Resort Details
- Cozumel Buffet
Our endless buffet serves a continental breakfast, full breakfast and dinner. Dinners at Cozumel Buffet showcase Mexican, Italian, Asian, and international specialties.
- El Cedral Smokehouse Restaurant
A fine A la carte restaurant, the steakhouse specializes in fine cuts of grilled or barbecued meat. Formal dress required; although longer shorts are permitted.
- Las 2 Marias Tex-Mex Restaurant
Guests can savor the most authentic Mexican recipes including quesadillas, tacos, burritos, and enchiladas. Formal dress required: Gentlemen are kindly asked to wear long pants.
- Palapa El Cedral
Providing an informal setting, this restaurant prepares a breakfast and lunch buffet with salads, hamburgers, meats, and pastas. If you are feeling that late afternoon hunger, the restaurant also offers a snack bar.
- Various bars/lounges
Several bars are open throughout the day where guests can relax over refreshing drinks and savory snacks at any hour. Soft drinks are available at night as well.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
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The resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite
STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.
· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.
· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.
· Record short films, become a journalist, publicist or the stars of an improvised video.
· Discover the inner artist by working with clay.
· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.
· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.
· Learn how to get a hard-boiled egg into a bottle or experiment with colors.
· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:
On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights
What's New!
Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Direct access to a beach
- Fitness center on-site
- GeneralActivities include:
Aerobics
Yoga
Shooting tournaments
Archery
Basketball
Billiards
Bocce
Gymnastics
Table tennis - Motorized Water Sports †
- Non-Motorized Water Sports
Activities include:
Catamarans
Kayaking
Water aerobics
Water polo
- PoolThere are 3 outdoor pools.
- Sailing †
- Spa †The hotel's top spa performs the best relaxing and energizing treatments including aromatic massages, facials, holistic sessions, and even treatments for the entire family.
- Tennis court
- On-site Entertainment
Live nightly shows in theater/disco
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8796 reviews
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Mar 21, 2026The staff made all the difference!
I want to start my review with complements to the staff! ALL THE STAFF! The fitness instructor, Manolo, is amazing, he also offers physiotherapy, if I’d knows about him before our stay, I would have booked a personal training session for every day of our stay! The entertainment team offered a new program every night, broadway quality for sure! Full of energy; super talented. Activity team made the stay super fun, they were always so pleasant, with a smile on at all times, funny; engaging. Competitions and prizes were offered for all ages. Azael and team: Thank you! Being spring break, the hotel Did not feel crowded at all. The hotel grounds, beach, pool and restaurants are 5 stars, Th rooms are a very good 3 starts at most, and can do with refurbishments, but it did not matter, because the staff made the stay incredible. Dinner Buffet restaurant offered a new theme every night. Ala cart restaurants did not need booking, it was first come, and the wait was not long. Clean grounds, pool tables, pickabal and basketball courts, board games in the lobby. You can rent a car from Alamo in the reception area, Snorkling and other activities. We missed our snorkel trip due to weather and got a refund (tbc). instead snorkelled off shore and saw good amount of fish, endless conchs, and one rayfish! Rooms get cleaned daily. We would Come back!
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Mar 21, 2026Don’t stay here
They stole 1K+ in cash from our room. Never stay here. Food is terrible as well and the place is dirty.
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Mar 20, 2026
Great entertainment people!
Iberostar CZM has a multitude of great aspects from the convenient no expense added food, to the astounding environmental architecture. Though, what I want to highlight is the entertainment! Every night the crew throws a show of varying themes, such as Latin dance, 80's, or popular film, and they are truly the STARS to the Iberostar. I really love how the singers have so much passion for their show, and how they choreograph so well while also adding funny gags in between! This shout out goes specifically to Alexis, Faride, Zoe, Chris, and Angie who played the main role as singers/dancers. I would also like to shout out Humberto, Azael, Elliott, Joss, Judith, Lili who were great at hyping the crowd as dancers. The other dancers were also seen around hosting a verity of fun games and activates, such as volleyball and pool competitions. A specific set of activities I would like to mention are the arts and crafts! I met the wonderful staff Ismael, Rosa, and Sol who helped us through making tote bags and dream catchers. All in all, when I come beck I will be looking forward to the shows and activities!
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Mar 20, 2026
Rufino
Rufino did very good and he treated us very nicely! Thank you so much! We will definitely come back again next year and have the best time! Thank you so much Rufino!!
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Mar 19, 2026
Back again - love this place!
This was our fourth time to Iberostar Cozumel, and we really love it. For the most part, we had an excellent trip, with just a couple minor hiccups. Check in through the prestige club was seamless as always. We were welcomed by some familiar faces, and some new ones. One small hiccup, when we checked in we were given a room with two twin beds, and not a King as we had requested. We realize it's not guaranteed, but given we pre-booked our room almost a year prior, it is a bit frustrating. Big thank you to Raul in the Prestige area who really worked to find us a room with a King bed after a few days, that we were able to move to. Raul really worked hard the entire two weeks we were there to make us feel welcome, valued and comfortable, as did Mariela - thank you both! The food - we chose to stick with the buffet, and find there is a good variety and quantity of food available - no complaints. The egg station in the morning moved quickly and always had great service there. Cindy is a delight as always - and we are always so happy to see her. We consistently had good service for supper and breakfast in the buffet. We also appreciated the extra efforts management in food service made to make improvements and solicit feedback from guests. We LOVED the seafood Paella and other "special" lunches on the beach - fabulous! Housekeeping was great, and NO complaints there - rooms was clean, re-stocked and any extras we asked for were provided with a smile - thank you Aldo!! Our time in the prestige area is always enjoyable, and Reyes, and Isidro serving guests the best beverages there - thank you so much! always a smile and EXCELLENT service!! The one NEGATIVE - is the smoking on the resort. There was a "party" in the room below us, where we saw and smelled several people smoking. The smell came into our room. We also observed the room directly across from us, guests smoking daily on the deck with the smell drifting over to us. We did call the front desk and they said "perhaps it's a smoking room" which we didn't appreciate given the resort has DESIGNATED SMOKING AREAS" and all rooms/balconies are non-smoking. Also, they suggested we were close to the smoking area - which we absolutely were not - we were quite a distance from it. All in all, and excellent holiday and we look forward to coming back later this year.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Government fee: 82.12 MXN (approx. $4.79 USD) (Plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
Effective:11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed