Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2918 reviews
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Mar 25, 2025Be aware of 1738. Beautiful building overall.
Overall the building is awesome. Pools are good location is excellent as well. Security is excellent as well. We stayed in 1738 and it needs tlc. We posted a review on the Waikiki beach resort site but they are filtering bad reviews. Bugs in the unit and is showing its age inside the unit. Bed was comfy and views amazing. Door latch was broke entire time but they refused to repair it.
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Mar 22, 2025The Bartenders here are so incredibly nice as is all staff!!!
I love this place and I am super picky, especially about noise. This is an older well built hotel. The hotel staff super nice. You can get beach chairs and towels from the desk for free. Two pools , but we prefer The short stint to the beach which you can see Diamond Head. One other favorite part was on Friday was a free beautiful local singer and on Tuesdays they have a luau event. The front desk could not be friendlier. Also, Dwight, David, and Victor- some Of the nicest bartenders we have met. So fun to speak with. Look at the board by the elevators - Opening of Hawaii Five -0 and Gilligan’s Island Plan to be back again!!!!
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Mar 20, 2025Unit 1738 only. Needs lots of TLC and fumigation
We checked into unit 1738 on the 3rd. Found bugs on the counter and the door latch lock was broken off. Was told it could not be fixed til we left. The bugs were ants at first. They sprayed the counter after a few days but they were killed them. We then had larger bugs by the sink and garbage area. Looked like cockroaches. We killed 5 but they were soo fast we could not get them all. The lack of security for two weeks was unacceptable. The unit needs updating. The sliding door track needs repair and the drapes are ripped and torn by the doors. We emailed the last week regarding the door lock but was told the unit needed to be empty to do the repair. Then, on our last day we booked to stay until 9 pm. At 4 pm a man knocked and just unlocked our door code and came claiming he was maintenance. The was weird. The could not use the secondary lock from inside as it was ripped off the wall. Please make sure the bugs were fumigated and the door is fixed.
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Mar 09, 2025
Past it's Prime
We have stayed at the Ilikai many times over the last decade but no longer. While the view of the marina is still wonderful, the place is really going down hill. The "down" escalator at the entrance has been broken for years but now the "up" one was broken for the whole month we were there. The fire alarm went off in the middle of the night four times, all false alarms with no use of the speaker system to tell anyone what was going on. One night just after 10pm the electricity went off. We were told a notice had been placed by the elevators. Upon checking, it was there. But in an 8 1/2 x11 frame normally holding a notice of the hula show with type that was only about 1/4" high. A few days later, a paper notice was taped to each door warning of spraying for bugs. Why couldn't they have done that for the power outage? Elevators were frequently out of service. The carpeting is worn and the pool towels are some weird fabric that won't absorb water. We will move across the street next year. Also, we were greatly deceived by their most popular rental company, Waikiki Beach Rentals, with a unit that had been grossly changed from what we paid for. Don't us them!!!!
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Mar 01, 2025
Great views
Nice place for families. Ours was an end unit with superb views. The hotel had everything you needed or was close enough. The only issue we had was with the laundry facilities being inadequate for the size of the building. At one point we had laundry going on 4 floors. We stayed in a private unit for 10 days and had to clean the bed linens once, as the unit only had 1 set per bed. Wakiki is busy but the Ilikai is central. The restaurant was staffed by inexperienced people (forgetting cutlery for example). The restaurant at the Modern next door- The Grove was far better.