Resort Details
- Cacao• Cacao is the best option for a quick breakfast or lunch or a little sweet at any time of the day, served in an old French-style. Casual and relaxed atmosphere, there is always warm, homemade, sweet and savory bread.• Premium coffee and deli snacks served in a casual and relaxed atmosphere.
- La Vista• Located on the top level of the resort, this Mexican and International restaurant offers daily à la carte breakfast andlunch with a stunning view of the continental area Isla Mujeres and the Cancun Hotel Zone.
- Mercado• Astonishing spot next to the pool, where guests can delight in a snack menu and open fire pizza grill. No special dresscode needed and even you can wear your swimsuit and get back to the fun immediately.• Serving grilled specialties with taco bar
- Sake• The culinary creations at Sake are an awakening experience for the senses, with an explosion of flavors foundthroughout Asia.• Pan-Asian specialties• 2 Teppanyaki tables for up to 10 people each one.
- SpeziaBreakfast
- UNIK The KitchenBreakfast
Hours: TBD Open day and eveningDescription: Elegant and chic rooftop restaurant serving light tapas during the day and a la carte cuisine in the eveningwith nighttime music and socialization. - VARIOUS BARS
The Temple• Sunset terrace and events with relaxing music• Open for special events
UNIK Sky Bar and Lounge• Rooftop bar and lounge
Isola• Lobby bar
Yacht Welcome Lounge• Welcome lounge check in for guests as well as external visitorso7:00 a.m. – 7:00 p.m.oBar for guests arriving and departing by seaoFrom 11:00 p.m. to 01:00 a.m., the venue transforms into an elegant Piano Bar, offering a refined ambiance for late-night relaxation.
Sharks• Pool bar
- Hamaca
The TopVibrant and awe-inspiring rooftop restaurant spanning both indoor and outdoor areas with stunning sunsets andbreathtaking views as well as evening DJs for an exhilarating night out. Guests and external visitors will enjoy anexcellent selection of mixology, grilled snacks, small plates and gourmet dining. - Wildfire Grill• Gourmet grilled specialties in a relaxing atmosphere will draw you in and whet your appetite.• Steakhouse• Chef’s Table.
- Currency exchange†
- Doctor on call†
- Elevators†
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Private dining for groups†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental †
- Golf †The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellentchoice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and arestaurant.
- Gym †
- Jet-ski †
- Shopping †
- Sightseeing tours †
- Snorkeling †
- Spa †
- Water activities †• SUP yoga• Paddleboard by sunset• Kayaking• Pedal boats• Water polo• Water aerobics• Bluewater Snorkeling• Scuba diving lessons• Scuba diving• PADI Diving Center
- Wine tasting †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1433 reviews
-
Dec 30, 2025An Amazing Luxurious Experience
Impression by Secrets is a great resort! Super luxurious, our private butlers David and Angel were super helpful during our stay. The many different pools and lounge areas made the resort feel not crowded and sometimes we had pools completely to ourselves. I have dietary restrictions and both our butlers and the restaurant staff were super accommodating! The dining options were delicious. There was also almost always nightly activities for after dinner. My favorites were the sunset catamaran cruise, the guide Franco was great he was also at Retro night the same night and really made sure everyone had a fun time, and the live salsa band, April taught me some salse step and it was super fun! Overall I loved my stay and can’t wait to come back!
-
Dec 30, 2025
5 Stars- Second to None
Where do I begin? The entire experience was second to none. The entire staff was unbelievable. More importantly, our two Butlers, David and Angel, were amazing. These guys truly care about your experience and we will be back because of them alone. I can’t thank them enough! Great job!
-
Dec 29, 2025Beautiful resort, but Service left something to be desired.
There were highs and lows to our stay at Impressions Isla Mujeres, which isn't something you want to say about a resort ~$1,700/night. The views, food, and amenities were excellent! While wait staff were most often attentive and engaging, there were a couple times our orders were forgotten in what felt like a low occupancy time. However, I found the butler system especially frustrating to make dinner and activity reservations. There were times requests were unanswered/unconfirmed or vaguely confirmed/declined hours after asking. After the second day our room’s bottled water, coffee, and toiletries (like shower cap) stopped being replenished, along with juices and wine, even after asking in-person for these. We had to go to the 24 hr coffee shop for most of the stay. Staff did go out of their way to provide a scuba diving demo on a windy day (the highlight of the trip!). We also enjoyed the e-bicycle tours: our guide was funny and shared more of the island's cultural history. We did an independent trip to Punta Sur too - worth the $6 USD/pp to tour cliffside walkways. Lastly, we booked through Hyatt. I recommend if you end up staying here you use your credit card's travel package instead - our friends were able to get a free room upgrade & multiple perks that way. Overall, I thought it was a beautiful resort that was short on the service-front - I wouldn't return.
-
Dec 29, 2025
Pure magic!!!!!!
This review is long overdue and I truly don’t think I can adequately summarize how special Impression Isla Mujeres is. It’s an experience like no other. My husband and I have been fortunate to visit this magical place 5 times already and each visit gets even better. From arriving at the marina in Cancun for the private catamaran sea arrival, to the seamless and stress free checkin experience and welcome drink and staff greeting you at the dock upon arrival on Isla. EVERY single detail has been well thought out and gets better each time. It’s a peaceful and quiet escape from busy life and is the most beautiful space to relax, unwind, reconnect and restore. The staff goes above and beyond to not only make you feel like a welcome guest, but to somehow make it feel like you are coming home. Mourad and his team have created something so very unique and special at Impression. Far more than the stunning Caribbean views and pristine pools and immaculate designs around the property, you can actually feel the heart that goes into creating a space like this. It’s an experience that I wish everyone could have at least once in a lifetime. The rooms are immaculate and designed and decorated beautifully. The spa is absolutely wonderful. The grounds are stunning. There are little spaces and nooks all around the property to get away for some quiet time as well as many activities offered if you want to enjoy the sights of the island and stay busy at the resort. The perfect.m balance of both (we highly recommend taking part in ‘Cooking with the GM’ if you have a chance). We have to mention the helpful and wonderful butler service…from arranging boat crossing for arrival/departures, dinner reservations, any activities and so much more it’s such an incredible service!!! Thank you Mourad, Ritik, Gerry, Jenner, Juan, Jimmy and the rest our Zoetry family, Amairani, Edgar, Angel, Erick…plus SO many more for always making us feel so welcome and part of the family. We can not recommend staying here enough or rave about the staff who make this space as special as it is! Thank you to all of you, from the bottom of our hearts and we look forward to seeing you soon in the new year!
-
Dec 28, 2025
Vamos a la playa!
Really amazing. You will feel like you are in Bali or somewhere more than a 4 hour flight! They pick you up in a sick catamaran — what I didn’t know is the dock is like a mini hotel check in area so when you arrive to the island you are all set and can get escorted to your room. Once I arrived I found out I got a very nice upgrade because I booked through AMEX. The views are simply amazing. The staff is at your service before you know you need something… Our butlers, Wendinzon & Vianey should win an award. They put you on WhatsApp message and you can literally just message whatever you want and they figure it out. If you decide you want to rent a golf cart they have them ready for you at an extra charge but they are new with BT and speakers. The food is good but walking distance are a couple great taco spots!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.