Resort Details
- Driftwood Bar & Grille
Poolside café with lunch, snacks and tropical drinks.
- Naupaka Terrace Restaurant
Delicious cuisine, casual island ambiance, enchanting ocean and pool views, torch-lit waterfalls, serving breakfast and dinner.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Children welcome
- Concierge desk
- Elevators
- Exercise gym†
- Housekeeping - daily
- Internet services†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Children welcome
- Concierge desk
- Elevators
- Exercise gym†
- Housekeeping - daily
- Internet services†
- Lounges/bars†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service - limited hours†
- Safe deposit box†
- Sauna†
- Spa†
- Business Services†
- Internet Access†
- Banquet rooms & ballroom on-site.
† Fees may apply
- Direct access to a beach
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- Pool
4 swimming pools including 2 lagoon pools and a 75 foot lava tube waterslide.
- Sauna †
- Spa †
- TheatreComplimentary Weekly Welcome Reception and Polynesian Show every Tuesday evening.
- Whirlpool †
- Other Local AttractionsConveniently located close to shopping, championship golf and more.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3281 reviews
-
Mar 21, 2026DECEPTIVE BAIT-AND-SWITCH: Porta-Potties, No Spa, and Staff Directing Guests Through marked DANGER Zones.
DECEPTIVE BAIT-AND-SWITCH: Porta-Potties, No Spa, and Staff Directing Guests Through marked DANGER Zones. DO NOT BOOK THIS PROPERTY. My family and I booked the "Outrigger Kauai Beach Resort & Spa" expecting the 4-star experience advertised on their website and Expedia. What we were delivered is a hazardous, poorly maintained construction site that fails every basic standard of hospitality, sanitation, and safety. 1. The "Bait and Switch" (Missing Amenities) The hotel explicitly markets a "Hawaiian Rainforest Spa" and an on-site playground. They do not exist. There is no spa facility, and the "playground" is a public park miles away. To continue charging a premium "Resort Fee" while these core facilities are decommissioned is a total misrepresentation of the product. There is also no gym, no business centre, room service or daily room cleaning. 2. Sanitation & Arrival Horror The "Grand Lobby" is a series of plywood tunnels. The most shocking part? The hotel is utilizing outdoor porta-potties as guest restrooms for the check-in and lobby area. For a 4-star property to provide plastic temporary toilets instead of functional indoor plumbing is a gross failure of sanitation and basic dignity for guests. 3. SAFETY NIGHTMARE: Directed Through "DANGER" Zones Because the main guest elevators are non-functional (neglect, not renovations), guest access is a labyrinth. We were first forced into a freight/service elevator detour. Shockingly, hotel staff then recommended a 'shortcut' behind the building to avoid the elevator. I have included photos of this At night, this path is unlit and hazardous. Expecting paying guests, including families, to navigate an unlit, marked danger zone because basic resort infrastructure is broken is unconscionable. 4. Dishonest Disclosures & Disrepair Their fine print claims renovation work happens only on "weekdays." I am writing this on a Saturday, while active construction noise blasts through the property. When confronted, management admitted that work is ongoing through the weekend, directly contradicting their own booking disclosures. Furthermore, the property is in disrepair with flooded corridors, broken doors, and out-of-order ice machines. 5. Bad-Faith Management When we requested a resolution, the hotel attempted a "trap" by offering a refund only if we checked out by 11:00 AM, but they didn't communicate this offer to us until 2:45 PM. This kind of deceptive, bad-faith negotiation proves they are more interested in avoiding responsibility than caring for their guests. Summary: This property is an undisclosed construction site that utilizes porta-potties and directs guests through dangerous service corridors. Save your family’s vacation—book the Marriott or Grand Hyatt instead. This is a hazardous construction zone masquerading as a resort.
-
Mar 18, 2026
Fricking horrible
If I could leave 0 stars i would. This is the first time I've ever left a review on anything? But this place is so horrible. They won't even give you toilet paper, because I didn't book through them. The place is dirty. It's full of gnats. The beach has glass all over it and their prices are outrageous. They charge $40 to park a car and $40 for fresh linens....
-
Mar 14, 2026Outrigger love!
Awesome grounds, services, amenities, everything was beautiful and relaxing, especially the hot tub/waterfalls/pools!
-
Mar 01, 2026Nice grounds, unbearable pool pump noise
This is our 4th year here, we really like this place BUT the large pool pump by building 3 has been getting louder each year. The bearings are clearly shot and need to be replaced. The noise is now unbearable and can be heard throughout the main pool area and within the rooms. I measured it at 80 dB. If the bearings cost too much to replace, at least enclose the pool utility shack. Maybe management has just become used to the noise and doesn’t realize it sounds like a freeway. Nice grounds, unbearable noise. This will be our last time here.
-
Feb 27, 2026
Great resort to get a room for the day if you have an evening flight.
Tristol was running the water slide. She was great with the kids.
- AdvisoryA mandatory hotel-imposed Resort fee of $25 plus tax per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change without prior notice. For a detailed description of what is included in the mandatory fee, please see hotel policies. This fee will NOT be accessed whenever someone is in quarantine whether for an extended period or for several days.
- AdvisoryMinimum self-parking fee of $29 + tax nightly parking fee will be charged by the hotel. This fee is tiered by hourly increment and collected by the hotel. The fee amount is subject to change without prior notice. Guests that are in quarantine are not allowed to rent a vehicle so this fee will not be accessed either.
- Check In: 4:00 PM
- Check Out: 11:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
- Beachfront Yoga Classes Tuesdays, Thursdays, Saturdays & Sundays from 7am - 8am
- Cultural activities
- Weekly E Komo Mai Reception
- PressReader – Access to over 7,500 newspapers & magazines (download app or visit pressreader.com)
- 10% discount on 90-minute treatments at Hawaiian Rainforest Spa
- $25 Activity Credit per room at the Concierge desk
- Wi-Fi throughout Resort, including Guest Rooms
- Access to Fitness Center
- In-room Safe
- Local & Toll-Free Calls
- Access to Business Center
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Pet Policy : Pets Not Allowed