JW Marriott Venice Resort and Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2578 reviews

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  ⭐️⭐️⭐️⭐️⭐️ JW Marriott Venice — A Private-Island Escape with Five-Star Soul

  Our stay at the JW Marriott Venice was absolutely unforgettable — a perfect blend of luxury, serenity, and that unmistakable Venetian magic. From the moment we arrived by boat, gliding up to the hotel’s stunning private dock, we knew this was going to be a special experience. Set on its own private island, the property feels like an oasis away from the bustle of Venice, yet close enough to enjoy the beauty and energy of the city whenever you choose. The balance is perfection. The service was impeccable throughout our stay. Warm, polished, attentive — the kind of hospitality that feels genuinely thoughtful, not scripted. Every interaction reinforced why this hotel has such a stellar reputation. Upon arrival, we were upgraded to a beautiful room with a private terrace, and it became one of our favorite spaces. Bright, modern, and airy, with views that made morning coffee and evening spritzes feel cinematic. The rooftop pool is a highlight — panoramic views of Venice, stylish loungers, and a peaceful atmosphere that feels worlds away from the crowds. Watching the lagoon sparkle from above is a moment we won’t forget. The hotel’s free shuttle boat, running every half hour, made exploring Venice effortless. Whether we wanted to wander the winding streets, enjoy a late dinner, or catch a sunrise gondola ride, the connection to the city was seamless. Everything about the JW Marriott Venice feels refined, modern, and beautifully considered — a contemporary complement to the timeless charm of the city. If you’re looking for a luxurious Venetian experience with space to breathe and room to unwind, this is the place. A private-island haven with world-class service — we can’t wait to return. ✨🇮🇹

  Nov 17, 2025
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  We would stay here again.

  I have nothing negative to say about the JW Marriott except our room was in need of an update. The rug was worn and the hallway had seen better days. We were on a pre cruise stay with Viking. This hotel is a gold mine with many Viking ships using this location as one of their pre /post cruise hotels. Thus the lobby was often crowded with travelers. Other than that, the concierge was excellent and the excursions they offered were great. I highly recommend taking advantage of these opportunities. We had a private 2 hour tour at our choice of time. They also offered a special trip to Murano for a reasonable price. It was a highlight of our stay to use their private boat. The shuttle to and from San Marco was very convenient and reliable. I would stay here again as not part of a cruise as we are Bonvoy titanium elite level and our room would be much nicer I’m sure. The grounds were also beautiful.

  Nov 11, 2025
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  Just ok hotel, 4-star property on an island.

  The hotel in November is not as pictured everywhere. It feels cold and not very pleasant. The boat ride is 15 minute walk from St Marks and it’s not in those nice pretty boats they advertise, just regular boat taxi, just smaller. They go every half hour but at 2pm, 3pm, 4pm only one boat per hour. The rooms are fine with big balcony but useless when it’s cold outside, beds are good, toiletries are ok, bathroom and very nice slippers. Breakfast quality was just ok, definitely not a five star. Maybe a four star. Some days the breakfast area was packed with Viking cruise people (they are there a lot). The hotel provides you with complimentary water bottles (glass, unlimited) and umbrellas if it rains. Watch out for bugs and moths in the room. The staff was polite and courteous. Overall I wouldn’t stay there, inconvenient ride. Maybe it’s better in the summer when pool is open but I don’t go to Venice for the pool. St Regis was by far better property. JW Venice is not a five star. It’s a four star. It should be a regular Marriott, not JW.

  Nov 04, 2025
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  Best Customer Service. Trust me, I am a concierge for a luxury hotel.

  Lovely resort with great food. It was raining so we didn't explore many of the offered amenities. However, the SERVICE is what made our stay! I am the lead concierge for a 5-star resort in Deer Valley Utah, and I cannot say enough nice things about the staff. Marco, who checked us in, was so friendly and helpful. We saw him a couple of times in the short period we were there and he made sure to check on our stay and experience. Lara and Emit from the breakfast were incredible. Lara went out of her way to get me the gluten free figs that I liked so much the first day, I couldn't believe she remembered me. She also checked with the chef and got back to me about the delicious filling they had. And Emit was so attentive and friendly. My husband hugged him both days after breakfast. We love nice hotels and good service, but when the service is exceptional, it makes all the difference.

  Oct 30, 2025
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  Improve interior design, paint, furniture and amenities.

  My wife and I recently traveled to Venice, Italy, where we stayed at the J W Marriott Resort and Spa. The grounds are very well maintained and the on-sight restaurants were exceptionally good. The lobby area was bright and inviting, but for us that's where our positive experience of the property ended. The seating throughout the lobby is dated, and if lacks that clean modern feel that can be found at other JW Marriott hotels. Prior to this becoming a hotel resort, it was a hospital that treated patients with pulmonary diseases. The hallways on all floors were dark grey and gloomy, very institutional feel. Not the bright vibrancy that you find at other Marriott hotels. We stayed in a one bedroom that felt more like an old Soviet style government building, very utilitarian feel. There were no towel hooks to be found anywhere in the bathroom, and no dresser draws for our belongings. Given that we have Bonvoy Platinum status, it was never acknowledge by staff at check in. We thought we would at least get free bottled waters, but that never happened. The staff would benefit from on-going customer service training. The room was dimly lit, no accent pieces to give the place a welcoming feel. No gift shop on the premises where guest could purchase essentials, (soap, toothpaste, aspirin). They do however, have a store, or shop where guest can buy art and other items that appeared to be more for display than anything any guest would purchase on a whim. The 2 day stay was a disappointment. I'm not sure JW Marriott executives would agree that this property reflects the standard of luxury that is found at any of their other properties. The JW Marriott brand is much better than what this property has to offer. Would not recommend.

  Oct 29, 2025