Resort Details
- BeachWalkWhether you're poolside or on the beach, our lunch destination is perfect for an energizing meal. Satisfy your cravings with our variety of deluxe sandwiches, fresh salads, tropical cocktails and Caribbean specialties at our Cancun restaurant with a view.
- Bella CandelaOur Cancun, Mexico restaurant where you can enjoy the warm candle lights representing pureness, balance and protection. Guests can expect exquisite shareable plates and a culinary journey around Italy creating an experience of the highest level.
- Bravio Spanish CuisineDiscover and unleash the strength of your soul through a culinary journey to Spain. To be brave is: to dare to change, to take risks and to dare to live experiences. Because we all have a brave side that leads us to challenge limits.
- Gift Shop and 750 PizzeriaFor those on the go, our one-stop-shop is suitable for all of your souvenirs and quick snack needs. After buying items from our gift shop, treat yourself to New York-style pizza, empanadas, gelato, espresso and refreshing beverages at 750 Pizzeria.
- Gustino Italian GrillOur Italian restaurant in Cancun, Mexico includes a lively and welcoming atmosphere. Enjoy an unforgettable dining experience with a variety of homemade pasta, freshly baked pizzas, top-notch cuts of meat and a collection of wines and signature cocktails.
- La 16 SpeakeasyInside BravÃo you will also discover La 16, the first and only Speakeasy bar in Cancun, Mexico at the JW Marriott. La 16, named after Mexico's independence day.
- Mediterranean CuisineWelcome to our Mediterranean haven in Cancun, where timeless flavors meet history. Inspired by ancient prophetesses, we honor Greece, France, and Arabic cultures with dishes that celebrate divine voices and culinary artistry.
- Sasi ThaiOffers a modern culinary style based on Thai cuisine specialties with authentic bungalows where you will enjoy the best sunset view in Cancun while you taste some of our signature dishes accompanied with our exotic desserts and refreshing cocktails.
- 24-hour front desk
- Accessible facilities
- Beauty shop/salon†
- Bookstore,Offsite†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- 24-hour front desk
- Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Beauty shop/salon†
- Bookstore, Offsite†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Dry cleaning†
- Elevators
- Executive floor
- Exercise gym
- Express check-in
- Express check-out
- Food and beverage outlets†
- Free parking
- Front desk
- Full service housekeeping
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless
- Housekeeping - daily
- Ice machine
- Indoor pool
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking
- Outdoor pool
- Parking
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- Sauna
- Room access through interior corridor
- Spa†
- Tennis court
- Translation services†
- Travel agency†
- Valet cleaning†
- Valet parking
- Valet same day dry cleaning†
- Video review billing
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Business Center†
- Copier
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Fitness center on-site †
- Gym †
- Health club
- Indoor pool †
- Jet-ski †
- Outdoor pool †
- Pool †
- Sauna †
- Spa †
- Tennis court †
- Whirlpool †
- Children's program, offsite †
- Mountain biking trail †
- Water-skiing †
- Gran Tlaco @ Xcaret Ecological Park
- Dolphinaris
- Kukulkids
- Cinepolis Cancun
- Planeta Kids Cancun
- Wet n'Wild
- Interactive Aquarious
- Plaza Las Americas Shopping Mall - Movies, Restaur
- Xplor by Xcaret
- XCARET
- Underwater Museum of Art
- Mayan Museum
- Ventura Park
- XCARET
- Xel-Ha Park
- Aquaworld Tours
- Interactive Aquarium
- Tulum Mayan Ruins
- Cancun
- Cancun
- Coba Archeological Site- On-Site Tour Desk
- Isla Mujeres - On-Site Tour Desk
- Xcaret Eco Park (Full Day) - On-Site Tour Desk
- Chichen Itza (Full Day) - On-Site Tour Desk
- Xel-Ha (Full Day) - On-Site Tour Desk
- Jungle Tour (half day) - On-Site Tour Desk
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Feb 11, 2026
Perfect hotel
Beautiful hotel. Our room was perfect and looked like it was just painted. We had a very large bathroom with separate toilet, and shower. The room was made up 2x a day. Good size balcony overlooking the ocean and grounds .mattress and pillows were wonderful too. The service from all the employees was impeccable. Especially for Hildago and Rafael at the pool area bring us lunch and what're else we wanted.they are all so friendly . The beach is beautiful and kept very clean . The food is delicious too. Especially in Gustavo's (Italian/fish ) restaurant . The restaurant is beautiful and they have an amazing violinist some nights. I can't say enough good things about this hotel. It deserves 10 stars! We will be back and I told all my friends about it. We are well traveled so I know a good hotel when I see one !
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Feb 09, 2026
Top notch resort with personable staff.
The resort is spotless and we enjoyed the impeccable service from all staff we encountered. I liked that it wasn’t AI so we could enjoy different restaurants and cuisine of our choosing. Our room was spacious and beautiful. Our view (south side) looked straight out to the beautiful beach and ocean. There are plenty of beach chairs and palapa umbrellas for shade to keep everyone comfortable. The pools are interconnected which makes for a pleasant experience as you are not running into people all of the time. They have 3 hot tubs and an adults only pool but there are very few chairs there and they fill up quickly! The staff at the pool were personable and always ensured we had our drinks and food promptly. We ate a delicious meal at Gustino Italian Grill. The lasagna and shrimp risotto were excellent. The guacamole station every evening at 5:00 was a nice appetizer before dinner. Breakfast was a buffet and expensive. We could not eat $40 worth of food so instead enjoyed a sausage egg McMuffin each morning at the McDonalds a five minute walk away. lol. We throughly enjoyed our stay and would return!
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Feb 08, 2026
Great 5 star hotel right on the beach
We stayed here a few weeks ago. The hotel rooms are beautiful and spacious. Everyone was friendly and service was excellent. Food at the pool was great and we were able to get an ocean facing cabana very easily. The pool was heated and service at the pool in general was fast and easy.
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Feb 07, 2026
One of the best hotels I’ve ever stayed at!!
I cannot say enough about how much I enjoyed staying at this hotel! The rooms and the resort are very nice and clean. The resort staff was VERY welcoming from the moment I walked in. The massage I received from Juan was excellent. The most favorite part of my stay was the pool area. The food and service were excellent. A huge shoutout to Benjamin and Rafael. They made my stay all the more magical. I cannot wait to come back!
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Feb 03, 2026
Manuela pool service = Exceptional!
I had the pleasure of visiting for a work trip. We loved every bit of our experience at the JW Marriott and wanted to give a special shoutout to Manuela, our pool service gal. She was exceptional!
- AdvisoryThis hotel is NOT an all inclusive property.
- AdvisoryThe following mandatory hotel-imposed fee is charged and collected by the hotel at check-out. Resort fee: $35 USD (Plus Tax) per room per day. This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 72.62 Mexico Pesos (approx. $3.80 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 13