Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3238 reviews
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Mar 12, 2025Lovely staff who can't do enough to help, let down by the decor from the first floor up
The staff and the service are second to none. Nothing was to much trouble...I called reception to report that my air conditioning wasn't working, the technician was there in less than 10 minutes and everything was sorted 5 minutes later. Unfortunately the standard of decor does not match the excellent service. As soon as you get past the beautiful reception area and go up the stairs the carpets are badly stained, there is broken seating areas on landings, the glass on the lift call on the 5th floor was shattered, just as a few examples. My room was OK, slightly dated but nothing that would stop me going back. The spa was amazing, I only used the spa for treatments and both times I felt they were performed by ladies who were both expert in and proud of their profession. I really appreciated the fact that they checked with me every step of the way, this made me relax and I felt great for hours after the treatments finished. The food was typical hotel buffet food, but I must congratulate the meat and fish chefs, they always got my orders cooked just how I asked for it. On the whole, I would say this hotel is worth a visit but downgrade your expectations for the decor once you go upstairs from reception... going downstairs from reception is lovely.
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Mar 11, 2025Lovely hotel .. staff was very good Pedro cocktail barman was fabulous entertaining and could not do enough for us ..
Great hotel .. We enjoyed .. staff were brilliant and Pedro cocktail waiter was amazing ! Made the evenings at the bar very enjoyable .. 👌 just the booking sun beds and ther very close to each other .. hopefully hotel will change this arrangement ..
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Mar 10, 2025Honest review
It’s our last night at the hotel Sablia, the things we can’t fault: cleanliness, all the staff were amazing and always very friendly especially Marina at the pool bar, she was amazing and a credit to the hotel. Rooms were nice although we didn’t go prestige. The entertainment we did see was good. All the restaurant staff and lobby bar staff are very attentive. Making you feel very welcome. Food was nice and plenty of options, we did all inclusive and would advise although lovely you may want to go out and venture to some restaurants as it does become same old thing. (But that is all inclusive) The minor Flaws: pre booking sun beds, it sort of worked but then didn’t. Best entertainment me and my partner had was seeing a couple get moved from three locations in one day. The poor pool staff that tried to sort the sun beds need a medal! Also musical sun beds when following the sun, some days you was very close to others, a little close! Paying if you wanted to book in a couple days advance is a little cheeky also. The hotel was very busy and if dining say at around 7:30 / 8pm you had to hunt for a table, again staff were amazing but felt a little too over crowded. Paying for food although you’re all inclusive by the pool bar is also a little cheeky and pretty expensive. The biggest flaw was the area where the hotel is, the hotel is lovely, but the area just not for us. You stepped out of the hotel and you were hit with the Benidorm themes, bars not great, restaurants questionable and you have to choose wisely. Shops just full of tat! Also, a sense of insecurity and not very safe late in the evening / night and to a point even during the day. I appreciate this is not the hotels fault and again the hotel its self is lovely.
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Mar 10, 2025
Best cocktail barman!
We had a great stay at the Iberostar Sábila in Costa Adeje, a week ago. Special thanks to Pedro who is a brilliant and very entertaining barman who made us the most incredible cocktails. A great showman with a big smile, a smashing personality and certainly worth a visit!
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Mar 10, 2025A great dissapointment
Not a 5star hotel by English standards. Misses these criteria • Majority of bedrooms very spacious • All dinner courses must be served to guests at the table Enhanced services such as valet parking, concierge, and escort to bedroom • Baths in at least 80% of bathrooms • Pristine and immaculate presentation Prestige Bedrooms 23 sq metres. 6 sq metres of them a large decrepit bathroom. Sleeping area 3.5 meters x 4 metres. A few bedrooms were 25 sq metres larger not what I would term spacious Main restaurant is an OK Buffet. More expensive option a ‘Market Restaurant’ where you preorder dishes and then go and collect them, no table service either. We were escorted to bedroom but no concierges, don’t think there was any valet parking. Most rooms have showers do not think any bathrooms had baths, certainly not 80% Room tidy and clean furniture ‘minimalist’ i. e. small wardrobe two drawers for clothes, many shelves and bedside table drawers, very similar to an IBIS hotel. Bathroom had two cracked basins (basins weren’t leaking). A sliding door which kept jamming needing maintenance to attend to fix. We stopped closing it. One basin had a waste pipe trap which leaked and had been leaking for ages judging by the limescale build up. That was quickly fixed. Both click clack plugs had perished washers and lost water quite rapidly. I reported this but this fell into the ‘too difficult and not a huge problem’ category. The staff in the hotel were pleasant and very helpful and counteracted the hotel defects the best they could. The waiting staff were in short supply which is now a persistent problem for Tenerife. They have done so much hotel/holiday development there is no room for staff accommodation. This shortage resulted in inadequate recording of my restaurant alcohol purchases. I was only charged for about 60% of what I had bought. I brought this to the attention of the reception staff when checking out who told me that was all the bills that were recorded for my room so that was all I needed to pay. What a way to run a hotel! The rooms were poorly described we had a sea view room which had a side sea view you could see the sea from the balcony and from the corner of the room unfortunately no sunshine until about 18.00 hrs. There were partial seafront rooms with sunshine and less of a sea view. There were a few Beachfront rooms but as the hotel was 200metres from the beach this description was a bit of a stretch. In fact the two 5 star things about the hotel was the Marketing B*** S*** and the cost. The buffet food was holiday competent 4 star and the waiting staff when they emerged were pleasant and good at table clearance. The hotel had invested in plate carrying robots which could avoid bumping into people. Not a total disaster but very disappointing To get to the beach from the hotel was convoluted and as you had to leave from the hotel front area about 7-800 metres down a hill. Costa Adeje itself has a large number of composite Benidorm like all-purpose shops selling the usual tee shirts and bric-a-brac and odd groceries. We shall not be returning.