General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1002 reviews
Not a Luxury Condo
The complex needs an update. Front desk has little information. Would have been nice to know before we rented that they would be Pest Spraying all units. Would have been nice to know before we rented that the beach in front of this resort was wiped out 3 months before? No hot water on one day because their chiller failed. The two pools are relatively small and one is basically dedicated to children. This is a resort for families and does not have a special feel. Regarding the units - ours looked like a throwback to the 80s and did not have a clean and fresh feel. Sofa was repaired with large pieces of tape to hold the arms together. The second bedroom is not what I would call a bedroom. It is small, no closet, and no window, When you close the levered door to the living room, you can hear everything being said in the living room and the main bedroom. Again, the unit would be okay for parents and 2 kids. It is not good for 2 couples! Unit above us is undergoing a makeover so we had construction banging that started every morning at 9am. If you want a special Hawaii feel, don’t stay here and don’t stay in condo 4103.
No amenities and creepy camera watching
Be very wary anonymous staying here. There are basically zero amenities, check in is horrible and beyond slow, and don’t even try to do yoga bc you’ll be watched on camera and then asked to put shoes on. They don’t allow over ear headphones in the gym, limit the towels you can use at the pool, overall a horrible ‘resort’ experience. Oh, and they have a zero cancellation policy (which I knew about) so if you want to leave after being treated horribly you are out of luck.
Great choice for hotels
Right in the middle of Kanapalli beach, this is a great choice. More room to spread out in condo then typical resort hotel room. Each place is individually owned so some variation in furnishings can occur but our unit was decent. Full kitchen saved some food costs and washer and dryer in unit helped with traveling light. Self parking in small garage was convenient and quick (less time then waiting for valet). Pool chairs were padded and many had sun hood for personal shade. Best pool towels!!! Grill area has personal chefs which was convenient for an economical night out. Covered pool cabana area provided an area to hang out in shade and catch up with the latest sporting event. Provided beach chair service was also complimentary and convenient. Yes the beach walk area has been impacted here by erosion but access was available for residents (guests of resort on either side are forced to street or beach). The biggest downside is adult hot tub pool jets did not work the entire week there and there is no onsite food or drink but plenty of places within walking distance for that and you can bring your own which was extremely economical.
50th Birthday Family Vacation
Wonderful location, best unit, fully stocked, clean, and quiet. I would rebook again. Our unit was garden facing but we were still able to see the ocean. Fully stocked kitchen, beds were comfortable, had beach chairs for us to use. The beach was accessible even though there was some minor repair’s happening. Pool was small but nice.
Perfect Family Spot
This was the perfect place for a family vacation. My multigenerational family of 10 rented 3 units. All had ocean views in buildings 3 and 4. One was on the 2nd floor, one on the 5th and one on the 6th. All had beautiful views and nice large balconies. The condos are well equipped with everything you need for basic cooking and personal care. You never know what you are going to get with a condo rental, but we were all very pleasantly surprised. The bathrooms had plenty of soap, shampoo, conditioner, toilet paper and tissues. The kitchen had plenty of dish soap, paper towels, dishwasher soap, etc. The laundry room even had detergent. The condos are run more like a hotel with bell service and room cleaning every 3 days. They will even carry your groceries up for you. There are chefs on site to BBQ whatever you want with their special seasoning. There were plenty of pool chairs and beach chairs available, even during the busy Thanksgiving break. The location is great. The beach erosion was not nearly as bad as we had heard. There is great snorkeling if you swim out a bit. You can walk to Whaler’s Village in a matter of minutes. Ka’anapali Ali’i was far more comfortable than a hotel. I would highly recommend it for a great family vacation.