Resort Details
- BeachWalkWhether you're poolside or on the beach, our lunch destination is perfect for an energizing meal. Satisfy your cravings with our variety of deluxe sandwiches, fresh salads, tropical cocktails and Caribbean specialties at our Cancun restaurant with a view.
- Bella CandelaOur Cancun, Mexico restaurant where you can enjoy the warm candle lights representing pureness, balance and protection. Guests can expect exquisite shareable plates and a culinary journey around Italy creating an experience of the highest level.
- Bravio Spanish CuisineDiscover and unleash the strength of your soul through a culinary journey to Spain. To be brave is: to dare to change, to take risks and to dare to live experiences. Because we all have a brave side that leads us to challenge limits.
- Gift Shop and 750 PizzeriaFor those on the go, our one-stop-shop is suitable for all of your souvenirs and quick snack needs. After buying items from our gift shop, treat yourself to New York-style pizza, empanadas, gelato, espresso and refreshing beverages at 750 Pizzeria.
- Gustino Italian GrillOur Italian restaurant in Cancun, Mexico includes a lively and welcoming atmosphere. Enjoy an unforgettable dining experience with a variety of homemade pasta, freshly baked pizzas, top-notch cuts of meat and a collection of wines and signature cocktails.
- La 16 SpeakeasyInside BravÃo you will also discover La 16, the first and only Speakeasy bar in Cancun, Mexico at the JW Marriott. La 16, named after Mexico's independence day.
- Mediterranean CuisineWelcome to our Mediterranean haven in Cancun, where timeless flavors meet history. Inspired by ancient prophetesses, we honor Greece, France, and Arabic cultures with dishes that celebrate divine voices and culinary artistry.
- Sasi ThaiOffers a modern culinary style based on Thai cuisine specialties with authentic bungalows where you will enjoy the best sunset view in Cancun while you taste some of our signature dishes accompanied with our exotic desserts and refreshing cocktails.
- 24-hour front desk
- Accessible facilities
- Beauty shop/salon†
- Bookstore,Offsite†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- 24-hour front desk
- Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Beauty shop/salon†
- Bookstore, Offsite†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Dry cleaning†
- Elevators
- Executive floor
- Exercise gym
- Express check-in
- Express check-out
- Food and beverage outlets†
- Free parking
- Front desk
- Full service housekeeping
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless
- Housekeeping - daily
- Ice machine
- Indoor pool
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking
- Outdoor pool
- Parking
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- Sauna
- Room access through interior corridor
- Spa†
- Tennis court
- Translation services†
- Travel agency†
- Valet cleaning†
- Valet parking
- Valet same day dry cleaning†
- Video review billing
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Business Center†
- Copier
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Fitness center on-site †
- Gym †
- Health club
- Indoor pool †
- Jet-ski †
- Outdoor pool †
- Pool †
- Sauna †
- Spa †
- Tennis court †
- Whirlpool †
- Children's program, offsite †
- Mountain biking trail †
- Water-skiing †
- Gran Tlaco @ Xcaret Ecological Park
- Dolphinaris
- Planeta Kids Cancun
- Kukulkids
- Plaza Las Americas Shopping Mall - Movies, Restaur
- Cinepolis Cancun
- Interactive Aquarious
- Wet n'Wild
- Xplor by Xcaret
- XCARET
- Underwater Museum of Art
- Mayan Museum
- Ventura Park
- XCARET
- Xel-Ha Park
- Aquaworld Tours
- Interactive Aquarium
- Tulum Mayan Ruins
- Cancun
- Cancun
- Jungle Tour (half day) - On-Site Tour Desk
- Xcaret Eco Park (Full Day) - On-Site Tour Desk
- Chichen Itza (Full Day) - On-Site Tour Desk
- Isla Mujeres - On-Site Tour Desk
- Xel-Ha (Full Day) - On-Site Tour Desk
- Coba Archeological Site- On-Site Tour Desk
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Dec 31, 2025
Fun stay with the kids
We stayed at JW Marriott Cancun Resort & Spa, from December 22nd through December 31st, and once again this resort exceeded every expectation. This is our 5th time in six years coming here, the staff and service are truly exceptional. From the moment you arrive, they know you by name, make you feel genuinely welcomed, and take care of anything you may need—without hesitation. the Thai restaurant Sasi deserves special mention—absolutely delicious and a must-visit. The buffet is consistently fresh and well done, and the bars are fantastic with great service and atmosphere. Rooms are always clean and taken care of . A heartfelt thank you to some standout team members who made this stay even more special: • Ricardo at breakfast — always attentive, friendly, and welcoming • Fernando — consistently professional and helpful • Gilberto — exceptional service and genuine care Adrian at the pool and all the staff And lastly Miguel Flores guest relations manager always on top of things. Before I forget the kids activities they had daily were incredible. That staff that handles all of that did amazing.
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Dec 29, 2025
The best!
Excellent as always! Service is top notch, fitness room excellent, pool is great, pool service is excellent, Club 91 is top notch and walking distance to great restaurants!
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Dec 29, 2025
Beware of the Chair (situation)
The chair situation is insane. For price and selling a luxury experience you shouldn’t have to a) get up 430am (literally after the first day we set an alarm for one of us to get up to get pool chairs) or b) pay off one of the pool guys This isn’t some cheap motel or an all inclusive They say you can’t reserve and the pool “opens at 7” a lie. I watched guests paying people off this morning Half the chairs are comfortable half are old and broken down It’s unfortunate because it’s a great location, nice people working, good food and overall service But for a place that sells serenity and calmness -it’s not true. If I want to sleep in on vacation one morning I just have to accept I can’t enjoy the beach or pool. For this price point and selling luxury it should not be a payoff cattle call at 5 am . Great hotel but not worth coming back- if they figured out the chair thing I would but for the cost - not worth it until they fix this (and the elevators)
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Dec 28, 2025
Very nice but pool access is less than ideal.
The property is beautiful. Restaurants are plentiful and tasty. The staff across the resort is very helpful and always willing to listen. My only complaint was access to the pool. The pool chair situation is for lack of a better word : ghetto fabulous. The chairs are mixed 1/2 are comfortable and the others are plastic. The chairs by the pool are gone by 6:45am. I’m told there is a policy where vacant chairs are turned over but this simply doesn’t happen. Until management addresses the issue it will be the primary complaint. Also, stating that they are near capacity is not something any customer cares about when they happily jack the prices over the holidays.
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Dec 25, 2025
Jw Market
When I went into the Jw Market I met Beatriz Velasco. She was kind and gave my brother and I free ice cream for christmas. She made the experience so fun. what a sweet lady. thank you!
- AdvisoryThis hotel is NOT an all inclusive property.
- AdvisoryThe following mandatory hotel-imposed fee is charged and collected by the hotel at check-out. Resort fee: $35 USD (Plus Tax) per room per day. This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 72.62 Mexico Pesos (approx. $3.80 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 13