General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1009 reviews
Ok - good for families, but not great
Overall - really spacious, great set up, close to so many things, great pool (small, but fine) comfortable, excellent location. House keeping available when needed. Cons: not a premium experience, staff is ok, not super helpful, we had a weird situation where we found one of my mom's rings in the trash, they also charged us instead of orbitz for our booking. chairs by the pool can be hard to find. Pack n play/crib is extra. Windows are very very loud on top floor
Disappointed this time.
Say it isn’t so. The units at these condos are being rented with very nice amenities and updates while others are the quality of a 3 star hotel. Difficult and inconsistent for renters. Even dishes and cooking equipment is potluck. We’re regular renters so we’ve stayed in various units.
456 is the best !!
Loved our time spent in Maui. We had a wonderful time. The condo that we stayed at Kaanapali Ali'i 456 was a splendid location. We would love to be able to stay there again someday! Kudos to Maui paradise properties for their help. The pictures on the website actually matched our pictures that we took. They really were that nice! The condo was quiet, clean, beautiful, well stocked with essentials, and the concierge was very helpful.
Kaanapali Alii Experience 🤦♂️
Beach Walk in front is gone. No mention of It. My wife can’t walk in sand. Room type is A coin flip. Ocean View and Partial Ocean View may be sketchy. Our Ocean View was With mirrors. Called front desk because of Loud construction directly across the hall. I asked one still unanswered question. Will this be happening tomorrow ? Front Desk Said they would send security up. I don’t know if they did. Hammering and power saw continued. No call back. So after an hour I Called them and they replied “Sorry “ Gee that helped 🤦♂️. Friendly but not Helpful. Not calling back to advise me was Rude. I’ve read the reviews and my experience seems consistent with others. I’ve been coming here since the 80s but at This point it’s hard to trust what the experience will be like. All of this is PREVENTABLE 🤦♂️🤷♂️
Roll of the Dice at over a $1,000 a night
We had an amazing experience here in July, 2022 in a condo with an ocean view. It was such an amazing experience that we booked again for March, 2023. Our experience the 2nd time was not even close to our first experience. The quality of our condo was subpar compared to our first experience but was the exact same price. The front desk attendant stated that the condos are all the same. They are all the same square footage, but our experience in July of 2022 was an amazing updated unit with spectacular views and a jacuzzi tub in the master suite. Our experience last month was the same price but a very small ocean view only to be seen from the main living area-barely. The unit was antiquated with beat up furniture and a master bath that consisted of a small shower and a wooden sliding door with chipped paint on it and that is it-same price as the unit we rented in July, 2022 that had a double shower and a jacuzzi. The kitchen space was much smaller as well with out of date cabinets that were half the size of our first unit. If you get the right unit this is an amazing place. It's just a matter of how comfortable you feel gambling on that versus the experience we got our second trip- at over $1,000 a night.