General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Resort Fee – A mandatory hotel-imposed daily fee is charged and collected by the hotel either at check-in or check-out.
Resort Fee Inclusions:
•Chilled water in the lobby
•Daily local newspaper available in the lobby
•In-room coffee with two Keurig coffee pods replenished daily
•Two bottles of water in-room on arrival
•Local and toll-free calls
•Outdoor yoga classes on Tuesdays, Fridays, and Sundays at 8:30am
•Self and valet parking
•Use of beach towels and chairs
•Wi-fi access in-room and throughout the hotel
The above list may not be comprehensive and is subject to change at any time. The hotel can provide current fee and inclusions when you check-in.
Hospitality Fee subject to increase or change at any time.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1661 reviews
The hotel was exactly what I had hoped for. It was right on the beach, it had all the amenities I needed within walking distance, and the staff was friendly and helpful. The bathroom in our room was outdated and could use a new shower, tub, and toilet, but it all worked just fine. The parking was very tight, but they offer valet parking. I knew we weren't going to get a perfect hotel, but for the price this was close enough. Kauai is absolutely beautiful and when I come back I will stay at Kauai Shores again.
Mostly a good stay
Mostly good- just a couple issues. Nice hotel. Wish breakfast started earlier at 6am. They have yummy pancakes with coconut syrup. Our room was on the 2nd floor, they did not mention that there was NO elevator at check-in. My husband has back issues so this was not ideal. Valet parking was a nice touch, but they aren't there at all hours. We told the attendant the night before we left that we would be leaving super early the next day before 5am to catch an early flight. He said no problem just request your car like you always do. The next morning there is no one there, the lady at the front desk says I don't know why he told you that or why he didn't park your car closer, sorry it's actually parked just a couple spaces from the very end of our lot by the road ! If you've been to this hotel, you know just how far away that is. There were obviously some communication issues with the younger valets about how the process works at different times. For the most part it was a nice stay- room was clean, grounds were clean and beautiful, restaurant was great, and location great.
Convenient Family Hotel
Very convenient location. Close to many sites, airport and activities as well as food and shops. Grounds are wonderful and staff always accommodating and welcoming. Walking distance to shopping center was nice on busy days. Great to have some beach area on site and we enjoyed the pool and spa. We also appreciated the use of the filtered water refill station, laundry and microwave. Rooms could use some touching up and decor. For the price I expected a little more. Toilet didn't flush well, usually had to flush it more than once per use and bathroom sink was tiny for a 3-4 person room. Some mildew in the bathroom as well. Room was spacious though and all appliances were in working order. Overall a good stay on beautiful Kauai.
We loved this hotel! It was pretty quiet and having 2 pools was nice when the bigger one got busy. The shower products were Hawaiian Tropic and smelled so good! The in room coffee was delicious. The Lava Lava Beach club had delicious food and drinks. We will definitely be back!
Great place to stay
Staff were very friendly and helpful. We loved our room and loved listening to the live music each night. Our room had a wonderful view of the ocean and was close to the beach. We had a rental car and the parking spaces are vey narrow so be aware if you are driving. The spaces along the side are the best or use the valet.