast/brunch in the restaurant every day - and the food was wonderful. My husband had some type of beef tip dish said it was his best meal of the trip! If you're considering staying here - don't hesitate - they seem to have improved!