Resort Details
- Cozumel Buffet
Our endless buffet serves a continental breakfast, full breakfast and dinner. Dinners at Cozumel Buffet showcase Mexican, Italian, Asian, and international specialties.
- El Cedral Smokehouse Restaurant
A fine A la carte restaurant, the steakhouse specializes in fine cuts of grilled or barbecued meat. Formal dress required; although longer shorts are permitted.
- Las 2 Marias Tex-Mex Restaurant
Guests can savor the most authentic Mexican recipes including quesadillas, tacos, burritos, and enchiladas. Formal dress required: Gentlemen are kindly asked to wear long pants.
- Palapa El Cedral
Providing an informal setting, this restaurant prepares a breakfast and lunch buffet with salads, hamburgers, meats, and pastas. If you are feeling that late afternoon hunger, the restaurant also offers a snack bar.
- Various bars/lounges
Several bars are open throughout the day where guests can relax over refreshing drinks and savory snacks at any hour. Soft drinks are available at night as well.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
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The resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite
STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.
· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.
· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.
· Record short films, become a journalist, publicist or the stars of an improvised video.
· Discover the inner artist by working with clay.
· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.
· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.
· Learn how to get a hard-boiled egg into a bottle or experiment with colors.
· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:
On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights
What's New!
Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Direct access to a beach
- Fitness center on-site
- GeneralActivities include:
Aerobics
Yoga
Shooting tournaments
Archery
Basketball
Billiards
Bocce
Gymnastics
Table tennis - Motorized Water Sports †
- Non-Motorized Water Sports
Activities include:
Catamarans
Kayaking
Water aerobics
Water polo
- PoolThere are 3 outdoor pools.
- Sailing †
- Spa †The hotel's top spa performs the best relaxing and energizing treatments including aromatic massages, facials, holistic sessions, and even treatments for the entire family.
- Tennis court
- On-site Entertainment
Live nightly shows in theater/disco
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8697 reviews
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Dec 28, 2025Wear Water Shoes !!!!!
There are plenty of good reviews , bad reviews , and everything in between about this resort. If your looking for something to complain about , you will find it . If you are looking to find something fantastic , you will as well. I cannot stress enough about wearing water shoes at the beach. A visit to the clinic and stitches in the foot will change your vacation plans. Being confident , sober , and experienced are not good reasons to not wear them. The staff members are fantastic. Raul , Armando , and Marisol are a few that make this place great .
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Dec 28, 2025The good and the bad
Decent resort with good food but has it's downsides! This is our 5th or 6th stay at this resort and most likely our last. The common areas are clean, the pool is large and has a swim up bar. Chairs are available even when the resort is booked out. The food in the main restaurant is good, sometimes great... definitely better than other Caribbean resorts we have stayed at. The steak house no longer offers steak and was not that great anymore. The highlights of this resort are individual huts that provide 2 to 8 rooms, hence it's quite if you don't count in the noisy A/C units. The resort feels spacious and wildlife frequents the place. The flamingos are nice to look at but there are no areas to sit down and enjoy them. Rooms are large enough for 2 people but not more. There are very few connecting rooms, they are usually booked out... so a family of 3 or 4 generally has to book separate rooms that are not directly next to each other. Rooms are clean but need maintenance. Water comes into our closet through the ceiling. The 2 heads in our shower can not be individually operated like they were designed to, water pressure is not great. Our second room has a slow shower drain leading to flooding. The toilet drain is also slow or partially obstructed. The fitness center has many non-functional machines and the A/C there can't catch up. Our biggest disappointment is the daytime entertainment. Some activities are offered only one time per day to up to 10 people on first come basis. I have tried to sign up almost daily for our entire 10 day stay and could not once get into archery. Today I was at the sign up place at 8am when they opened... still no more availability. So disappointing! Similarly with Bingo at the pool... the times and location changes daily and does not match the website, and there are no announcements! By the time you find out the location, the bingo has started without you! I tried for 9 days! All of this was done so much better in the past! There was more staff and more positive energy! They used to blast the Iberostar song a few minutes prior to games and the young crew was super inviting, inclusive, and energizing! There is still a kid's club and the resort has a kiddies pool but all of the kid's entertainment is no longer offered. We still enjoy our time here but will probably not be back! Heads up, staff may offer you a club membership and give 4 free snorkel tour tickets as reward. The tour was good but the sales pitch was pretty bad!
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Dec 28, 2025Best starcamp staff
We love coming back to Iberostar Cozumel ! The dives are awesome, the staff is very welcoming and best of all is the starcamp. A big thank you to Ismael, Rosa and Sol for being there and making our holidays so exceptional. They are the best ! My daughter simply doesn't want to leave everytime we come.
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Dec 27, 2025
memorable trip
My family and I really had a great vacation at this resort. Everyone is incredibly friendly and makes you feel at home. Shoutout to Judith from the entertainment team—she's a local, so if you have any questions, go to her. She's completely honest and transparent about everything, and the games she hosts are fun. We went to see The Nutcracker and loved it—a very entertaining show that we all really enjoyed!
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Dec 19, 2025
We had a great visit
Loved this resort’s Mexican and tropical vibe and the 2-story hotel buildings scattered across the jungle. The kids Star Camp was a hit with our 6 year old and they accommodated her celiac disease really well. The staff are kind and I loved seeing the flamingos and other wildlife at the resort. We happened to be there during the 4th of July and they had an amazing performance at night and bubble/foam party in the pool during the day. We are Canadians but were happy to celebrate. We were also there during Canada Day but they didn’t do anything for that unfortunately. I dove with the resort’s dive shop (for convenience) but was not impressed. Felt like a cattle boat situation. We would definitely come back again but I will dive with another local dive shop instead.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
Effective:11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed