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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3137 reviews
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Dec 29, 2024Pedro
10/10 Fantastic Hotel. All the staff are amazing. The highlight of our hotel experience was Pedro the Mixologist. He made us the most sensational cocktails. An absolute diamond and the friendliest of bar staff that we have ever met. All in all a really pleasant experience.
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Dec 28, 2024
beautiful hotel iberostar
a great hotel, conveniently located near a beautiful beach and infrastructure nearby. excellent food animation is very calm, more for people of retirement age. the only drawback is the room: very inconvenient and dangerous door to the toilet. beds that cannot be moved from each other. but a huge balcony. I will be happy to come back again!!!
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Dec 24, 2024Tired hotel in need of upgrading to maintain a 5 start badge!
This was our second stay (last one being 3 years ago). It has lost its shine even in 3 years and I would say it should no longer be classed as a 5 star, but a 4 star. We stayed all inclusive and upgraded to Star Prestige. There is good and bad, but to summarise: Bad: * The noise from the next door hotel is unbelievably loud. Despite it stopping at 11pm, you have no chance of sleep before then, and crowds still remain after 11pm drinking and generally making a lot of noise. * The bathroom was tired and in dire need of updating (see photos). Horrible mildew in all areas of the shower, shower head was grubby, generally just run down bathroom for a £3,500 week’s holiday. * Bath robes were years old, grey coloured and pockets ripped. * one sink would not hold water, the other you could not press down the plug hole at all ! So neither were able to be used fully for a shave! * USB point in bedside table damage and could not be used. These are small points but for a 5 star hotel, the rooms should be checked for working order and put right. * No checks on people using the star prestige facilities (namely the bar and the sunbeds near the main pool). There are three entrances which are accessed by a few steps, so anybody can go up there and help themselves to free drinks and we saw people on their own personal towels on the SP area without any conflict. Star Prestige: Not worth the extra amount. The cocktail list was limited to 6 choice of cocktails, none of which were the ‘regular ones’ apart from a Mojito and Tequila Sunrise. The others were “Iberostar choices” which I’d never heard of. If you wanted a dry martin, or a Negroni for instance, then you had to pay. The wine was extra if you didn’t want the all inclusive white, red or rose Rioja or a local Canarian red/white. Just two choices of wine was bad especially if you're not a fan of Rioja. The term ‘all inclusive’ is not as we’ve experienced in other hotels of this price range, it was a limited offering which is not clear until you get there! Gourmet Market: Forget it. It was confusing and was simply an extension of the main buffet offering! Good Points: * plenty of sunbeds but only if you weren’t fussy about where you were. People reserving in the morning in the Star Prestige areas (roof top pool and main pool area) despite staff telling us that after 45 minutes the beds with towels left on would be removed. Not once did we see a towel removed and the longest time we saw was 3 hours before the ‘reserved’ people arrived. We were in the shade most of the time because we were there about 11am and got a bed, but not where we would have liked to be. * Great toiletries * water and ice machine on each floor so no need to pay for water * All UK channels available on TV * Lots of storage space in room (assuming you’re in Star Prestige room?) * super comfy bed and soft linen * amazing buffet food for breakfast, lunch and dinner * minibar free, (but very limited one mini red, one mini white, two beers and a couple of soft drinks which didn’t get replenished for two days out of 6) As said, I really would not say this was a 5 star hotel despite the 5 star cost. Been to other Iberostar’s and this was by far the worst that has deteriorated in just 3 years. Needs money spending on it, particularly the bathrooms. Will not be returning to this hotel again.
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Dec 23, 2024
10/10 experience
The staff are fantastic and it is the best customer service I have ever experienced at a hotel. Nothing was too much trouble and all the staff make this hotel what it is. The food was brilliant and I'm personally not a huge fan of all-inclusive but the food was high quality; I've never seen a breakfast buffet like this one! I would highly recommend and definitely return in the future.
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Dec 22, 2024
Amazing Hotel!
Reception: The reception area is stunning—grand and welcoming. The thoughtful touches, such as welcome drinks and a cool towel after a long flight, set the tone for the stay. The iPad-based check-in process felt modern and efficient, and the wooden key cards added a nice, eco-friendly touch. Room: The room was spacious and beautifully designed, featuring an impressively large, comfortable bed. The bathroom stood out with one of the best rainfall showers we've ever experienced. Added amenities like the coffee machine and kettle with organic coffee and tea were a treat, and the creamy milk provided was a nice touch. Pool Area: The pool area was expansive, with plenty of sunbeds available. The pool itself and the bar area were lovely, and small perks like free ice cream and cocktails at times were delightful. The table and sunbed service was excellent, adding to the luxury feel, though pricing was on the higher side (understandable given the setting). Restaurant: Breakfast was outstanding, offering a wide selection of delicious options. Dinners were equally impressive, particularly the freshly cooked meats, which were consistently prepared to perfection. The drinks were well-made, and portions were generous. Beach Access: The hotel's proximity to the beach was a major plus, with convenient access to a lively area featuring shops and restaurants. The secured path to and from the beach, accessible only by key card, added an extra layer of safety and exclusivity. Overall: This was easily one of the best hotels we've stayed at, offering a perfect blend of luxury, comfort, and thoughtful details. Highly recommended, and we would definitely return!