Guests will receive up to $400 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit coupons must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Coupons have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The coupon only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $600 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit coupons must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Coupons have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The coupon only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- Various Bars
- Adelita
- Marea
- La Duna
- La Tabla
- Litibu
- Sea Soul
- Cohiba
- La Bahia - Various Restaurants
- Tsuba - Japanese
- Cuate Pancho - Mexican
- Bahia - Steakhouse
- Pacific Express - Gourmet
- Nopal - a la carte
- La Duna - Beach Snack Bar
- 24-hour room serviceReservations and dress code required, please contact guest services upon arrival for complete details.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Complimentary wireless internet
- Concierge desk
- Disco
- 24-hour front desk
- Americans with Disabilities Act (ADA) compliance
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Complimentary wireless internet
- Concierge desk
- Disco
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf†
- Laundry/Valet service†
- Library/Reading Room
- Liquor store†
- Meal Plan Type: All Inclusive
- Nightclub†
- Non-smoking rooms available
- Pool
- Poolside snack bar
- Room service - limited hours†
- Sauna
- Shops and commercial services†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
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This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package.
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's pool
Kids pool and a splash park.
- Children's program, onsiteSTAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show - Direct access to a beach
- Fitness center on-siteThis resort has a Fit & Fun Fitness Program.
- Golf †
There is an 18-hole, par-72, Greg Norman-designed golf course on-site.
- Motorized Water Sports †For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
- Nightclubs †
- Non-Motorized Water Sports †Activities include:
Kayaking
Windsurfing
Beach volleyball
Catamarans
Aqua gym
The scuba clinics
Snorkeling - Pool
There are three pools on site including an infinity pool with a swim-up bar, a kids pool and splash park.
- Sauna
- Shopping †
- Spa †
- Steam bath
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court †
- Live entertainment
Live nightly shows in theater
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5823 reviews
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Jan 17, 2026Place is a bit rundown, food is ok, some staff members are rude
Keily at the front desk was very rude. Her attitude and discrimination ruined my family's vacation
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Jan 14, 2026Resort needs improvements/ better transportation on groundss
We have visited 28 plus 4&5 star, resorts in the Maya region to Akumal. We have travelled and visited many islands and the top resorts we have stayed at up to 2 weeks. We chose the Iberostar chain of resort and have stayed at all now and previously loved the service, staff, decor, grounds and many positive remarks. This resort we arrived at 1015pm so no restaurants open for food.We arrived on 27 Dec 7nights taking in N.Y.s celebrations. Checking I asked the man how to get some food as a very long day we had. He says go on line. Got to our room and on the net tried to get food, no luck, phone just rang. I called operator and she requested what I wanted (pizza, pine apple and ham. Boy delivered in 45min. I noticed burned too much on the bottom and top, NO pine affple or ham. Asked why, boy turns around and walks fast back to elevator. One day I asked for a ride as wished to see a sunset. Delivers me in the dark on a beach, and takes off. Cold, no chairs ect as waited1 hr and beach person says NO sunrise here up by lobby. Trouble getting a ride and walked far (sr. man, back problems). There was No carts available on this resort to give rides, few on resort and drivers few, working bell boy duties only. Long resort too walk we felt for medical reasons and slight hills to climb, then a walk to beach but NO rides back. This is a family resort and was crowded with young children who screamed and very noisy even in the big pool where adults around. The noise from pushing chairs ect. in buffet/restaurant area was too loud and not comfortable for us. Food sufficent but many times out from burner and cold. Same items each day. The threater not much qualtiy entertainment and very load till 1130. Also entertainers had trouble with power outlets, their music was stopped. We attented the Christmas buffet. Most of the food cold, no heat used to keep food warm. The deserts in a very poor location in the entrance and entering we were not told we had to come out again to get a desert. We and more people did not get a desert! This celebration event was very disappointing as compaired to other Iberostar resorts. We felt that the staff could be a little more friendly when meeting them walking. It is 45miles from P. Valarta, no bus ride return so rented a larger bus. If family with smaller children you could have fun! The resort should have better use of cart transportain and better entertaiment musical, singers we felt. Not recommending this resort for the elderly or singles. After their up keep improvements and better service, more staff and employees might be back. Lovely sunsets, sand changing colors, flat beach, more chairs, tables would make more tourist enjoy the ocean as now NO nice loungers
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Jan 13, 2026
Only a two star resort
We have been here many times before, last time we visited was 2023 until this January 2026, Since then there has been an unbelievable change quality of accommodations and food. It has dropped from a four star to a two star resort
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Jan 12, 2026Great hidden gem!
Fabulous resort! The food at the buffet is excellent; fresh fish and seafood, well prepared and very tasty! The specialty restaurants are good, but honestly the buffet was better for variety of food. The resort is beautiful, very lush and beautiful mountain scenery surrounds it. It is a distance to a town so if you are looking for 'action' this is not the place. The pool is large and plenty of seating....no issues finding a good spot! The staff are very accommodating; rooms are clean and modern with water stations located throughout the complex to refill when needed.....no waiting for water to be brought to you. The beach may be the only 'downside'. Not great and a bit of a hike - and down an elevator to get to. The scenery from the upper bar deck is spectacular; watching the pods of whales go by on a daily basis was something to see! Bar staff are fabulous and the drinks are very good - and unique. Well worth a visit to this resort as long as you are not looking for late night partying. The Superbowl spread the hotel created was fabulous; creative and fun....and viewing the game from the disco on a large screen was very entertaining! All in all our two weeks at this resort were wonderful, relaxing, fun; and excusions into local towns was a good break away from the resort. Highly recommend a visit! You won't be disappointed.
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Jan 10, 2026Not a 5 star resort by any means
My wife and I visited over Christmas and were very disappointed. The resort itself was very nice as were the staff. That’s where it stopped. The only hot item we had was the fresh made omelet each morning. The rest of the food was barely lukewarm. All the meat items we had wherever we ate was very overcooked and dry. The tepanaki was only so-so and a mediocre presentation by the chef. This resort needs to really apply itself in order to call itself a 5 star resort
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.