Resort Details
- The Grand Cellaran exclusive cellar with more than 200 wines importedfrom the most prestigious world wine regions
- Various Lounges/BarsEl Mirador - Lobby bar
Sirenita - Aqua Bar
Rhapsody - Music Bar
Esplendido - Smoke bar
Coliseo - Theater Bar
Health Bar - Various Restaurants2 buffets, including the popular Bella Vista Restaurant and La Brisa Restaurant.
4 a la carte restaurants, 2 of which include fabulous sea views. 1 pool restaurant is also available. Enjoy delicious cuisine at:
- Venecia, Italian restaurant
- L'atelier, Gourmet restaurant
- Haiku, Japanese restaurant
- Tony's, Surf & Turf restaurant
Please contact guest services upon arrival for complete details.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services
- Internet Access†
- Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Bike rental
Complimentary bike tours.
- Direct access to a beach
- Fitness center on-siteFit & Fun fitness program.
- General
Other activities include aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Golf †18-hole P.B. Dye golf course.
Green fees and carts are at an additional charge ($). - Hot tub6 outdoor hot tubs.
- Leisure FacilitiesOther activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Motorized Water Sports †Jet skis are available.
- Non-Motorized Water SportsKayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling.
- PoolThere are 3 pools on site, including an activity pool and a lake pool. This property has swim-up bars.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 2 tennis courts on-site. All courts are lit and feature complimentary use.
- On-site Entertainment
Live nightly shows in theater/disco/casino
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10246 reviews
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Jan 21, 2026A fabulous week at a beautiful resort with top notch service!
We had a fabulous vacation at JOIA Paraíso earlier this month. Could not think of a single thing that was less than perfect - resort is beautiful, golf course in excellent shape and service levels top both from all employees. Special shout out to Fernanda and Shonny from The Club and Star Prestige Team. They were attentive and excellent in handling any questions or needs that we had throughout the week. We will be back!
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Jan 20, 2026
Vacaciones joia
Enjoyed each and everyone at this resort Fabian Monse Johnny Mala Alma y Jules Intertainer was the best aand made our stay so enjoyable. Thank you
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Jan 20, 2026
This place is amazing!
Spectacular rooms, views, grounds, maintenance & food. Our main allergy chef, Milylane, along with Yoary and other chefs, took such great care of us and helped assure my wife of food, free of gluten, since she has celiac disease. We often struggle when we travel, but this was a fantastic experience We will definitely be back!
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Jan 19, 2026
Paradise!!!
“We had an absolutely amazing vacation, and a big part of that was thanks to MalaFernanda from the animation team. From the very first day, she kept us active, engaged, and always smiling. Her crazy games, bracelet-making activities, and dance classes were so much fun and made every day exciting. She was always attentive, checking on us daily and making sure we knew about all the shows, evening activities, and live music in the lobby. Thanks to her energy, kindness, and dedication, our vacation became truly unforgettable. Thank you so much, Mala, for your incredible work and for making our stay so special
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Jan 18, 2026
Great place
We came to this resort for second time within two years. Both times in January, even weather is changeable, but still great. The resort itself is spectacular, very quiet, unbelievable clean. The beach is very well maintained , we had a few days seaweed but resort is doing great job to clean it. The huge pool is also in perfect condition Apart for having great food, nice restaurants, astonishing buffet, I cannot be thankful enough for personnel. Our butlers Benjamin, Fatima and Anna provided great feeling of being taken care on very high standard. Great people, friendly, professional and amazingly always available. Any requests or concerns are taking care of immediately, either way - information, fixing broken safe, inter resort transportation, spa reservation, anything.. Thanks again to them for making great vacation. In our previous visit, i needed a doctor help. The butlers handled it minutes.(resort has medical staff and ambulance 24/7, who would know without them). There is something minor what resort could pay attention, such as week or dead WIFI on the beach or generally outside of the room. I think some bars, snack stations, coffee shops located closer to the beach would be great. Not all restaurants open every day, its not big deal just FYI. But great buffet available everyday. My overall experience is great, even on comparison with neighbor resorts where we stayed before, such as Valentine and Secret. The worse part is price - the panoramic ocean front suite is quite expensive, but from another hand, there is no such thing offered in proximity.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed