Resort Details
- Various Lounges/Bars- Grill de Playa Snack Bar
- El Puente Ice Cream Shop
- El Puerto Snacks
- El Faro Bar - Various Restaurants
- La Hacienda Mexican Restaurant
- El Puerto Steakhouse
- La Dorada Mediterranean Restaurant
- Hashiru Japanese Restaurant
- El Colonial Gourmet RestaurantReservations and dress code required. Please contact guest services upon arrival for complete details.
- Premium Room
Bedding- king bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adult, 1 child.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- Premium Near Pool
Bedding- king bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adult, 1 child.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- TWO BEDROOM FAMILY
Bedding: King bed & double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 6 adults, 4 children, 6 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- Ocean Front Presidential Junior Suite
Bedding: 2 Double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: 4 Adults, 3 children, 4 total.
Maximum of 3 children through the age of 2 stay free in existing beds with at lest 1 adult.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- PENTHOUSE SUITE
Bedding: 1 king bed or rollaway beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 4 adults, 2 children, 4 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- JUNIOR SUITE BEACH ACCESS
Bedding- king bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adult, 1 child.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- DOUBLE PROMO ROOMBedding- 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits- 4 adults, 2 children, 4 total combined.
Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children 3 - 16 are surcharged.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- Premium Promo RoomBedding- king bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adult, 1 child.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- Premium Tropical View
Bedding- king bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 4 adult, 2 child.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Wireless internet connection
- Premium Pure WellnessBedding- king bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit: Max 3 Adult, Max 2 Child, 4 Total.- Air conditioning
- Bathroom amenities
- Safe
- Telephone
- Wireless internet connection
- Junior Suite Near BeachBedding- king bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit: Max 3 Adult, Max 1 Child, 4 Total.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting*
- Baggage hold
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting*
- Baggage hold
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Exercise gym
- Gift/News stand*
- Golf*
- Housekeeping - daily
- Laundry/Valet service*
- Liquor store*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box
- Spa*
- Tennis court
- Tour/sightseeing desk
- Valet parking*
- Wakeup service
- Water sports*
- Business Services*
- Internet Access*
-
This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
* Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite *STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show - Direct access to a beach
- Fitness center on-siteThe resort has a Fit & Fun Fitness Program.
- GeneralActivities include:
Aerobics
Yoga
Shooting tournaments
Archery
Basketball
Cycling
Billiards
Bocce
Football
Gymnastics
Table tennis - Golf *
- Motorized Water Sports *For an additional fee, take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
- Non-Motorized Water SportsActivities include:
Kayaking
Windsurfing
Beach volleyball
Catamarans
Aqua gym
The scuba clinic
Snorkeling - PoolThere are 3 pools on-site.
- Sailing *
- Spa *Hotel guests can indulge at the luxurious spa with hydrotherapy facilities including Finnish sauna, Turkish baths, steam room, saltwater pool, Jacuzzis, Roman baths and various types of showers. The spa is truly an irresistible delight for both mind and body.
- Teen programs *- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court *There are 2 lit tennis courts on-site.
- Live EntertainmentLive nightly shows in theater/disco/casino
* Fees may apply
At Iberostar Waves Paraiso Beach, you and your family will experience the romance of Spanish-influenced architecture in a resort filled with tropical gardens, exotic birds and unlimited adventures. Discover interconnected pools with a waterfall, a mile of white sand beach stretched out along Mexico's famed Mayan Riviera, and seven specialty restaurants. Explore snorkeling and scuba diving areas and nearby historical sites. Then enjoy adult time in our world-class 32,000 square foot spa, 18-hole golf course or shopping plaza. The resort is uniquely designed to give every member of the family the time of their life.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9692 reviews
-
Oct 26, 2026Not for grown-ups
First i would like to say the hotel staff is exemplary. Always willing to help where they can. The hotel management is less so. The food: My personal barometer for a vacation is the quality of the food. The food here is mediocre at best. Last night we had a wedding dinner at The Smokehouse. Although advertised in the resort's materiel as having a menu we were served "Family Style" with platters of cold, bland food on tables that did not have enough space for those platters. Resulting in confusion among us about who was eating from what platter. I was kind of looking forward to the Smoked Brisket. It was not included on the platter. That's alright, it probably would have been flavorless anyway. The appetizers were buffet style and the empanadas tray was empty most of the time. The App: is mostly useless. It has no identifying features. So if you are looking to get yourself oriented on the large, beautiful grounds, The App is no help what-soever. Transportation: From my room in building 30 it is a 12 minute walk to the lobby. A walk I made several times. There is golf cart transportation but it is so irregular that most of the time. It's faster to walk. If you like to be active and be on tour buses for 8 to 12 hours a day bring the kids and come on down. If you like a bit slower pace and decent food, find another place.
-
Oct 18, 2026Lawsuit in the making
Let me just say, traveling from across the world to stay at this resort is by far one of the worst decisions I’ve ever made. From the moment I have arrived I have been very disappointed with how poorly I’ve been treated by management at this property. If I must leave a positive review about anything it would have to be Brenda at the concierge desk. Very lovely honest woman. She was very welcoming and helpful with everything I’ve asked of her. It was like she WANTED to help not like she was FORCED to help. The only way I’d come back to this location is if and only if Brenda was my personal tour guide and she got to enjoy the trip with me not only assist me. But we all know that would never happen so I wouldn’t come back.
-
Oct 18, 2026Decent stay
I traveled from the US to Mexico with my husband my son and his best friend to celebrate not only my birthday but my son and his friend’s graduation from high school. Upon arrival we were greeted and partially checked in by the receptionist who advised us the room wasn’t ready. It was fine because we were then handed off to Brenda from the concierge desk and was treated very nicely. She had a very lovely spirit about her and was very welcoming. After Brenda we were handed off to book an excursion. We got exactly what we wanted which was an 9 hour adventure on ATV with a tour in Tulum. It also included lunch. Everyone is very nice and friendly. The only problem I have had so far was it’s been raining the first couple days so everything has been wet. I had dinner reservations for husband and myself and I went to get in the golf cart(which is used for transportation throughout the resort) and the metal flooring of the cart was wet. I went to stand up and my foot/shoe slipped on the wet floor and I twisted my ankle and fell out the cart onto the concrete. To my surprise a lot of the resort guest ran to help me but I didn’t see not one resort employee come to assist them with me. After I was helped back into the cart by the guest a man from the resort asked me what room I was in wrote it down and that was it. The next day after the fall not one employee came to see if I was ok or needed a doctor or anything which that was a bit disappointing. I would have thought at least a phone call to check on my ankle would have taken place but it has not. Overall I would say it was an “okay” experience at this resort. Brenda has definitely been the most welcoming and helpful person since arrived.
-
Oct 13, 2026Lush Resort
I spent a week here with my family for a friend’s wedding. This is a beautiful resort with lush grounds, great restaurant options and a large pool. The beach was nice but the large amount of seaweed and non-stop heavy winds put a damper on the experience. We enjoyed walking around the property and spotting all the wildlife. You really feel like you’re out in nature away from civilization. I would stay here again for sure.
-
Sep 27, 2026
VACATION
For the past 18 years vacation only here
- AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisorySPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Government fee: 82.12 MXN (approx. $4.79 USD) (Plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Pet Policy : Pets Not Allowed