Resort Details
- Cacao• Cacao is the best option for a quick breakfast or lunch or a little sweet at any time of the day, served in an old French-style. Casual and relaxed atmosphere, there is always warm, homemade, sweet and savory bread.• Premium coffee and deli snacks served in a casual and relaxed atmosphere.
- La Vista• Located on the top level of the resort, this Mexican and International restaurant offers daily à la carte breakfast andlunch with a stunning view of the continental area Isla Mujeres and the Cancun Hotel Zone.
- Mercado• Astonishing spot next to the pool, where guests can delight in a snack menu and open fire pizza grill. No special dresscode needed and even you can wear your swimsuit and get back to the fun immediately.• Serving grilled specialties with taco bar
- Sake• The culinary creations at Sake are an awakening experience for the senses, with an explosion of flavors foundthroughout Asia.• Pan-Asian specialties• 2 Teppanyaki tables for up to 10 people each one.
- SpeziaBreakfast
- UNIK The KitchenBreakfast
Hours: TBD Open day and eveningDescription: Elegant and chic rooftop restaurant serving light tapas during the day and a la carte cuisine in the eveningwith nighttime music and socialization. - VARIOUS BARS
The Temple• Sunset terrace and events with relaxing music• Open for special events
UNIK Sky Bar and Lounge• Rooftop bar and lounge
Isola• Lobby bar
Yacht Welcome Lounge• Welcome lounge check in for guests as well as external visitorso7:00 a.m. – 7:00 p.m.oBar for guests arriving and departing by seaoFrom 11:00 p.m. to 01:00 a.m., the venue transforms into an elegant Piano Bar, offering a refined ambiance for late-night relaxation.
Sharks• Pool bar
- Hamaca
The TopVibrant and awe-inspiring rooftop restaurant spanning both indoor and outdoor areas with stunning sunsets andbreathtaking views as well as evening DJs for an exhilarating night out. Guests and external visitors will enjoy anexcellent selection of mixology, grilled snacks, small plates and gourmet dining. - Wildfire Grill• Gourmet grilled specialties in a relaxing atmosphere will draw you in and whet your appetite.• Steakhouse• Chef’s Table.
- Currency exchange†
- Doctor on call†
- Elevators†
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Private dining for groups†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental †
- Golf †The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellentchoice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and arestaurant.
- Gym †
- Jet-ski †
- Shopping †
- Sightseeing tours †
- Snorkeling †
- Spa †
- Water activities †• SUP yoga• Paddleboard by sunset• Kayaking• Pedal boats• Water polo• Water aerobics• Bluewater Snorkeling• Scuba diving lessons• Scuba diving• PADI Diving Center
- Wine tasting †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1418 reviews
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Dec 13, 2025Love This Place!!!!
This resort is AMAZING! The island and the people are also FANTASTIC! My sister and I celebrated my birthday early and this is by far my FAVORITE PLACE EVER!!!! The resort is beautiful with high end finishes and wonderful amenities. They also have the best free activities, including a bike tour with Frankie who exudes love and vast knowledge about the island and he has the BEST spirit. You can also rent a golf cart to explore the resort which we did twice! Our butlers Wedinzon and Vianey took such great care of us and they even created a Harry Potter themed bday celebration for me. Eduardo in the cafe shared his kind smile and warm customer service every day and the staff at every opportunity greeted us and provided stellar service. The food was also spectacular! The Wildfire grill was my favorite but every place had the freshest and most flavorful food I’ve had at any resort. I will 100% be back — this resort and the people have stolen my heart!
