Indulge in a revitalizing retreat at one of the best Cancun luxury resorts, JW Marriott Cancun Resort and Spa where you will discover personalized services, 447 modern rooms with private balconies, 74 elegant suites that highlight the Mexican Caribbean experience. Enjoy spacious accommodations with shades of sand, gastronomic variety and privileged access to the most attractive destinations. Explore the historical Mayan ruins nearby and experience the area's lively clubs and bars. Watch the sunrise over the blue Mexican Caribbean Sea, unwind with a dip in the infinity pool, retreat to a beachfront Bali daybed or pursue a little wellness at our world-class Mayan-inspired spa Sens-yah. Relish with our five international restaurants, Sasi Thai, Gustino Italian Grill, Bella Candela, Bravio Spanish Cuisine and La 16 Mexican Cuisine. The only thing left to do is toast to it all with creative craft cocktails offerings from the JW Lobby Bar?s 150 Margaritas Menu. Check out our Cancun resort deals today.

Property Information

Year Built: 2001
Last Renovation: 2019
Floors: 14
Nonsmoking rooms: 447
Suites: 74
Total rooms: 373
Total rooms and suites: 447

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory This hotel is NOT an all inclusive property.
Advisory The following mandatory hotel-imposed fee is charged and collected by the hotel at check-out. Resort fee: $35 USD (Plus Tax) per room per day. This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.
Advisory The state of Quintana Roo will be charging a sanitation tax of 72.62 Mexico Pesos (approx. $3.80 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 13

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 1278 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Just Fabulous. Incredible resort in Cancun , Zona Hotelera !

    After being severely disappointed for one night at an Adult " all inclusive" I decided to make the right decision and switch to the JW Marriott. As a Titainium elite with Marriott it was definitely the right one. The property is gorgeous. Clean and magnificent. The location is superb. The beach and crystal blue waters are to die for. Each room is spacious and the balconies are some of the largest I have experienced from which to see both the sunrise and sunsets. I was offered a few choices as a gift becuase of my status. If you are an eleite with Marriott absolutely choose the BREAKFAST. One of the best brekfast buffets i have experienced anywhere in the world. Classic breakfast buffet but with mexican and chinese accents. Our servers SERGIO and his buddy Eleasar ( Chunga) were SUPERB. My coffee was never empty, when we would come back to the table they would grab our plates to help us, any request was filled pronto. They helped make the experience great. above and beyond service. This is the happiest staff I have encountered. A happy staff equals great service and a great stay. We chose not to leave the property on a few nights and were glad we stayed. Gustino--the italian restuarant is as god as ANY upscale Italian in Cancun. Bravio , the spanish option has the best filet we ever ate outside of a top steak house. The secret is the " Speak Easy"....with a secret enterance....fabulous bar....and also great menu. the TACOS were incredible and authentic. Don't be sucked in to some of these other " all inclusives". The JW is classic, elegant, and timeless. Total relaxation. WE WILL RETURN SOON.

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    January 2025 beach trip

    We have had a fantastic week at the JW Marriott in Cancun! The entire staff from the front desk, the pool staff, the breakfast crew in the Bravio restaurant and the room service staff are completely dedicated to making our stay 1st class! Elezar at breakfast tempered us and gave us first class service! Giovanni and Adrian made our mornings and totally prepared our chairs for a full day at the pool! Raul, Alvaro, and Manuela saw to our comfort with food and drink around the pool. The staff have been amazing! We have had a great stay and will definitely come again!

    Jan 17, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Mixed Experience at Peak Season - Better During Off-Season

    This expansive Marriott property maintains high standards for cleanliness and service. The facilities are well-kept, and staff generally provides good service. However, our post-New Year stay revealed some significant challenges with overcrowding. The main issues stemmed from peak season occupancy: by noon, all pool chairs were claimed (both at adult and regular pools). Strong coastal winds made beach time uncomfortable, and the breakfast buffet turned into a hectic experience with long waits for tables. Note that Platinum Plus status benefits don't extend to lounge access here - it requires additional payment. Unfortunately, one of our party became ill (likely from the crowded breakfast setting, which felt like a feeding frenzy at a Zoo, though this could happen anywhere with such high volume). Bottom line: While this hotel has good bones and potential, I'd strongly recommend visiting during off-season. The holiday period crowds significantly impact the experience and make it difficult to enjoy the facilities you're paying for. Consider your timing carefully when booking.

    Jan 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing stay and resort

    We just returned from our first time at the JW Marriott Cancun and we couldn't have had a better time. From the second we arrived, we felt at peace and were treated like royalty. The beach and pools were amazing. The staff were all warm and welcoming and ready to help with anything. We are Titanium Elite and enjoyed the complimentary breakfast each morning. The breakfast choices were amazing. The pool and beach bars and servers are top notch as are the hotel bar servers. So many smiling, happy faces. We enjoyed dinners at Gustinos and Sasi Thai and their staffs also were excellent as was the food. Our rooms were spacious and quiet with outstanding views. We took our 20-something-year-old daughters and they loved everything about it as well. This was an excellent choice for us and we appreciate the outstanding service we received during our stay. Can't wait to return.

    Jan 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Hotel for grown-ups offering peace & quiet

    Beautiful hotel & beach, peace and quiet (not the 20-something party crowd) - loved Club 191, great value for the money. Some conferences, so travel in off season recommended. Not great for children, go next door to the "regular" Marriott.

    Jan 10, 2025
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319