Resort Details
- BeachWalkWhether you're poolside or on the beach, our lunch destination is perfect for an energizing meal. Satisfy your cravings with our variety of deluxe sandwiches, fresh salads, tropical cocktails and Caribbean specialties at our Cancun restaurant with a view.
- Bella CandelaOur Cancun, Mexico restaurant where you can enjoy the warm candle lights representing pureness, balance and protection. Guests can expect exquisite shareable plates and a culinary journey around Italy creating an experience of the highest level.
- Bravio Spanish CuisineDiscover and unleash the strength of your soul through a culinary journey to Spain. To be brave is: to dare to change, to take risks and to dare to live experiences. Because we all have a brave side that leads us to challenge limits.
- Gift Shop and 750 PizzeriaFor those on the go, our one-stop-shop is suitable for all of your souvenirs and quick snack needs. After buying items from our gift shop, treat yourself to New York-style pizza, empanadas, gelato, espresso and refreshing beverages at 750 Pizzeria.
- Gustino Italian GrillOur Italian restaurant in Cancun, Mexico includes a lively and welcoming atmosphere. Enjoy an unforgettable dining experience with a variety of homemade pasta, freshly baked pizzas, top-notch cuts of meat and a collection of wines and signature cocktails.
- La 16 SpeakeasyInside BravÃo you will also discover La 16, the first and only Speakeasy bar in Cancun, Mexico at the JW Marriott. La 16, named after Mexico's independence day.
- Mediterranean CuisineWelcome to our Mediterranean haven in Cancun, where timeless flavors meet history. Inspired by ancient prophetesses, we honor Greece, France, and Arabic cultures with dishes that celebrate divine voices and culinary artistry.
- Sasi ThaiOffers a modern culinary style based on Thai cuisine specialties with authentic bungalows where you will enjoy the best sunset view in Cancun while you taste some of our signature dishes accompanied with our exotic desserts and refreshing cocktails.
- 24-hour front desk
- Accessible facilities
- Beauty shop/salon†
- Bookstore,Offsite†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- 24-hour front desk
- Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Beauty shop/salon†
- Bookstore, Offsite†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Dry cleaning†
- Elevators
- Executive floor
- Exercise gym
- Express check-in
- Express check-out
- Food and beverage outlets†
- Free parking
- Front desk
- Full service housekeeping
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless
- Housekeeping - daily
- Ice machine
- Indoor pool
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking
- Outdoor pool
- Parking
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- Sauna
- Room access through interior corridor
- Spa†
- Tennis court
- Translation services†
- Travel agency†
- Valet cleaning†
- Valet parking
- Valet same day dry cleaning†
- Video review billing
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Business Center†
- Copier
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Fitness center on-site †
- Gym †
- Health club
- Indoor pool †
- Jet-ski †
- Outdoor pool †
- Pool †
- Sauna †
- Spa †
- Tennis court †
- Whirlpool †
- Children's program, offsite †
- Mountain biking trail †
- Water-skiing †
- Gran Tlaco @ Xcaret Ecological Park
- Interactive Aquarious
- Planeta Kids Cancun
- Cinepolis Cancun
- Plaza Las Americas Shopping Mall - Movies, Restaur
- Kukulkids
- Dolphinaris
- Wet n'Wild
- Xplor by Xcaret
- XCARET
- Underwater Museum of Art
- Mayan Museum
- Ventura Park
- XCARET
- Xel-Ha Park
- Aquaworld Tours
- Interactive Aquarium
- Tulum Mayan Ruins
- Cancun
- Cancun
- Jungle Tour (half day) - On-Site Tour Desk
- Xcaret Eco Park (Full Day) - On-Site Tour Desk
- Coba Archeological Site- On-Site Tour Desk
- Chichen Itza (Full Day) - On-Site Tour Desk
- Xel-Ha (Full Day) - On-Site Tour Desk
- Isla Mujeres - On-Site Tour Desk
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Jan 26, 2026
Great Experience!