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Dec 13, 2025
A Dream First Trip to Mexico - Birthday Perfection in Isla Mujeres
Isla Mujeres will forever hold a special place in my heart. This was my first time in Mexico, and my partner Joe and I chose to celebrate my birthday here, and it could not have been more perfect. From the moment we arrived, the service was exceptional. Ángel and David, who assisted us throughout our stay, went above and beyond to make our stay seamless. They were incredibly knowledgeable, attentive, and always available whenever we needed anything. Their recommendations and care truly elevated our entire experience. At the pool, Antonio made sure we had the exact cabana and view we requested. He consistently checked in on us and ensured we were comfortable and enjoying every moment. Everything was true luxury hospitality! Each morning started beautifully with breakfast, followed by yoga, and every single interaction with the staff throughout the property was warm, kind, and accommodating. No matter who we encountered, everyone made us feel genuinely welcomed and taken care of. This trip was relaxing, special, and unforgettable. If you’re looking for a place where the service is impeccable, the energy is peaceful, and the staff truly cares, Impression Isla Mujeres is it. We’re already planning our trip back!
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Dec 13, 2025
Absolutely amazing!
My wife and I stayed during the second week of December. The trip was absolutely amazing. From the room to the food to the service and everything in between. A special shout-out to our butlers Erick and Edgar, they were super attentive and responsive and even made sure to add some special personalized touches to our trip. We also enjoyed grabbing a night cap every night at the Unik bar on the rooftop, Victor and Jener were a ton of fun, it became our nightly tradition to hang out with them up there. We had the most amazing time and hope to be coming back very soon.
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Dec 12, 2025
1000/100 experience - would definitely go back!
We had an absolutely fantastic experience. We got checked in at the marina, was served a variety of drinks. We found out both us AND the couple coming with us had gotten an upgrade (which is never guaranteed but we were getting married there so we were hopeful they'd work with us) Our luggage was loaded for us on the catamaran as we got to float along while they continued to serve us from their selection. David was our butler and he was absolutely AMAZING. He took pictures of us on our wedding day. I saw him before I walked down the aisle and saw the happiness on his face for me and had to stop to give him a hug. Absolutely fantastic butler service. Food is very subjective but we found almost everything to be really really good. I actually lost 3 pounds on my trip and not for the reasons you'd think - there are plenty of active things to do and walk around and see (for instance Punta Sur with a ten minute walk and is breathtaking with lots of trails to walk by the ocean) but the grounds itself is beautiful to walk around and explore. And they had SO many healthy options. I ate fresh fish almost daily and it was lovely. Lots of fresh water available to drink with meals and in between adult beverages. No one beats service in Mexico. We loved sweet Eduardo at Cacao. He remembered we got married a week after the fact and made a heart design on my latte. Hermes, Elwin, Jabar, Miguel, Gil and Regina were amazing, and that's only listing a few. VERY attentive, always looking to see if you needed anything, to share a joke or chat if you wanted to. Wait service overall was great. Victor at Wildfire, Oscar at Sake and Tony/Daniel at Sake (Tepenyaki) were some stand outs. We had a lot of trouble with service and food at La Vista so that was the only one we avoided. The food was really not good and after 2 hours of not even getting desert, we tipped and left. But hey, food is subjective and perhaps they were short staffed that day so it is what it is. The spa was great, we had a couples massage and my hubby went back for another massage afterwards and absolutely loved it. It's expensive but they run specials and if you have resort credits OR based on room booking you can get a % off which I feel like makes it more manageable. Shout out to Pam and the wedding crew that went over and above. The wedding was beautiful and thoughtful and everything we hoped it could be. We would absolutely go here again. The resort was clean and beautiful, and no country does service like Mexico, seriously. Loved the island and the ability to hope on a golf cart and scoot around the island as well. Cannot recommend this place enough if you're looking for a chill, relaxing, high end upscale resort stay where everything is taken care of and all you have to do is sit back and enjoy. We'll definitely be back in the future!
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Dec 11, 2025
Best Hotel we've ever stayed in!!!
We came here two nights for our honeymoon and absolutely loved our stay at Impression! We experienced the best & exceptional service, super friendly staff, including Ritik (guest experience manager ), our two butlers: Wedinzon&Vianey !! :) The food ist amazing and the location just unique and brilliant!! We also loved that the transportation from the mainand with the katamaran ferry is already included and you get the first drink already on the boat. The only thing we figured, that prices for the hotel doubled since May 2025!!! That is a pitty...
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.