JW Marriott Cancun Resort and Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1479 reviews

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  Great hotel with stunning views and superior service

  This is a great hotel property with a staff to match! The hotel has spacious rooms with great views of the ocean and pool area. The hotel has numerous dining options from casual to elegant. Nearby are other great dining options with great views and food. We were particularly impressed with the friendly and professional staff. This was our third visit to the hotel and we will return!

  Mar 07, 2026
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  Exceptional Stay at JW Marriott Cancun — We Can’t Wait to Return!

  ⭐⭐⭐⭐⭐ Absolutely Incredible Stay at JW Marriott Cancun! Our stay at the JW Marriott Cancun was truly unforgettable. The resort is absolutely beautiful, and from the moment we checked in, the customer service was outstanding. Every interaction felt warm, genuine, and focused on making our experience special. We booked a room with Club 91 access, and it was worth every moment. The entire Club 91 team consistently went above and beyond. A huge thank‑you to Eduardo, Krystal, Mario, Francisco, Camila, and Franko—each of them made us feel welcomed and cared for. They were attentive, engaging, and always ensured we had everything we needed. Club 91 elevated our stay in every way, and the staff truly made the experience exceptional. We will definitely be returning next year. Highly recommend this resort to anyone looking for luxury, relaxation, and top‑tier service.

  Mar 06, 2026
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  3rd year going here

  Wonderful hotel in beautiful Cancun and most importantly, excellent service. Jacet was the main fellow who waited on our every need by the pool. The others were also attentive. The food ordered by the pool, the breakfasts, and the Speakeasy were our favorite restaurants. Delicious and choices galore. We also enjoyed the lobby bar the bar tenders, and our 2 favorite servers were Brenda and (cannot recall her coworkers name). We also rented a pool cabana one day it was a relaxing experience with spectacular views of the beautiful GULF OF MEXICO 🇲🇽 ❤️❤️

  Mar 05, 2026
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  Always a great stay

  I’ve stayed here multiple times over the years and it’s always been wonderful. This time we were celebrating my husband’s 40th Birthday. The staff made him feel so specifical throughout our stay - acknowledging his birthday throughout our stay with treats and warm wishes. The hotel is pretty. The staff and service is outstanding. Very friendly and nice - not in a “fake” customer service-y way, but they were all very genuinely nice and friendly. We had a great time and look forward to staying here whenever we’re in Cancun. I should mention I have previously stayed at both Hilton Resorts, and The Fiesta Grande Americana in Cancun on previous work trips and the JW Marriott blows them all out of the water every time.

  Mar 04, 2026
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  Club 91 the best experience

  Club 91 is a must. Service is top notch along with a great breakfast, lunch and dinner every day - food was outstanding almost every day - well worth it! One of the best I have seen. I am platinum but didn’t quite understand what level got access and what didn’t - seemed like a mix talking with others. Disappointing was the pool and chair availability - it was full every day and had to go to the beach some days. Went to Marriott for Mikados which I have done every year but will never go back again - quality of meat was not great - one person at our table even asked if it was pork! Very light colored and didn’t even taste like a good beef like in the past. If they are going to have paying customers over there, they should either step it back up or offer one for all inclusive and one for paying - so disappointed. I always take a group over and everyone was dissatisfied this year. Hope something changes before next year! Experience at JW was good otherwise.

  Mar 03, 2026