Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya Suites is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities. Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.
Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Effective - 11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8149 reviews
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Jun 05, 20233 day disaster-we left and found another resort
I would never recommend this resort to anyone, from the day we checked in everything has been an issue including getting sick from the food at the steak house on property that was recommended. When we informed the staff of the issue they were not concerned with doing anything to help. They refused to even give us a banana for the sick person in our party. Terrible food, service and attitudes. Don’t be fooled by this one, keep looking elsewhere!
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Jun 04, 2023Iberostar Riviera Maya
This was our first trip to Mexico and I was very impressed with Iberostar Riviera Maya. We traveled with our 22 and 18 year old twins. From the time you check in everyone is so friendly. The grounds are beautiful and clean. We had the family suite which is 2 connecting rooms. They were slightly outdated but very clean and so spacious. The resort is in the process of updating all of the rooms. The resort is very large so expect a lot of walking. They do have golf carts running that will take you pretty close to most places. The food was very good. Buffets were large and high quality items. For the à la carte restaurants we tried the Japanese and El Ranchero Steakhouse at the Maya. Ask for Erving at El Ranchero, he was awesome! Olivetti at the Lindo was also very good. My daughter is gluten free. We told the concierge at our building and she gave her a card to show at all of the restaurants. Every place we went told her exactly what she could have, and not have. They even made her special items such as gluten-free pasta and used gluten-free soy sauce. Very impressive and made her vacation so much more enjoyable. The app was great, provided an activity schedule, ability to ask questions, and make reservations. Will definitely return!
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Jun 03, 2023
Great Service at El Rancho with Irving
Great food at the restaurants. We had an especially great dinner at El Rancho with Irving as our server. He made our dinner extra special with his service and banter. The starters were all great- the blooming onion and table side Caesar especially. Loved the ribeye as well.
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Jun 03, 2023
Irving for presidente
Irving was by far the best part of our El Rancho restaurant experience. He was attentive, fun, and knowledgeable. He helped me celebrate my birthday and made it special. Would give him all my money if I could. The steak was tasty, the rib eye tacos were to die for, and the drinks are what has me writing this review. Can’t thank him enough.
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Jun 03, 2023
Amazing
All is amazing service here, our favorite of the Iberostar resorts. Carolina, Delfina, memo, issac are all so wonderful and made us feel very special on our vacation! We will definitely be back to this resort. I would also like to mention that the food was amazing which, in my past experience at this resort, it was not. You guys have really improved in that area and it was very nice dining experience.