Resort Details
- Concierge desk
- Contactless check-in and check-out are available
- COVID-19 - Essential Workers Only - NO
- Elevators Not Available
- Free parking
- Front desk
- Luggage service
- Smoke-free property
- Tour/sightseeing desk
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
820 reviews
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Dec 03, 2025Disappointing Property
I do not typically write reviews and we are not terribly high maintenance travelers. However, I feel people need to be aware of what they are walking into at this property. The good: it is conveniently located on the island (near the airport and centrally located to easily visit each end of the island); it was clean and the staff was nice. However, it was such a shame to see what could be a great property in the shape it is currently in. The balconies on the units are closed due to safety issues. The buildings with a potential ocean view are completely closed (so do not expect a room with a view). The air conditioning units have failed so there are odd floor unit air conditioners vented out the windows with duct tape. The carpeting and living area furniture appear to be original and are sad, outdated, uncomfortable, stained and just overly bad. To the point that we did not want to be in the unit except to sleep. There was an odd smell of old carpet and mustiness. The mattresses and bedding were completely fine as were the linens. The kitchen and bathrooms were seriously outdated but were clean. The grounds were pretty (it is Hawaii) but you could tell they were also outdated and in need of some TLC. Overall, if you just need a clean place to lay your head it will suffice. If you are looking for anything more than that I would go elsewhere. They also charged an additional cleaning fee for our stay only being three nights...I am assuming this is an attempt to just raise money to help with repairs and updates but it was a bit hard to be ok with paying it considering the state of the place.
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Nov 18, 2025Units conditions failing
Large stains in carpets, counter tops arborite pealing. Lanais out of use due to unsafe conditions. Air conditioner failure, dishwasher drain plugged. We were pleased with the landscaping care and pool area was well maintained.
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Nov 06, 2025Loved beach and pool at outrigger
location good, atmosphere good, rooms need updating as carpets very stained and cushions on furniture worn. but otherwise clean . quiet units and setting.
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Nov 06, 2025
Terrible Customer Service - Never Received my Deposit Back
This facility has extremely poor customer service. I’ve been calling every week for the past two months, and we still haven’t received our deposit from the start of our stay. It makes me wonder how many other guests never notice their missing deposits. Each time I call, I’m either told it’s Amex’s fault (though they’ve provided no proof that the refund was ever issued) or assured that a manager will call me back within a few hours — which has never happened.
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Oct 11, 2025
Fall beach getaway
Great location on the island and fabulous value for price. Resort needs updated but having 2 bdrm & kitchen was perfect for our family.
- Check In: 4:00 PM
- Check Out: 10:00 AM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedTax ID - TA-075-433-7792-01This property accepts credit cards; cash is not acceptedHost has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the tripHost has not indicated whether there is a smoke detector on the propertyThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Special Checkin Instructions: The front desk is open daily from 7:00 AM - 10:00 PM. The front desk is staffed during limited hours.
Know before you go: Only registered guests are allowed in the guestrooms. Contactless check-in and contactless check-out are available.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 250 per accommodation, per stayResort fee: USD 21.96 per accommodation, per night We have included all charges provided to us by the property.