We've been going to Cancun for 20 years, but this was our first time at the JW and it was AMAZING! The property is absolutely beautiful, the staff are incredibly attentive and friendly and restaurants on property were delicious! We stayed on Club 91 which we would highly recommend - the multiple presentations throughout the day were thoughtful and tasty and the open bar is a nice touch. We got a 90 minute couples massage at the Spa which was a real treat - the spa staff were great the spa is gorgeous. Specific shoutouts to Ambar at the Front Desk, Adrian & William down at the Pool, Franco, Camilla, Eduardo, Krystal on Club 91. They were all super friendly and made for a really special experience. Can't wait to visit again!
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Jan 24, 2026
Better than All-Inclusive
This is the first time we have gone to a Mexico resort that wasn’t all-inclusive, and it is likely that we will go back next year. We were able to get a $350/night rate through Priceline, and figured if we spend $200 on food every day, it would be equivalent to All-Inclusive price of $550 per night. Great decision! Hotel standards were so much higher, and there are plenty of elegant restaurants that face the bay (sunsets) that we walked to most nights. Pros: Incredible service, plush mattresses on chaise lounges, Good restaurant variety on and off site. Proximity to the beach: less than 100 yards from pool to beach. Beautiful blue water (Look on Google Earth to see how blue the water is on the “Hotel Zone”. Bluer than most Mexican shores). Neutral: Room and bedding are very nice, but not a step above All Inclusive that we were used to. Prices for food were about what you would pay in the states, and great quality. Cons: My only comment is that the Breakfast Buffet is over priced. After paying $45 PP on the first morning, we ordered a-la-carte the rest of the mornings and got plenty of food for half the price.
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Jan 23, 2026
Fabulous hotel
The hotel is fabulous and the staff is so friendly and helpful. Food and drinks are excellent also. Stephanie and Enrique Olvera at Gustino Italian Grill took wonderful care of us every time we ate at this restaurant and at Brava Efren took amazing care of us. Efren runs circles around everyone he is so good. These 3 employees and many more are what make the JW Cancun so nice. You won’t be disappointed if you stay here.
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Jan 23, 2026
Platinum Bonvoy honest review
We travel extensively and hold Lifetime Platinum status with Marriott, with over 700 nights stayed worldwide. This was our seventh stay at this property, traveling sometimes with my wife and sometimes with our kids. If there is one place where you can truly relax and feel at home, it’s the JW Marriott Cancun. The property is top-notch, and the people make all the difference. Miguel Flores, in particular, truly manages guest happiness. If anything ever feels less than perfect, speaking with Miguel will immediately make you feel cared for and at home. No matter the situation, he always ensures concerns reach the right person and are handled properly. We sincerely hope he continues working at this property for many years, as his presence makes a remarkable difference. Ricardo Patel, and Gabriel are truly the best waiters at the breakfast restaurant — at this point, I’d honestly call them friends. They are genuinely kind, attentive, and always willing to help, which makes every morning a pleasure. At Gustino restaurant, Gustavo and the manager Roberto are top-notch, consistently providing outstanding service and making each visit a great experience. Everyone is amazing and as we are leaving I want to say huge thank you to all JW workers and particularly Miguel Flores for taking great care about us
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Jan 21, 2026
Best stay ever
This was our second time here in Cancun and in this hotel, same as the first time extremely kind staff and super clean environment. A very special thanks to Beatriz and the staff at 750 pizzeria for making my daughter’s birthday feel extra special. This hotel helps provide some of the Best experience!
- AdvisoryThis hotel is NOT an all inclusive property.
- AdvisoryThe following mandatory hotel-imposed fee is charged and collected by the hotel at check-out. Resort fee: $35 USD (Plus Tax) per room per day. This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 72.62 Mexico Pesos (approx. $3.80 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 13