Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya Suites is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities.  Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 23 miles

Property Information

Year Built: 2004
Accessible rooms: 5
Floors: 3
Suites: 434

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Please note when booking a Family room, the minimum occupancy is 4 PAX but only 2 of them have to be adults.
Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 13
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:

- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.


SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:

- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

Effective - 11/01/2019

SPRING BREAK POLICY - 
The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.


***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8476 reviews
  • 1.0 star tripadvisor rating
    Avoid, not worth the money

    The positives, the hotel is in a nice location with a great beach and the staff are really nice, there are also a good selection of pools that were mostly well maintained. The negatives, we have never experienced so many issues during any stay at any hotel around the world and are well travelled. Especially getting food poisoning twice during our stay here (we did not leave the resort so it did not come from anywhere else). Some examples: The specific room we booked was confirmed and guaranteed by email by the hotel manager 5 days before our arrival. However when we arrived we were told it had been given to another guest and no proper explanation was provided. Maintenance was done in our bathroom during our stay and we were not informed. A pile of dust and dirt was left. We were told to book spaces in restaurants a week in advance but are unsure why as every time we went for diner all the restaurants other than the Japanese were all over half empty, this meant some nights you could not get a reservation in any of the resturants, even though there is lots of space and have paid for all inclusive. Assume the hotel is trying to save money by making people eat in the buffet The El Tapatío Mexican Buffet restaurant was very poor. Our main dishes were not hot, or freshly cooked. It was the worst diner which is disappointing as we hoped to enjoy good Mexican food in Mexico. The evening buffet was not great, some breads were stale and some dishes contained half cooked food and half raw food. Room service food was delivered cold. The pool towel policy to not reserve sun loungers was not enforced at all as the hotel claims. Half the sun loungers around the pool and at the beach had towels on but no people for half the day. You couldn’t find any free sun loungers after 9am. The hotel shop prices are extortionate. A bottle of suncream will cost you $53. There was also vomit in one of the pools during one afternoon and was there for over an hour. We have emailed the hotel manager multiple times about the above and have not had any response. We would recommend staying in another one of the resorts in the area and avoid here as it is not worth the money.

    May 16, 2024
  • 1.0 star tripadvisor rating
    This resort has gone desperately down hill

    My family and I have stayed at this resort before and loved it. That being said, it has gone down hill to the point that we will never stay there again. The food was so horrendous that we actually lost weight while there. The drinks were all made from different mixes, which made them all cheap and crappy. Unlike our last stay the rooms were void of any snacks. We were a party of sixteen so our concierge went out of his way to make dinner reservations so we could all sit together. When we went to the French Restaurant and the Seafood Restaurant they refused to sit us together despite there being plenty of room to do so. We ate at the Japanese Restaurant and they did sit us together, but my son-in-law had a migraine and decided not to join us. When we were seated he decided he was up to joining us but the restaurant refused to seat him. As the chef was plating food for sixteen I told my daughter to take a plate of food back to her room for her husband. When she tried to walk out of the restaurant the hostess made a big scene, blocking my daughter from exiting. We also ate at the Steakhouse. All I will say is I question whether the steak came from actual cows. Same with the Mexican Restaurant but at least we laughed about how awful it was. If you insist on staying in the Iberostar complex stay at one of the less expensive resorts because this one was a COMPLETE waste of money.

    May 14, 2024
  • 4.0 star tripadvisor rating
    Great place for family.

    Checking in was easy with Joe. He made everything simple. The resort is gorgeous with so many things to do. We were never bored and there was so many picture perfect spots. My favorites were the massages on the beach. The cabana with the second story was dreamy! Arturo was wonderful with my first massage of the trip easing all the tension away while I listened to the waves. Yolanda was amazing as well! A different type of massage and she got rid of all the knots in my back! The service was wonderful at the prestige on the beach. Ventura made sure we were taken care of with anything we needed. Which sometimes was a lot with two kids. Alejandro at the members pool at Del Mar made me the best double shot pina coladas. And Jerik made sure we had all the other things we needed. Breakfast at El Rancho was wonderful. A peaceful way to start the day! “” made the best eggs! And “” always made sure my husband’s mimosa was spot on!! We loved having lunch at Taki-to! The food was delicious! Our favorite dinner spots were Under the Sea and Olivetti. Our kids got to have their buttered noodles while we had very well prepared food. Just wish the food was hotter. Most places the food was just warm by the time you got it. Not a huge deal but noticeable. We hung out at The Corner to watch the game and Lucy was so patient and attentive! She made sure my girls had a nice spot to sit and their favorite snacks and Shirley temples! The Prestige Lounge at the Maya was a nice place to end the night with some snacks and really good drinks! Emmanuel made my favorite rum punch of the whole vacation and he made a really good mezalina for my husband. We also loved Hugo had the Prestige at Del Mar! He made really great drinks, the best margaritas and meazlinas!! Yum!! And the kids got to walk with the flamingos. We had a slight issue when our bathroom door was closed while locked while we were at dinner. They came right away to get us in but had to remove the doorknob. We were without a doorknob for the rest of the trip. We understood that it was a slower time for the resort but it was still a little frustrating that they never came back to replace it. The room was spacious and comfortable. They decorated the bed with petals for my youngest’s birthday which occurred while we were there. It was so sweet and she was so expectedly thrilled with it. The gesture really touched me. A special shout out to Francisco, Miguel and Angel from El Rancho. Our last day was our daughter’s birthday, and they made a special cheesecake with fruit for her. The attention to detail was impressive and it brought a smile to my child’s face.

    May 13, 2024
  • 5.0 star tripadvisor rating
    Great Service!

    At the El Rancho, our servers Josue and Irving were the best servers we have ever had. Great service and great food. The steak was cooked exactly how we all asked which is rare for a steakhouse. He even gave us complimentary wine since we made so much small talk with him!

    May 12, 2024
  • 5.0 star tripadvisor rating
    Our favorite hotel

    We've been to a number of different hotels in Riviera Maya. Iberostar is by far our favorite. Nice, clean beach; spacious rooms; friendly staff; great scuba dive shop. Food is amazing and servers at the restaurant are the best. Especially Francisco and his team over at El Rancho. We're definitely going back.

    May 11, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319