Resort Details
- The Grand Cellaran exclusive cellar with more than 200 wines importedfrom the most prestigious world wine regions
- Various Lounges/BarsEl Mirador - Lobby bar
Sirenita - Aqua Bar
Rhapsody - Music Bar
Esplendido - Smoke bar
Coliseo - Theater Bar
Health Bar - Various Restaurants2 buffets, including the popular Bella Vista Restaurant and La Brisa Restaurant.
4 a la carte restaurants, 2 of which include fabulous sea views. 1 pool restaurant is also available. Enjoy delicious cuisine at:
- Venecia, Italian restaurant
- L'atelier, Gourmet restaurant
- Haiku, Japanese restaurant
- Tony's, Surf & Turf restaurant
Please contact guest services upon arrival for complete details.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services
- Internet Access†
- Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Bike rental
Complimentary bike tours.
- Direct access to a beach
- Fitness center on-siteFit & Fun fitness program.
- General
Other activities include aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Golf †18-hole P.B. Dye golf course.
Green fees and carts are at an additional charge ($). - Hot tub6 outdoor hot tubs.
- Leisure FacilitiesOther activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Motorized Water Sports †Jet skis are available.
- Non-Motorized Water SportsKayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling.
- PoolThere are 3 pools on site, including an activity pool and a lake pool. This property has swim-up bars.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 2 tennis courts on-site. All courts are lit and feature complimentary use.
- On-site Entertainment
Live nightly shows in theater/disco/casino
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10266 reviews
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Feb 26, 2026Winter escape
My spouse and I have made approximately 4 trips to this particular resort. The resort itself spares no expense in beauty and professional, friendly staff that thrives in excellence and detail. We’ve been to this area approximately 50 times in the past 30 years and would rate this location as one of the best I’d like to thank the Iberostar staff for making this resort stand out above the rest, and make a vacation experience exceptional. Chuck and Carol Jones
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Feb 25, 2026
Fantastic resort, will definitely be back
This resort is amazing! The staff are super friendly. Fabian is great on the animation team. Paola has been a wonderful butler. The food is outstanding. Very clean resort too. We stayed in a butler ocean front suit. Gorgeous views.
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Feb 24, 2026
Wonderful every time
My husband and I have been visiting this resort almost every year since it opened…we say many times each visit “this never grows old” . We usually stay in building 70 or 71 because of the gorgeous view. We decided to stay in a villa this year. It was an amazing. There’s plenty of room in the beautifully decorated villa, a huge bathroom , private pool and two bikes to each villa. We didn’t think we could feel any more at home this resort, but the villa is truly a home away from home. Service is top notch from the butlers, servers and wonderful from desk staff. The shows are amazing. Every year a bit different. I’d say everyone should visit this resort just once, but that won’t happen because once will not be enough, You’ll be return guests as most people we met there are.
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Feb 23, 2026
Vacations
Mala, viri from the entertainment team and the whole team are amazing, they make us feel like in home. The activities and shows so far are great. The steak place with the variety of food is delicious. We really had a good time.
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Feb 22, 2026
Six Star experience - highly recommend !!!
We spent 10 days at this extroardinary resort - February 9 to 19 in building 70 oceanfront butler category - and highly recommend it for many reasons. We’ll highlight a few; First, the staff team is first rate, professional, caring and attentive to every detail, and always looking to improve and enhance the guest experience. That starts with leadership. Manager Fernando oversaw our experience superbly as did his capable team Sofia and Paulina. Our transfer, check in and orientation were flawless and we were on the beach by 1pm. The ultimate. The management team checked in on us several times during our stay and asked questions about how to improve, suggestions, recommendations etc. They listened and truly took our feedback as a means by which they could even better their high standards. The butler team of Karolina, Adrian and Benito were professional, warm, capable and attentive - always.They were attentive to detail, engaging and spoiled us rotten with catering to our big and small requests. Special note to Karolina who followed up constantly, ensured everything was perfect at all times and who did her utmost repeatedly to dazzle and delight us - with a smile and extreme professional competence. She went above and beyond and truly made our stay extra special. Special note to Ruben and Fernando and the team in building 70 who always provided good cheer, a kind word and a warm smile. Hugo coordinated our excursions very capably and also helped stick handle a small issue at the end of our stay with generosity and diligence. Rounding out the staff team, Daniel coordinated a beautiful Valentine’s evening that was memorable and top shelf on every measure. We loved having our custom smoothies attentively made every day with a smile and also our custom coffees crafted for us with care. Staff throughout our stay would engage with us and say hello and any time we had a room service delivery it was professionally and warmly provided. Beverage service on the beach was well managed as was all food & drink services throughout the property. We enjoyed three excursions and transport was capably overseen by Ricardo. Whenever we would visit the other 4 resorts nearby (say, to see the flamingos!) the drivers were cheerful and engaging and positive, again reinforcing the lovely tone provided by every single staff member we encountered on the property. Second, on to the facillities. Wow. Everything is immaculate and mint. Our suite was wonderful and overlooked the pristine beach that afforded plenty of loungers and spaces to relax. Turn down service, cleaning service were perfection. We enjoyed the quiet pool several times also and also the spa pool and facilities, including the steam room and sauna. The lobby and interior and exterior gardens are awe inspiring. The vibe is luxury, opulence and beauty that actually stunned us at times. The ultimate enviornment to unwind and truly relax nestled in magnificence. Third, the dining experience. We enjoyed the French, Italian, Mexican and Gala buffets, immensely. Room service was very high quality and warmly delivered. To forego issues with wait times, we would dine early at 6pm or later at 8pm or enjoy a beverage in the beautiful spaces. Fourth, the evening shows. Wow. The fireshow was outstanding! We attended three other shows that were incredible to enjoy - very professional and top tier entertainment. The shows were of the best caliber we have experienced in over 20 years of travelling. In summary, we endorse Joia Paraiso highly and can’t wait to go back. It is our GO TO across every measure!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed