Resort Details
- Various Lounges/Bars- Grill de Playa Snack Bar
- El Puente Ice Cream Shop
- El Puerto Snacks
- El Faro Bar - Various Restaurants
- La Hacienda Mexican Restaurant
- El Puerto Steakhouse
- La Dorada Mediterranean Restaurant
- Hashiru Japanese Restaurant
- El Colonial Gourmet RestaurantReservations and dress code required. Please contact guest services upon arrival for complete details.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Exercise gym
- Gift/News stand†
- Golf†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite †STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show - Direct access to a beach
- Fitness center on-siteThe resort has a Fit & Fun Fitness Program.
- GeneralActivities include:
Aerobics
Yoga
Shooting tournaments
Archery
Basketball
Cycling
Billiards
Bocce
Football
Gymnastics
Table tennis - Golf †
- Motorized Water Sports †For an additional fee, take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
- Non-Motorized Water SportsActivities include:
Kayaking
Windsurfing
Beach volleyball
Catamarans
Aqua gym
The scuba clinic
Snorkeling - PoolThere are 3 pools on-site.
- Sailing †
- Spa †Hotel guests can indulge at the luxurious spa with hydrotherapy facilities including Finnish sauna, Turkish baths, steam room, saltwater pool, Jacuzzis, Roman baths and various types of showers. The spa is truly an irresistible delight for both mind and body.
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court †There are 2 lit tennis courts on-site.
- Live EntertainmentLive nightly shows in theater/disco/casino
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9602 reviews
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Jan 29, 2026Massage excellence by Esteban
We had the most amazing massage from Esteban at the beach. 50 minutes of sheer pleasure. Can't wait to come back to see Esteban!!!
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Jan 29, 2026
Concierge
Our concierge Nehemiah’s was great to accommodate us and helping in booking some restaurant, hope you get to have him as your concierge
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Jan 28, 2026
Great hiliday
First time to Mexico, and we chose well with the resort. Super clean, friendly staff. Never felt crowded. Lots of food choice. Plenty of sunbeds. All round great place tobstay.
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Jan 25, 2026Would never stay again. When you can trust the guests better than the staff,there’s something wrong.
The beach has rocks throughout and a bad under toe. The resort is massive but enjoyed the animals and birds. The beds are doubles not queens. Beds are hard and pillows terrible. Cleanliness is good but make sure you lock everything worth money up in your room in safe. My sister had her tablet and phone and 28$ American stolen from room which was locked. Only person in there was maid. We reported. They went through the room and found nothing then a couple days later said maid said someone came into room. Nothing happened to her. She’s still working there. The noise level in room is good but pool area is loud which is normal. Service is good, food good, and the best part is Sergio in the maya buffet. We loved joking around with him.
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Jan 25, 2026
9 nights of meeting expectations
We booked our trip at Iberostar Waves Pariso Beach directly with Air Transat vacations approximately 8 months in advance. The total cost of our trip was $2,900.00 / person all in for 9 nights mid January 2026. The transfer from the airport to the resort was approximately 30 minutes in duration. We were to only couple from our flight attending this resort so check in was pretty quick and painless. Our room was ready upon arrival. We were given a couple options regarding bed type and floor so I get a feeling the resort wasn’t full. There was the typical “pressure” to attend the information session for the Iberostar club. This continued throughout our stay with just about every interaction with a concierge, which became somewhat annoying. This was our fifth trip to an Iberostar resort in the last 10 years. We are comfortable with the consistency of the brand and this site is no different. The quality of the food, the condition of the rooms and grounds all were within our expectations. The pool at the site is one of the most extensive that we have seen at any resort. There is ample seating around the pool either in the sun or the shade and there was never an issue of finding a suitable chair regardless of the time of day. The resort offers a shuttle to PDC for $200 pesos per person return. Leaving at 11:00 and returning at 3:00. This is approximately 1/3 to 1/2 the cost of booking a taxi. Additional comments: 1. The experience at this resort is very similar to Iberostar Waves Quetzal / Toucan. The exception being the pool is much nicer / larger. 2. The resort is nice and close to the airport. 3. The ability to walk the beach here is very limited. Once you go past the developed area the beach is very dirty with a lot of sargassum and a shocking amount of plastic waste. I know it’s not part of the resort, but it would be nice to see some clean up done here. 4. It seemed to be a free for all when it came to smoking and vaping at this resort. Especially around the pool and even in the entertainment venue. Staff seemed to just look the other way. There did not appear to be any type of enforcement. This was the biggest disappointment, deducted one star from the rating because of this. 5. The evening entertainment was some of the best we have seen post Covid, which was a pleasant surprise. 6. The Iberostar app made it easy to book a la carte restaurants directly. The Japanese and French were excellent. The smoke house was not very good. They need to take some lessons from Iberostar Waves Quetzal. I would recommend this resort to others, but will not likely return any time soon. While we appreciate the consistency of the Iberostar brand will like try something different next time.
- AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisorySPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.64 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Pet Policy : Pets Not Allowed